Heritage Ford

My attempted purchase with this dealer was without a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a wait so I placed an order on Nov 1, 2024 and didn't expect it to arrive until Spring 2025. I received a confirmation email from Ford that an order was placed but no specific information about the order was included. I did not receive any further communication from Ford or the dealership regarding the order but I followed up with the dealership a couple of times to make sure things were on track. They said they checked with Ford and the order was fine with no delays due to parts or other issues. I also tried calling Ford directly to make sure the order was in their system but they told me I had to contact the dealer. After 7 months of waiting, the vehicle finally arrived however it did not have the options on it that I ordered. One specific option was critical, the 4K tow package, which includes an aux transmission cooler that cannot easily be added after the fact. So after waiting 7 months I did not have a vehicle and I had just sold my previous vehicle. The worst part about this whole experience is how Heritage handled the whole situation. The first reaction was to point the finger at Ford. They made different claims: that they placed the order correctly and Ford just built the vehicle incorrectly; that Ford sometimes just configures the vehicle differently to avoid delays and doesn't inform the dealer; that Ford just ran out of parts for the options. Obviously I have no way of knowing what the truth is, but none of their claims seem credible. When a customer places an order with specific options, why would Ford just deliver a different vehicle and expect a customer to accept it after waiting more than half a year! The most likely scenario is that Heritage incorrectly submitted the order and in the 7 months of waiting never once checked to verify the order was correct. Things got worse from here. No matter who was at fault, Heritage is supposed to be Ford's representative. After deflecting blame, they offered not even the slightest accommodation to help me. Absurdly, they said I could purchase this vehicle, place another order for the correct vehicle, wait another 6+ months, and then trade this one in when the new/correct vehicle arrived. They had the audacity to try to tell me this was a good deal they were offering me - a deal where, after taking the depreciation on the trade, I would end up likely paying thousands of dollars more for the vehicle I needed because of either Heritage's or Ford's error. I even agreed to place the order again and asked them for a loaner vehicle but they refused. In the end, it was clear they knew they could sell the incorrectly ordered vehicle to someone else and they could not care less about doing the right thing by their customer. Avoid this dealership at all cost! They clearly don't care about their customers. More

Got me in my ideal truck and off on the road! Thank you very much! Thank you very much! More

Had a good experience with the dealership. The salesman JD was great. He took his time with us and then showed us everything about the truck that we bought The salesman JD was great. He took his time with us and then showed us everything about the truck that we bought More

Ordered- purchased a 25 Bronco. It was easy and professionally done. Great team to do business with. It was easy and professionally done. Great team to do business with. More

Bill LaBonte was very knowledgeable and professional . He did a great job ! Every detail was covered and l was very satisfied with the whole Heritage Ford experience. He did a great job ! Every detail was covered and l was very satisfied with the whole Heritage Ford experience. More

Let me preface this review by saying I have been in the Chittenden County market for 30 years and have had some very poor experiences at dealerships. As such, I came into this transaction with "defenses up Chittenden County market for 30 years and have had some very poor experiences at dealerships. As such, I came into this transaction with "defenses up" on the process. I couldn't have been more wrong about Heritage Ford! Both the Sales Rep (Ryan Fish) and the Finance Manager (Theresa Moss) were an absolute pleasure to work with and operated with MY best interests in mind, which was a pleasant and unexpected surprise. The level of knowledge, professionalism and customer service was top notch and both Ryan and Theresa were everything I could have wanted in sales/finance consultants. On my next vehicle purchase I will START by reaching out to these two professionals for their support and service. To the Management of Heritage: It would be in your best interests to keep these two employees happy, as they are stellar representatives and add great strength to the Heritage Brand! More

Dana helped us with a few simple repairs on one of our fleet vehicles and ensured we were back on the road with minimal downtime. Dana was very positive, efficient, and exemplified professionalism. We are fleet vehicles and ensured we were back on the road with minimal downtime. Dana was very positive, efficient, and exemplified professionalism. We are very thankful for her great service and support - Heritage Ford is lucky to have her on the team! More

I have bought my last three vehicles from Heritage Ford. The Customer Service is wonderful. I worked with Ryan Fish and Theresa Moss this last one. Of course Zack Roberts is a wonderful and kind to work wi The Customer Service is wonderful. I worked with Ryan Fish and Theresa Moss this last one. Of course Zack Roberts is a wonderful and kind to work with. I feel comfortable doing business with Heritage More

Ryan made the buying process very fast and easy. He was able to answer every question I had. He was able to answer every question I had. More

I am very pleased with the professionalism of this dealership. They helped me every step of the way to buy the truck of my dreams. dealership. They helped me every step of the way to buy the truck of my dreams. More