Herb Chambers Kia of Burlington

Herb Chambers Kia of Burlington
93 Cambridge St. Route 3A
Burlington, Massachusetts 01803
(781) 202-3456

Manufacturer: Kia


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
58 Reviews
Herb Chambers Kia of Burlington

Overall Score: 5 Star Rating4.9



About Herb Chambers Kia of Burlington
Certified: Herb Chambers Kia of Burlington
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Kia of Burlington has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Herb Chambers Kia of Burlington
From Jim Lewis
General Manager
Herb Chambers Kia of Burlington

With fourteen years of automotive experience, I am proud to introduce to you our team of dedicated employees that have been assembled with one purpose in mind, to provide you with the most enjoyable, engaging and rewarding automotive buying experience ever.

It continues with a comprehensive approach to servicing your automotive needs throughout the life of your car. I expect that with outstanding values and a firm commitment to satisfy your needs that we will earn your respect and future business as well.

You are why we are here.

I look forward to meeting you in person.

Jim Lewis
General Manager
jlewis@herbchambers.com



Gilnapoleon
5/12/2012 11:33:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Saia

My Review of Herb Chambers Kia of Burlington:
Salesman new the car and followed up without being a past. Price was fair and reasonable without giving bad high numbers first and forcing me to argue.

Very good experience with this dealer. I would reccomend them highly.

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Jun young
5/6/2012 3:53:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matthew Saia

My Review of Herb Chambers Kia of Burlington:
It was a great experience to do the business with Herb Chambers Kia of Burlington, especially with Mat. He was very informative, helpful, and friendly. He even gave me a ride "willingly" to Cambridge when I had some issues on my car insurance. And most importantly, he was honest with me whole time and gave me a very satisfactory price. I definitely recommend this dealership (specifically , Matthew!!). Thanks, Mat.

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mesmith855
5/2/2012 8:25:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Saia

My Review of Herb Chambers Kia of Burlington:
Matt was awesome! he was proffesional, knew his product, and was very interested in helping us! Burlington kia was better price wise then any other dealer we visited and the sales and management was very caring and wanted to do business our way! We would go back and buy every car from them after realizing how great they really are! this survey is the least we could do for such a great dealer and salesman that went out of there way for us!

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Stinky82206
1/27/2012 11:35:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Doyle , Chris , Peter

My Review of Herb Chambers Kia of Burlington:
Very good atmosphere. Very nice workers. No pressure. This dealership really cares about what you want !
I went in to purchase a vehicle I found online. They had it ready for me to test drive . The asked if I liked the car. And instead of trying to sell it to right away and figure my monthly payment .. They went through the features of the car . I was the one who told them I wanted to buy it once I was informed about the vehicle . The finance manager was so sweet . He didn't try to rip us off like every other dealership I have dealt with or someone I know has dealt with . He didn't try to sell us all the extra crap .

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DavidAM
1/2/2012 9:02:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Herb Chambers Kia of Burlington:
Lloyd Stigman is the best salesman we have dealt with in a traditional auto environment. He and the whole experience reminded us of a Saturn dealership with the focus on the customer. The day before we picked up the 2012 Sorento SX I lost my job. Chris in financing worked hard to get a term and interest rate that took some of the pressure off. We were told the day before that the Simoniz Glasscoat had already been put on but we found it being applied the day we picked up the car. The price came off the invoice and the Glasscoat installation was completed. There was no hassle about adjusting the price or completing the installation. (There was some confusion because of staff turnover.) After purchase, I realized that we had negotiated on a car that had the accent lighting but the car we purchased -= they had to get it from another dealer several hours and another state away - did not have the lighting kit. I got a check for the cost of the lighting. Again, no hassles.

