Heritage GMC Buick - Service Center

I take my Chevrolet Trailblazer and Cadillac CTS to Heritage for service. Have never been disappointed. Heritage for service. Have never been disappointed. More

I have purchased several vehicles from them and always use their service department. From the sales staff to the service department, I always have had a great experience. use their service department. From the sales staff to the service department, I always have had a great experience. More

Do not trust this dealership. Sorry for the long review, I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The car had died on my drive home, so I had it towed there hoping they could have it fixed by the time I returned home from a business trip the following Thursday. I received a phone call on Monday from Jim (service manager), who told me they the battery was bad, so they’d have to replace it with a new one before they could diagnose further. I agreed to the battery change, even though the battery was replaced 1 year ago, and I didn’t think it needed to be done again. The next phone call was from Jim, he confirmed my initial suspicions about the alternator being bad, and informed me that it would be 1500$ plus whatever the taxes would be for the repair. I had priced out alternators (roughly 200$) and I figured about 300-400 for labor. Even with the new battery, that’s 1000$ in labor. I said no deal, I’ll do it myself for that price. I tell Jim that someone will be by to pick up the car and drive it home, so make sure the battery has a charge on it. My father in law shows up on Wednesday to drive the car home, which starts up and makes it about 300 yards down the road and dies. He’s stuck at the dealership for another hour before someone could come get him. The next day, I returned home from my business trip to pick up the car. I assumed that the service department would charge the battery up for me and I could just drive it home, but boy was I wrong. They hadn’t touched the battery. At this point, I was dealing with Michael, another service manager, as Jim had gone on vacation. My father in law and I got some tools out Of his truck and pulled the new battery out of the car and hooked some jumper cables up to it to charge the battery in their parking lot. They never asked if I needed assistance of any kind. After allowing the battery to charge for 45 minutes, we checked it and it was still below 12 volts. So we drove the new battery and my old (supposedly bad) battery to the auto parts store and had them both checked. Both batteries tested good, just needed to be recharged. At this point, I was so frustrated with the service from Heritage that I wanted nothing more to do with them. I’ll give credit to Michael, because he almost had me sold on the alternator job after he dropped the price to 600$, but why did I have to go through all that to see a reasonable price? The auto parts store recharged the battery for me at no cost. I ended up returning the battery to Heritage, but they could only refund me the cost of the battery, not the labor. My father in law and I drove to the dealership with a trailer to pick the car up, and again, no one offered to help us load it up or even questioned us about why we were pulling a car off their lot. Customer service is dead at this dealership. If they knew my father in law was planning to buy a new GMC Terrain from them, I bet they might have tried a little harder. If they had just offered to fix my car for around 700-800$, I would have happily paid it for the convenience, but their dishonesty and attempts to take advantage of someone in need lost them business in the service department, as well as the sale of a new car in the front of the house. I expected some form of apology or attempt to make everything right, but there wasn’t one, just a reluctant return for the weak battery, and a 50$ labor charge that I was happy to pay because the technicians were not at fault here, this issue starts at the top. They sold me a battery I didn’t need (for 170$ Plus 50$ labor), and wanted to charge 1000$ for labor on something that took me 2 hours in my home garage and a lifetime guaranteed alternator for 160$. I replaced 2 fuses that had blown in the process of Heritage trying to jump a car with a dead battery, and the car runs great now with the perfectly good battery they tried to replace. TAKE YOU CAR SOMEWHERE ELSE FOR SERVICE, and buy a car from somewhere else as well. More

We are very happy with Heritage. John Anthony always does an excellent job of advising us on needed service to ensure that our Encore continues to run well. He is a pleasure to deal with! an excellent job of advising us on needed service to ensure that our Encore continues to run well. He is a pleasure to deal with! More

Service Department tried to take advantage of my wife This dealership's service department takes advantage of women by fabricating issues with their vehicle even though there is nothing wrong with it. Th This dealership's service department takes advantage of women by fabricating issues with their vehicle even though there is nothing wrong with it. This is unethical, fraudulent, and shameful behavior and needs to be corrected. Heritage GMC’s service department tried take advantage of my wife by attempting to defraud her of our money, all in total a few hundred dollars. My wife brought our 2015 Yukon, a certified vehicle that is under warranty and purchased earlier this year, because the car was shaking and vibrating during acceleration. At the time we were unsure what was wrong with the car, but it was very obvious that something was going on that was more than just the tires or an alignment issue. During her visit, as part of the vehicle inspection, the service rep first told her that rats had chewed through the air filter and he showed her a filter that looked like an animal had destroyed it, and he said it was an additional cost since it isn’t covered under warranty. We decided to replace this ourselves afterwards and it was a little bit dirty, but there was nothing wrong with the filter. The service rep also told her that the windshield wipers would not pass inspection and that they needed to be replaced for a fee. Keep in mind that we purchased this car a few months ago and that it is a CPO which means it was registered and a thorough CPO inspection. Regarding the vibration, he told my wife that we would be charged a diagnostic fee of over 100 dollars to diagnose what the issue because they didn't want to "waste" their mechanics time trying to figure out what was wrong. Later that week I spoke to a co-worker who indicated that it is probably the torque converter and that he had the same issue and GMC replaced it under warranty. I researched torque converter failures on GMC and found that this is a fairly common issue with the 2015 Yukon. My wife ended up taking our Yukon to another dealership in Plano (way out of our way) who on the first visit easily identified the issue, charged us NOTHING, offered a loaner car, and was extremely communicative throughout the process. The dealership also said that nothing was wrong with the windshield wipers, air filter, and did not charge us a fee to diagnose the issue. Heritage should be ashamed of themselves. I will never do business with them and recommend that you don't either, and beware if you're a woman because they will attempt to defraud you of your hard earned money. More

Recent Repair The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on the left side of the vehicle when I accelerate. I took the car back the following week to have it looked at. The tech validated that he heard the noise. His boss advised my customer service rep to have me drive the car for 500 to 1000 miles to see if the issues goes away. The cabinet was super quiet which is why I bought the car. Now, I have to play music, so that I don't have to hear the noise. I feel like they know what the issue is, but no one was willing to take ownership that reassembly was not done properly. Interior is tan leather - mechanics left grease stains in five areas - one won't come out.... More

Horrible Service Department Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technici Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technician working on my vehicle was pulled off to repair a tire for another customer. Service Manager eventually spoke to me only to tell me my service ticket was lost in an attempt to upgrade dispatch system. After purchasing two new vehicles at this dealership, I would expect better customer service. I will not return to this dealership! More

great service I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alterna I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alternator went out on it. They took the car in and took care of the problem with no cost to me. I am amazed how they stand behind their work and are willing to make sure that you are satisfied with what you buy. Great place to get a car More