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Herb Chambers MINI of Boston

Boston, MA

4.8
802 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 802 reviews

May 29, 2015

My Third MiniCooper; Thanks to David Lopez! If you want a MiniCooper, see David Lopez, he drives them and is incerdibly knowledgable! No pressure, gets you an awesome deal too! The entire Mini More

by Savage1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Ravin, he is the best!, Jamie Chisholm
May 29, 2015 -

Herb Chambers MINI of Boston responded

I’m thrilled to hear we were able to provide you with a great experience while purchasing your new MINI. I certainly hope you’re enjoying your new car and sincerely appreciate you taking time to share your encouraging words. I’ll be certain to share them with David, Jamie and Mark. Thank you for choosing Herb Chambers MINI and we look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

May 26, 2015

The people make this dealership great. Katie was fantastic. The time and patience of her was incredible. We were there well past close trying to make a decision and she was there meeting ou More

by DanF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 26, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Dan! We strive to provide all of our guests with an excellent customer experience and I'm so happy to know we were able to provide you with exactly that. I will be sure to share your encouraging words with Kate, as I know that will make her day! Thank you for your business and we look forward to serving your automotive needs in the future. Best, Melissa Steffy, General Manager

May 10, 2015

Above and beyond I have been bringing my mini for service to you for 2 plus years. I have always had a great experience you always keep me updated on what's happening More

by Happy mini
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Chisholm
May 11, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Lisa, for taking the time to share your experience and let us know how we're doing! We strive to provide our guests with the best customer service which means everyone here focuses on being professional, knowledgeable and customer oriented. I'm thrilled to hear that Liz, Dave and Jamie were able to assist. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Melissa Steffy, General Manager

May 01, 2015

No better place to buy a Mini Cooper I wasn't sure if I wanted to lease a brand-new Mini or buy a pre-owned one. I called the dealership and was given an appointment for the same day. I s More

by wifeykat17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 03, 2015 -

Herb Chambers MINI of Boston responded

I sincerely appreciate the time it took for you write this great review about David. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Motor On! Melissa Steffy, General Manager

April 28, 2015

David Lopez was a pleasure to work with! The lease on our Mini was coming to an end and we decided that we'd like to buy it. We worked with David Lopez in sales and he was great. He's very kn More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 28, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Scott, so much for sharing your wonderful experience with David! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Melissa Steffy, General Manager

April 19, 2015

Fabuloso! My experience at the dealership, and in particular my work with David on selecting a MINI, were rewarding and excellent. No hard sell or sexist conde More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 20, 2015 -

Herb Chambers MINI of Boston responded

Pam, We sincerely appreciate you posting such kind words regarding your experience with David. We strive to provide our guests with a professional and enjoyable experience. I will be certain to share your encouraging words with David as I know he will appreciate the kind sentiment. Thank you and we look forward to serving your automotive needs in the future. Motor On! Melissa Steffy, General Manager

April 17, 2015

How can I resist a cute red MINI Cooper? When I walked in to try MINI Cooper, I was still debating as I was interested in BMW i3 originally. Norm took us out test driving and we were happy ho More

by Chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Cohen
Apr 17, 2015 -

Herb Chambers MINI of Boston responded

I sincerely appreciate the time it took for you write this great review about Sara and Norm! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Melissa Steffy, General Manager

April 14, 2015

A fine experience which confirmed my confidence. This is an excellent dealership that inspires trust and in most of my dealings in the past ten years has almost always sought to satisfy my needs and More

by paul jankowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Cohen
Apr 14, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Paul, for taking the time to share this fantastic recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Norm. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

April 03, 2015

GLADYS was retired David and Katie; I can not say enough. Great people. Mr Chambers "you did done good having them on your staff" The 2015 Countryman is a step up from More

by pabest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark and Mat downstairs in service
Apr 03, 2015 -

Herb Chambers MINI of Boston responded

Thank you, Pam! We really appreciate you taking the time to share this 5-Star recommendation. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Katie and David. Decaf will be added to the list! Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come. Motor On! Melissa Steffy, General Manager

April 01, 2015

Excellent customer service We had a great experience with David. He was most helpful, informative and fantastic in working with us around our possibilities. Absolutely ask for h More

by Valeria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2015 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! David is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Melissa Steffy, General Manager

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