Herb Chambers Lexus of Hingham - Service Center
Hingham, MA
1,169 Reviews of Herb Chambers Lexus of Hingham - Service Center
I have owned my car for 1 year. I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got I recently brought it in for the 10k mile service. When I gave it to my service advisor he told me it would be a maximum of 90 minutes. Well, I got out of there 2 1/2 hours later! AND they failed to do the annual inspection. My last experience with them was similar. I was only given 1 key when I took possession of my car due to a “chip shortage “. When I came in to have the key programmed they said it would be a max of 90 minutes. I was there close to 3 hours. The first service at 5k miles was ok/uneventful. Each of my visits for service were complementary. After the complete disregard of my time and the lack of detail to attention you can be assured that I will not return for service in the future. When I was buying the car the salesman bragged about Her Chambers service. Well, I am laughing out loud! More
My service advisor was professional, efficient, and communicated with me throughout my service experience. I was also given a loaner vehicle. communicated with me throughout my service experience. I was also given a loaner vehicle. More
First service experience at HC Lexus. Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a br Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a brand new vehicle is not what I expected. More
Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More
Took me at the last minute to accommodate an issue and handled everything perfectly. It’s always excellent. Never had a bad experience! handled everything perfectly. It’s always excellent. Never had a bad experience! More
Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More