Brad Tittle

Very accommodating. They kept me informed, and they were pleasant. They made the process easy. They kept me informed, and they were pleasant. They made the process easy. More

by tdibirdik62 Verified Customer Verified Customer

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Great dealership with great people to work with. This is my 4th truck to buy from Shawn and I’m sure I will be back. This is my 4th truck to buy from Shawn and I’m sure I will be back. More

by michael.deanda22 Verified Customer Verified Customer

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This dealership has horrible service in the service department.There are no loaner cars ever department.There are no loaner cars ever More

by lmbraddy2 Verified Customer Verified Customer

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Very good customer service Quick service my wait was less than one hour Thank you less than one hour Thank you More

by DIANABIRKETT2 Verified Customer Verified Customer

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Mario is great to have as your sales person. He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are He will great you with a smile and will always be there when you have any questions. I always choose heritage for the great service we get. They are down to earth people who don’t just try and sell you something. Thank you heritage family. Also a special thank you to Mario. More

by LJ.GABRIEL16 Verified Customer Verified Customer

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Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

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The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More

by MOMBOFOREVER Verified Customer Verified Customer

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Great people. Brad and Sam in service are amazing. They treat you with respect and honesty. Brad and Sam in service are amazing. They treat you with respect and honesty. More

by TLOPHOTO Verified Customer Verified Customer

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It's always easy and stress free to bring my car in. It's incredibly convenient It's incredibly convenient More

by LISA.BLAKE.JORDAN Verified Customer Verified Customer

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They got us in before our appointment time and service was done quickly and curiously was done quickly and curiously More

by jeffclifton0 Verified Customer Verified Customer

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