Herb Chambers Honda - Service Center

I went in to for service after purchasing new tires from a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday a a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday afternoon in July!), and Paul got the car in right away after hearing my very long crazy story of how, 2 weeks after I ran over a nail, I still could not get a smooth ride in my car. Not only are my wheels properly balanced now; but they cleaned the car; and Paul gave me a tire tread meter, so I won't get ripped off again if I need to get new tires somewhere. Of course, at this point, I think if I need new tires, I'll be calling Paul for an appointment. Especially after reading their rates on new tire costs -- I didn't save anything by going to one of those big tire places. Live and learn! More

I'm writing this review in reference to my direct experience with Paul. I dropped my car off for a variety of reasons over three separate occasions over the course of one week. Each time I was greete experience with Paul. I dropped my car off for a variety of reasons over three separate occasions over the course of one week. Each time I was greeted enthusiastically by Paul, and was given the some of the best customer service experiences I've ever received. He was empathetic and understanding to my needs as a customer and treated me with true personality and interest. I appreciate his dedication to my concerns and look forward to working with him in the future. More

Just had the WORST Service experience in a long time 2 1/2 hours for an oil change at Herb Chambers Honda. i was not directed where to go when i arrived ( Juan - Valet ) the Receptionist ( Meredeth ) was 1/2 hours for an oil change at Herb Chambers Honda. i was not directed where to go when i arrived ( Juan - Valet ) the Receptionist ( Meredeth ) was not at her station and because of that i sat for an hour thinking my car was being serviced. when i asked about my car and realized it wasnt being serviced i then waited another 1 1/2 hours before i got my car and yes i ended up paying for it because im a fool and dont cause a scene...the Service Rep Paul was very apologetic but never followed up with me when he said he would tell me how long it would take... thank God my lease is up next year and i will have no need to ever go back to their service department..this will be a huge factor in my decision weather or not i lease another Honda. The Follow up from the Service Manager was exactly what a good company should do...Mistakes happen and that's exactly what they are mistakes..its how they are handeled that shows what kind of a company you are..I am Satisfied with the resolution and hope that my next service trip will show that this was just a one time thing. More

Martha treats me very well and since I've had her as my service adivsor, I haven't gone to anyone since. If she's not in, I won't deal with anyone else. She's great and seems to care about her customers. service adivsor, I haven't gone to anyone since. If she's not in, I won't deal with anyone else. She's great and seems to care about her customers. More

Overall great service was provided today. Time estimated for service was also correct and all concerns were answered. From the moment I arrived at Herb Chambers service was excellent until I left. for service was also correct and all concerns were answered. From the moment I arrived at Herb Chambers service was excellent until I left. More

I have been to Herb Chambers Honda several times before and the people have been good but Martha was very service oriented and professional and when I come back I will always try to work with her. Since and the people have been good but Martha was very service oriented and professional and when I come back I will always try to work with her. Sincerely, Jackie Harris More

Martha, Is the most attentive, helpful, and friendly service consultant that I have dealt with by far. She kept me updated on the process and answered all my questions. Thank you Martha for your great s service consultant that I have dealt with by far. She kept me updated on the process and answered all my questions. Thank you Martha for your great service! Stephen Tran More

Service at Herb Chambers Honda is invariably friendly, fast, and fairly priced. The service reps are well-informed and articulate. They promptly update customers on the progress of service (if any new pro fast, and fairly priced. The service reps are well-informed and articulate. They promptly update customers on the progress of service (if any new problems are discovered). In my experience they have always turned the job around on the same day I dropped off the car. More

martha nguyen was probably the most attentive ,thorough, and most helpful service agents i've EVER dealt with in almost 35 years of owning a car!! -very attentive,extremely knowledgeable, energetic, genuine and most helpful service agents i've EVER dealt with in almost 35 years of owning a car!! -very attentive,extremely knowledgeable, energetic, genuine and friendly - she really "gets it" no song and dance, double talk,etc.-it's almost corny but she obviously REALLY DOES CARE!!---i seldom reply to these surveys but martha is extraordinarily good - don't let her get away and please take good care of her!- mark stacy (617-3313773) More

I wanted to follow up and thank Martha Nguyen for the great service at the Honda dealership this past weekend. She made a painful situation a little less painful. I appreciate some of the discounts as great service at the Honda dealership this past weekend. She made a painful situation a little less painful. I appreciate some of the discounts as well as her attitude. Would definitely return to this dealership. Erik Markovs More