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Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,160 Reviews

1,160 Reviews of Herb Chambers Lexus of Hingham - Service Center

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April 17, 2021

Today I had a service appointment with Claudia at Herb chambers Lexus in Hingham. Claudia was friendly and thoroughly articulated how long the service appt would take, how much the service would cost and More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Herb Chambers Lexus of Hingham responded

Brian, thank you for taking the time to leave us a review! We couldn't be happier to hear that Claudia took such good care of you here at Herb Chambers Lexus of Hingham, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

April 17, 2021

Lexus Of Hingham service department always does a phenomenal job. They go above and beyond and never disappoint . If it’s not Lexus of Hingham my vehicle is not getting serviced . More

by texanmade
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Hingham, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 17, 2021

They make it easy to schedule convenient appointments. Good first impression and interaction driving into the service bay. Clearly explained service reminders and future service recommendations. More

by Sreyno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for supporting Herb Chambers Lexus of Hingham with a great review! We are happy to hear that you received informative service from our team and that the appointment process was simple. Have a wonderful week!

April 15, 2021

Exceptional service as always, Tom took care of meeting me explaining expectations and what was included in the service. Loaner was ready, and as expected vehicle was ready when promised!!! More

by Shawn Fernandes.sf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Shawn - Thank you for the great review! We appreciate your support and are thrilled to hear that Tom went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Herb Chambers Lexus of Hingham!

April 15, 2021

They always go above and beyond whether it’s service or sales. Tom McCafferty my service advisor is always very friendly, professional, organized, and attentive to details. He makes the experience seemles More

by Cn616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Tom. Drive safely, and we hope to see you back at Herb Chambers Lexus of Hingham!

April 15, 2021

Excellent customer service! I highly recommend this dealership! I was able to get an appointment quickly and the entire process was efficient and friendly. Great dealership! More

by Kmbertone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

It was a pleasure to assist you here at Herb Chambers Lexus of Hingham! Thank you for your business and kind review of our team. See you next time!

April 15, 2021

Claudia from the service department kept me informed throughout the day on the status of my car. She was very friendly and professional, as is everyone at this dealership. More

by Trish D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Trish - thank you for leaving us a review! It is great to hear that Claudia was so helpful during your recent visit to Herb Chambers Lexus of Hingham!

April 14, 2021

Tom who works in the service department is wonderful! I have been dealing with Tom for years.. He is always so helpful and is happy to answer any questions. He is extremely professional. More

by Jcarrlaw
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your loyalty to Tom and Herb Chambers Lexus of Hingham! We are happy to have you as a returning customer and we look forward to welcoming you back in the future.

April 14, 2021

Clean, fast, and friendly defined Lexus and the great customer service received. They validated my concerns and inspected other area to ensure safety Thank you. More

by SMSgt G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Lexus of Hingham responded

Thank you for your business and your confidence in our work! We are grateful to have you as an Herb Chambers Lexus of Hingham customer.

April 13, 2021

Jon and the technician Erik were a great help and made the service process fast and easy. Thankyou again!!! Ill be back for my next service. More

by Brooke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Dacosta
Apr 13, 2021 -

Herb Chambers Lexus of Hingham responded

Brooke - It was our pleasure to assist you! Thank you for taking time to commend Jon, Erik, and our Herb Chambers Lexus of Hingham team. We look forward to assisting you next time!

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