About Heritage Ford
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Heritage Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Heritage Ford
Heritage Ford is Vermont's leading authorized Ford dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Road in South Burlington, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. Car customer are automatically enrolled in Heritage's Owner's Club program. Owner's Club members save 10% on the cost of parts & service for the ownership life of their vehicle. Call Heritage Ford for your custom quote, and schedule a test drive today.
vermont1
4/21/2012 4:26:00 PM
Overall Score: 
4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Moriarty
My Review of Heritage Ford:
Charlie was a diamond in the rough. He helped take the time to answer my questions and patiently wait while I took a few cars on a test drive.
I would highly recommend this establishment and Charlie. This is a top notch establishment.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 4/23/2012 9:21:11 AM
Hello,
Thank you for taking the time to review us online. I'm glad to hear Charlie was patient with your questions and helped you with your test drives. Thank you for the kind words regarding Heritage Ford, we look forward to seeing you again soon.
Thank you,
Dave Machavern
President
Heritage Ford
Iweld4u
2/15/2012 10:20:48 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Paul Thibault
My Review of Heritage Ford:
I am a welding contractor and I have had nothing but Ford trucks as my "rig" since I started my business in 1994.
They are extremely tough and durable and work well in the construction world. I came to Heritage to trade in my F-350 and upgrade to a F-450 . Paul Thibault is the go to guy in commercial sales. He was extremely helpful in helping me with everything from the right color, as well as all the extras in the cab. In the end the truck that I got was completely what I wanted and more! When I went with my wife to go pick it up we all realized that I had forgot to order running boards for it! As it turned out, Paul helped me pick out the right ones and informed me that a new Ford credit that I qualified for would exactly offset the price of the running boards. Cool! My heart felt thanks to Paul and to everyone at Heritage that made purchasing my rockin' new F-450 the best experience ever. I have had a lot of complements on my rig, and image is a big part of being successful in my business. Hertage Ford knows trucks, period!
Thank you,Paul and the H-Team. John Douglas
John Douglas
John Douglas
Owner, Douglas Welding and Inspection
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 2/16/2012 8:56:45 AM
Mr. Douglas,
Thank you for taking the time to share your feedback from working with Paul. I am glad to hear that he was able to make your purchase experience an enjoyable one. On behalf of all of us at Heritage Ford, I would like to thank you for choosing to purchase your new F-450 from Heritage. We look forward to seeing you for your first scheduled maintenance visit.
Yours,
Dave Machavern
President
Heritage Ford
gotpastries
2/3/2012 8:47:17 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: David Frink
My Review of Heritage Ford:
I spotted a nice used car while driving by Heritage and stopped in to see if I could make a deal. David Frink was the first salesman by the door when I walked in and we walked through what the numbers could be and while we didn't make a deal that first day I kept in touch and a few weeks later David called to say they wanted a second look at my trade in and they might be able to make the numbers work. We came to an agreement and I was out that night with my new (used) car. Even though I had a budget that made my offer rather low I felt like David and Heritage were willing to work with me and I ended up a happy customer in the end.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 2/7/2012 11:32:20 AM
Thank you for taking the time to share your feedback working with David. I am glad to hear that we were able to help make your new purchase an enjoyable experience. We look forward to seeing you again for your first scheduled service. Welcome to the H-Team!
Yours,
Dave Machavern
President
Heritage Ford
36ford
11/4/2011 3:14:39 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Moriarty
My Review of Heritage Ford:
Our salesman, Charlie Moriarty, was great, friendly, and honest. He went way out of his way to please my wife and me. He even shammied off the car before we picked it up because it had rained early that day. Because the car was a special order, he called or emailed us several times to keep us informed about the expected delivery date. We actually felt badly for him when we noticed some scratches on the car. Charlie treated our car as if he were purchasing it for himself and went the extra mile by ordering the exact black paint so the touch ups would be done correctly. He treated us like our purchase was the most important sale he was making. We will definetly go to him when we are ready to make another purchase. We feel Charlie is the best part of dealing with Heritage Ford.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 11/4/2011 3:31:56 PM
Hello,
Thank you for taking the time to share your experience with Charlie. I am glad to hear that you enjoyed your time with Charlie, and that he was able to help you find the right car. Enjoy your new car, welcome to the H-Team, and we look forward to seeing you in the future.
Sincerely,
Dave Machavern
President
Heritage Ford
sbarker16
10/24/2011 1:20:19 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bill Hungerford
My Review of Heritage Ford:
I've worked with Bill and Heritage Ford for my last two car purchases. Bill always makes sure to not use pressure selling when we work with him. He's been great about keeping us up to date on timing of delivery, etc. And this last time he went above and beyond working with us on the trade-in. On top of all that, Heritage has been good to work with from a service department where it's always easy to get an appointment and they treat their customers well.
So far, I'm happy with the two Ford products we're driving, the dealership and most importantly, Bill.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 10/25/2011 9:18:44 AM
Hello,
Thank you for taking the time to share your experience with Bill and the rest of the H-Team. I am happy to hear that you've enjoyed your experiences with Heritage Ford sales as well as the service department. We look forward to working with you again in the future. Enjoy your new Ford, and thanks for working with the H-Team!