Almost four months after the purchase on Year's Eve at 4:30 PM, I called Chris saying I could not start the car nor would the electronics shut off. Without missing a beat, he sent out Lloyd. A few minutes later and much to my embarassment, I realized the shifter was not in Park. (It was dark out. I know that's real weak.)I called Chris to tell him to call Lloyd back. And now when Chris reads this my secret will be out. :>) Thanks, Chris and Lloyd for demonstrating you care long after the sale. You are truly rare, indeed.

Darryl - the sales manager, Lloyd, Chris, and everyone I dealt with at Kia of Burlington are the best. I unreservedly recommend them.

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steveoinri
12/17/2011 3:52:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chad Wentworth & Jen (sorry I don't know her last name)

My Review of Herb Chambers Kia of Burlington:
Chad and Jen in the service department are amazing!!! My 2011 Kia Sorento has 28,000 miles on it and 1 1/2 years, so I am in often for regular oil changes and regular service. I have also been in for other repairs or problems and each and every time they are awesome. There is never a problem, I drop my car off with no problems, they call me to follow up or tell me when my car is ready and pick up is always easy and cashing out is easy! I have run into a few issues and they have taken care of them so fast that I don't even have time to get upset about it. My only complaint which is not their fault is the parking lot is BAD, their is hardly ever any parking and the lot is so small and odd to begin with. I can tell it is being worked on and has gotten a little better, but far from good still.
Keep up the great customer service and I look forward to my next visit! (now who ever says that about going in for auto service?)

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slascala
11/28/2011 7:32:09 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John, Tonia, Chris and Bobby

My Review of Herb Chambers Kia of Burlington:
All of the staff that I encounterd were professional, courtious, helpful and honest. My sales person, the sale managers and the finace person made the process very easy. I feel strongly that the relationship with this dealer will be a long one. I would reccomend all of my family and friends to buy form my sales person.

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D Prussman
10/16/2011 1:16:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tonia Smith, Billy

My Review of Herb Chambers Kia of Burlington:
I've been building and pricing the 2011 Kia Optima SX Turbo for months, waiting to get the courage to just do it. I contacted Tonia Smith because of my wonderful experience buying a Sedona from her in June of 2010. I felt well-prepared and made the call. She pulled not one but TWO of the first 2012 SX's to roll off the line and had them in stock within 10 days! Wasn't in love with the standard wheels, so she ordered one with standard and one with the "touring" wheels, just for comparison purposes!!! Never drove it, simply said "It's mine!" and the sold placard went on it.
I pulled a great rate and wasn't beat-up with a back-and-forth "let me ask my manager". With the help of the finance department I went with the extended warranty, and drove away a spotless, registered, insured, and inspected SX 2 days later. The car is amazing... can't put into words how it feels to drive. I went back two days later for the splash guards (how's that for a turn-around?) and was given white-glove service. This makes me think I've entered a relationship with Herb Chambers that will be satisfying for years to come.

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freeryan
9/9/2011 1:44:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Billy Hronas and Chris Behrendsen

My Review of Herb Chambers Kia of Burlington:
Best dealership I've dealt with ever. They knew the cars, they knew what I wanted. They got me the car I wanted at the price I wanted gave me the price I wanted for my trade. It was the easiest car purchase I've ever done. I would highly recommend this dealership to my friends and family.

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Ldulong
9/5/2011 9:20:53 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Lewis, Chris Beherensen, Ryan Hadley

My Review of Herb Chambers Kia of Burlington:
Normally I do not take surveys as I feel they are a big waste of time, but after my experience at Herb Chambers Kia in Burlington I felt compelled to take it.

My experience was professional from start to finish. From my sales person Ryan spending a few hours with me on two occasions ensuring that I purchased the right car that ultimately fit all my needs, to the honesty and respectful GM Jim who truly work with me throughout the negotiation process. Last I can not forget Chris who walk me through every step of the financing process, which we all know can be as enjoyable as pulling teeth at your dentist(kidding).

Ultimately I rate my overall experience at the dealership exceptional and I would recommend this dealership to whom ever would like to purchase a car without the stuffy feeling most dealership provide.

Very satisfied customer

Larry

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