Heritage Mazda Catonsville

I LOVE MY NEW MAZDA MIATA. SALESMAN FRANK AND SALES MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIF MANAGER FARES AND FINANCE SPECIALIST SHANISE WENT OUT OF THEIR WAY TO HELP ME GET FINANCED. AFTER A DIFFICULT YEAR, BUYING THIS CAR MADE ALL THE DIFFERENCE. More

I used to be loyal to this dealership, but after my recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't reall recent experience with them I would not recommend them to anyone. The sales team was very pushy, would not provide straight answers and didn't really seem to care if they got my business. When I would as for the price, they would not commit to giving me one unless I would buy from them. I spent hours at the dealership and still had no idea what the cost was. Very unprofessional and disappointed with the costumer service. More

Horrible, High pressure, shady, dishonest, and intentionally confusing. What a scam. This dealership employs every old-school dealer tactic in the book. From the good guy/bad guy attack to intimid intentionally confusing. What a scam. This dealership employs every old-school dealer tactic in the book. From the good guy/bad guy attack to intimidation, to "you've just wasted my time"... this dealership and its management are HORRIBLE!!! More

Avoid this place at all cost. New car sales manager, Jake Lawson is not a person you should trust. He did not honor the written price provided by email so what else do you expect him to do. Price fudging is Lawson is not a person you should trust. He did not honor the written price provided by email so what else do you expect him to do. Price fudging is another issue you should be really careful at this dealership. Read all the papers before you sign as there might be different numbers on various pages. Jake is very unprofessional and disorganized and also rude. Try any other place but not this in whole MD or DC area. More

I had previously bought two cars from Russel, and although their service department is slow (especially for simple oil changes), they have shown flexibility in our dealings with them. But I wish the although their service department is slow (especially for simple oil changes), they have shown flexibility in our dealings with them. But I wish they would get rid of the good guy - bad guy routine in negotiating prices. I had researched competitive prices on the internet and gotten several quotes, some quite low. My wife had gotten a quote from Russel about $1000 higher than my lowest quote. I went back for a quick request for a lower quote. Steve, who has been very nice through all of our dealings through the years, takes this information back to Jake, the sales manager. I just wanted to leave, but they kept me waiting for about 15 minutes before Jake introduces himself, sits down, and shows me a printout of the MSRP and invoice price. With a sour expression, he explains how he loses money if he sells below the invoice, and any other quote must be lie, including discounts that I wouldn't qualify for. He completely discounts the validity of the quotes I've already gotten, as if I don't know how to figure out what each dealer's quote really includes. I felt insulted. A few days later, a day before I would buy my new car from a different dealer, I made an internet pricing request to Russel, and Jake replied with a request to follow up with us. I sent him my best offer, the same offer he had claimed was a lie, and he said he would match it! If he had done that when I first showed him the quote, we may have done business. I bought elsewhere. Message: With the internet, consumers can get pricing online from lots of dealers. With kbb.com, one can look up the current discounts and promotions, as well as current negotiated purchase prices. Why do dealers still treat us as idiots? Good news: some dealers are most straightforward in their offers, and that makes a happy buying experience! More

We were going in to buy a new Mazda and initially, after talking with the salespeople and looking at their inventory, everything seemed ok. However, the closer it got to closing time, the more pushy and imp talking with the salespeople and looking at their inventory, everything seemed ok. However, the closer it got to closing time, the more pushy and impatient everyone became. When we had chosen the vehicle we wanted to buy and were out for the test drive, the salesperson kept saying they needed to get back to the dealership (this was after about 4 minutes of driving). After we had settled on a price and had started the paperwork, the sales manager tried to sneak in a cost that was supposed to be included in the overall price. Everytime we asked questions about the process, it was met with annoyance by the sales and finance employees. Finally, after everything we had already been through, we did not receive the financing we had been expecting and so we said thank you but no thank you. The sales manager Jake then tried to pressure us into buying the car anyway and when that tactic failed, he got angry and told us we were wasting his time. Unbelievable. VERY unprofessional and disrespectful. Will never go back even to buy a floor mat. Would never recommend this dealer to anyone. More

Went to Russel Mazda to buy a car. The sales person had no clue of what was going on, The sales mgr(jake) just sat in his office. A woman came out and said that she was the business mgr and what could she no clue of what was going on, The sales mgr(jake) just sat in his office. A woman came out and said that she was the business mgr and what could she do. I told her I wanted to buy a car and she said lets see what your credit looks like. I told her i would be back, and we went to heritage and got a car. Thank you for saving me time and money. More

Salesperson is not knowledgeable about the car. Gave me a low so-called "MSRP" online, but give a much higher price when I showed up in the dealership. During the test drive, she did not even introduce the c low so-called "MSRP" online, but give a much higher price when I showed up in the dealership. During the test drive, she did not even introduce the car and just giving directions. Salesperson was not friendly at all and they are very sloppy. I would recommend this dealership if you want to waste some time. More

I will never recommend this dealership even to a foe. I went there to buy mazda3. The sales person was nice and did his job very nicely. Then came the turning point. When we moved to the finance department went there to buy mazda3. The sales person was nice and did his job very nicely. Then came the turning point. When we moved to the finance department. The finance department took 4 hours to complete all the paper work. We got our car. After that, everyday the finance guy would call us and demand different documents from us. One fine day, he called us at his office. When we arrived he told us that the finance was not approved and we have to drop the car off. He could have told us this over the phone but he called us and told this. We had just got one car. We had to drive all the way back and get 2 cars to drop off this car. The finance guy knew how far we lived. After returning the car, we wanted our deposit back. We called the finance guy around 20 times a day for 7 days. But there was no response from his side. He never picked up calls, nor did he return calls after hearing the voice mails. We had to visit the dealership everyday for 5 days to get our money back. When we went there, they would keep us waiting for no reason, and would not tell what they were doing with my money. Finally they returned my money after 10 days. There is no good service available here. Only when you go to buy a car you will be treated well. Otherwise no one cares. I would suggest to reconsider you opinion if you are planning to visit this dealership. WORST DEALERSHIP EVER. More

The team at Russel Mazda was 100% helpful and prompt with my new purchase. There were no available cars with my specific criteria, so I was a little upset. They had another car but a more advanced options my new purchase. There were no available cars with my specific criteria, so I was a little upset. They had another car but a more advanced options on the lot. Mr.Goldsmith had given me a great deal on the car on the lot, even though it was a little more expensive and I drove away with a car that night. May Farris and Mr.Goldsmith were a great team and made my experience so easy. I would highly reccomend going to Russel Automotoive to purchase a new vehicle. I am so happy with my 2012 mazda6!! More