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Herb Chambers Toyota of Auburn

Auburn, MA

Overview
Employees
Reviews
Vehicles
4.8
3,217 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,217 reviews

May 08, 2024

Went into the dealership for my 117,000 mile service. The level of service was exceptional from drop off to delivery. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Herb Chambers Toyota of Auburn responded

Ed, we're glad to know you had an exceptional service experience at Herb Chambers Toyota of Auburn. We appreciate your trust in us for your vehicle's needs!

Helpful
May 08, 2024

They were very good and they treated me well the service manager was very patient with me More

by barry.besse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for your kind feedback, Barry. We'll see you next time! - Herb Chambers Toyota of Auburn

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May 07, 2024

Great service advisors and very proactive and keeping me up to date with my vehicle status. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Herb Chambers Toyota of Auburn responded

Hi Darrell, we're delighted to hear that you had a positive service experience with us at Herb Chambers Toyota of Auburn! We look forward to serving you again! Safe travels!

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May 04, 2024

Service was prompt and done in a timely manner. Excellent customer service. Everything I needed done was taken care of. More

by dfont79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to know that you had a prompt and efficient service experience at Herb Chambers Toyota of Auburn. Thanks for acknowledging our excellent customer service, we appreciate it!

Helpful
May 04, 2024

I have always had good experiences they r helpful and willing to help with anything More

by asfatherof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Herb Chambers Toyota of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Toyota of Auburn this awesome review, thank you!

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May 04, 2024

Great experience this morning. James Banach my service advisor spoke my car-talk language. Learned a couple things. In and out of a 5000 mile service promptly. . More

by GetNUpThere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to know you had a great experience with James and our team at Herb Chambers Toyota of Auburn. It's always wonderful when we can help customers learn something new about their vehicles! Thanks for trusting us with your 5000-mile service, see you next time!

Helpful
May 04, 2024

I really appreciated the assistance I got from John and TJ while considering purchasing. John went out of his way to supply the questions I had. He even took it upon himself to totally remove the snow and More

by mhprice1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Schoener
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Herb Chambers Toyota of Auburn responded

We're glad to know that John and TJ were able to assist you effectively during your visit at Herb Chambers Toyota of Auburn. We appreciate the suggestion about establishing a relationship with Rack Attack - we'll certainly consider it! Thanks for choosing us, happy driving in your new truck!

Helpful
May 03, 2024

I have been doing business here for over 10 years and have never had anything but a great experience leasing,buying, and having my vehicles serviced by this dealership. More

by Centurian2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Herb Chambers Toyota of Auburn responded

Thank you for trusting the Herb Chambers Toyota of Auburn team with your automotive needs! We're truly grateful for your loyalty over the past 10 years and look forward to serving you for many more. Take care and thanks again!

Helpful
May 03, 2024

Jeffery thank you for going above and beyond to satisfy me... A Loyal Customer of Herb Chambers! The aura you display is so honest and kind. Herb Chambers is definitely blessed to have you. LYNNE MA More

by lynnemarie99724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

lynnemarie99724 responded

I am a loyal customer of Herb Chambers and I am glad I came back and encountered Jeffrey and Julian in the Service Department. My vehicle is a Herb baby and I do want it serviced there. After an unpleasant encounter in sales, Jeffrey made me want to return to Herb Chambers with his honest professional dedication to the customer he serves, as he makes you smile. Julian Imeraj is a very nice professional man also. Thank you both very much Lynne Marie Howard

May 06, 2024 -

Herb Chambers Toyota of Auburn responded

Lynne, thank you so much for the kind review! We're certainly lucky to have Jeffery on our team and we can't wait to share this wonderful feedback with him. See you next time! - Herb Chambers Toyota of Auburn

Helpful
May 02, 2024

Dropped in, didn’t have an appointment- took me right in and did my oil change and tire rotation! Excellent job and James was very kind- we chatted a bit! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Herb Chambers Toyota of Auburn responded

Melissa, it's great to know James and our team at Herb Chambers Toyota of Auburn were able to assist you promptly with your oil change and tire rotation. We appreciate the positive feedback!

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