Heritage Honda Parkville

Gary Burlage made the entire experience easy and customer-centric. He didn't pressure us and really seemed to care about making the entire transaction friendly and amicable. As for the gentleman customer-centric. He didn't pressure us and really seemed to care about making the entire transaction friendly and amicable. As for the gentleman in the extended warranty department, he could have been a bit more customer-friendly. More

This was the first new vehicle that I have purchased and my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the m my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the minivan market. My search for a minivan led me to Honda, my conversation with Gary Burlage led me to Heritage. Gary was professional, knowledgeable and courteous and made the entire purchase process easy and efficient. Gary sold the vehicle.My first experience with the service department exceeded my expectations. I had stopped in one morning, unscheduled, around 800 am to see if I could get a quick oil change. I was in the area for a 900 am appointment abount a mile away from the dealership. The service department said they could squeeze me in at 9 am, this conflicted with my appointment. The service department made this offer, leave your vehicle, we will drive you to you appointment, call when your done and we will pick you up. My appointment ended at 1000, I was picked up returned to the dealership where my vehicle was completed and waiting for me. OUTSTANDING. The second service experience involved a cosmetic flaw/repair in the leather seating. Tony Mantegan, Service Manger, inspected the concern and resolved issue ..no problem. Tony sold the next vehicle I will buy, it will be from Heritage. More

We came into the dealership looking for a used Honda Accord. After running multiple numbers for us we found that we were unable to afford what we thought we could. So we started looking into other optio Accord. After running multiple numbers for us we found that we were unable to afford what we thought we could. So we started looking into other options. In the end we found something that we could afford and were happy about! While we were sitting in the dealership (for 4 hours) other salesman came up to talk to us and help us with our decision. They were all freindly and not pushy at all. Jim was very helpful and extremely understanding with our financial situation. Overall it was a very pleasant experience. More

We originally went to Heritage VW to purchase a used car, but since they couldn't sell a certified Honda, we were taken next door to purchase the car.Both dealers were excellent.Our salesman Jimmy was a plea but since they couldn't sell a certified Honda, we were taken next door to purchase the car.Both dealers were excellent.Our salesman Jimmy was a pleasure to deal with and we never felt pressured.He did everything he could to make sure we were happy with the purchase.When we went to the finance dept, Seth explained everything to us and helped us choose options that were right for us.We realized that the car only had one key, so Will in the parts dept ordered a new one and it was there within 2 days.We haven't had any dealings with the service dept yet, but from what I've heard they are a pleasure to work with as well.We are very pleased with our purchase and are very happy that we made the purcahse at Heritage Honda. More

I went into this dealership with an internet option and found that even though the person that I had been interacting with was not there, the person that took over was very friendly and comforting. She re found that even though the person that I had been interacting with was not there, the person that took over was very friendly and comforting. She reassured me that there would be no hard feelings and that they work together. She even introduced me to the person once he came in. I never felt put in the middle. This dealership was open to questions and honored a lesser deal with another dealer. I left feeling very at ease with my purchase. More

My Sales Person was MOK. He was very professional,and My Sales Person was MOK. He was very professional,and courtesy. Owning a Honda Accord before, Mok didn't have to convince me about how good the car My Sales Person was MOK. He was very professional,and courtesy. Owning a Honda Accord before, Mok didn't have to convince me about how good the car was, or how well the car holds its resale value. I love Honda Accords. Mok sold me when he was able to beat Anderson Honda's price hands down. Mok also work with the credit union to help me get approved for my loan. He took the hassle out of me running back in forth taking paper work to them. Mok thanks for everything. I would recommend this dealer -ship. And, best of all I was impress when the finance manager who provided me with a loaner vehicle while low jack was installed in my new 2009 Honda Acccord, so I could get to work. Thanks again MOK. More

I used the Towson Store ( Heritage Honda ) for my 30,000 mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay. I am glad Heritage has the store in Towson because it is closer to me, I work in Towson. The Towson store is just a service Center. I bought my Civic from Heritage in Parkville. My Dad uses the Towson store also. Thanks, More

Gary Burlage was my sales representative. He was extremely professional and was able to answer all of my questions in a knowlegable and straight forward manner. Buying a car can be a taxing exper extremely professional and was able to answer all of my questions in a knowlegable and straight forward manner. Buying a car can be a taxing experience and I appreciate Gary's demeanor and salesmanship. I would send others to this dealership and this salesperson. More

Gary was a pleasure to work with. He sold me a new accord with 90% of the deal through e-mail. Everything was in writing without the typical sales pressure. I was impressed with how he refunded me a an extra with 90% of the deal through e-mail. Everything was in writing without the typical sales pressure. I was impressed with how he refunded me a an extra protection plan that I changed my mind on. More

At first I was dealing with Eric to buyout the lease on my 2005 Civic. I dealt with him and Mike and they were both very nice. Eric always called me back promptly and answered any questions that I had in d my 2005 Civic. I dealt with him and Mike and they were both very nice. Eric always called me back promptly and answered any questions that I had in detail. Unfortunately I had an accident and totaled my car before the lease buyout was finished. Once again Eric was there to answer any questions that I had, even giving me some tips on dealing with the insurance company. He was going on vacation so he forwarded my info to Hal who called me to introduce himself and let me know that if I had any questions, I could call him. I ended up dealing with Hal when I purchased my new used car last week, but Eric was also there and Mike dealt with the finance end. They were very nice, not pushy at all and answered all questions patiently. More