Dave Machavern
President
Heritage Ford
ron@henssgenhardware.com
10/14/2011 2:21:12 PM
Overall Score: 
4.4
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Zak Longe
My Review of Heritage Ford:
They were very frank and honest. Quick to respond to questions. Explained all aspects of the deal. We felt confident that we received a honest value for our trade. They found us the car we wanted at another dealership.
We could not get the same feeling in our hometown of Queensbury NY,the dealership there tried to sell us something we did not want only because they had it in stock.
We found the info. regarding Ford finacing on the internet confusing as we thought we could get 2.9% as stated for the Ford Edge, but ended up at 4.9% because of the options on the car we bought.
Over all we are very happy with the Edge it is very comfortable, and handles great. It will take a bit longer to understand all the new electronics. But we are up to the chalange.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 10/21/2011 11:35:15 AM
Hi Ron,
Thank you for taking the time to share your experience Zak and the rest of the H-Team. I am glad to hear that you chose Heritage Ford, you enjoyed your time with our sales team, and that they were able to help you find the right car for you. Please feel free to contact the team if you need any help with the Edge’s electronics. We look forward to working with you again in the future. Enjoy your new Ford Edge, and welcome to the H-Team!
Sincerely,
Dave Machavern
President
Heritage Ford
fusion2012
10/12/2011 9:40:09 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Moriarty
My Review of Heritage Ford:
I had a great experience with Heritage Ford. I researched dozens of cars in the class I was looking at, and finally settled upon a Ford Fusion for a variety of reasons. I went to Heritage and met Charlie, who was an extremely laid back salesman, and easily helped guide me with my purchase. This was my first new car purchase, so he was very patient with all my questions. He and I were able to connect very quickly and he was extremely helpful throughout the process. I was able to get a great deal on a rare car model, and I love the car! I would definitely recommend buyers to Heritage and will be returning in the future.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 10/21/2011 11:32:36 AM
Hello,
Thank you for taking the time to share your experience Charlie and the rest of the H-Team. I am glad to hear that you enjoyed your time with our sales team, and that they were able to help you find the right car for you. We look forward to working with you again in the future. Enjoy your new Ford Fusion, and welcome to the H-Team!
Sincerely,
Dave Machavern
President
Heritage Ford
mercmilan06
5/23/2011 10:37:39 AM
Overall Score: 4.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Charlie Moriarty
My Review of Heritage Ford:
Heritage Ford overall is a very good dealership. I would have given it a 5 in all categories except for a couple issues in each area. Returning my calls weren't always as timely as I would have liked, the 2012 Focus is of very good quality but I've had just a couple issues with the service dept in the past, one associate really rubbed me the wrong way but the rest were great, overall experience was a 4 because of the things I mentioned, and finally the price was about as good as I could expect for a special-ordered 2012 Ford Focus (new car, not a ton of negotiation room). Overall I would say that I really like Heritage Ford, we've been purchasing vehicles there for years and we've loved every vehicle we've ever bought there! Thanks to Heritage Ford, I love my 2012 Ford Focus so much you can be sure to hear from me again when my lease is up!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 5/25/2011 10:14:50 AM
Eric,
Thank you for taking the time to share your experience with Charlie. I am glad to hear that you enjoyed your time with our sales team, and that they were able to help you find the right car for you. We look forward to working with you again in the future. Enjoy your new Focus, and welcome to the H-Team!
Sincerely,
Dave Machavern
President
Heritage Ford
(802)865-8100
romatod
2/24/2011 1:54:32 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bill Hungerford
My Review of Heritage Ford:
Just love how the people at Heritage Ford take care of there customers. I just recently purchased a brand new car from Heritage not because of the "DEAL" any car dealer could give you that. It's because they went above and beyond what they were required to do to help facilitate the purchase of my new car.
Bill the car sales man that I was working with, was straight forward and honest with you. My purchase experience was special to me because I was not trading my old car in. So I did not know how I was going to be able to get over to South Burlington to purchase the car. That's when Bill offered to drive to the other side of the state to pick me up, so I could get my new car.
All and all I highly recommend Heritage Ford whether you are in the market to buy a new or used car or if you just want to take a car for a spin. There sells team is highly professional and Heritage is not a high pressure dealer. Heritage want's what you want in an auto dealer. No gimmicks, no once in a life time deals, and no bull.
Britton Durham
Lyndonville, VT
Email me if you have any question about my auto buying experience.
brittondurham@gmail.com
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Heritage Ford
Added: 2/24/2011 3:26:27 PM
Britton,
Thank you for taking the time to share your experience with Bill. It is our firm belief that, as you say, it is not always about the deal, but the experience of buying a new vehicle. I am glad to hear that you enjoyed your experience with our sales staff, and that they were able to meet your expectations. We look forward to working with you again in the future. Enjoy your new Fiesta, and welcome to the H-Team!
Dave Machavern
President
Heritage Ford
(802)865-8100
dakotadude1991
9/15/2010 5:48:47 PM
Overall Score: 4.6
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mason (Toyota Side of Comany)
My Review of Heritage Ford:
The customer service was great because the salesman did an awesome job and he was very patient with me. The salesman was very friendly. He was not pushy and didn't act like he was getting sick of me as a customer. My overall experience with Heritage Ford/Toyota was awesome because it was the first experience I had buying a new/used vehicle. The price was good. It was a low price for a truck with the miles that it has on it.
Share on Facebook
Was this review helpful to you? Yes | No