Heritage Mazda of Bel Air

hassle free car buying Morgan was a very pleasant person to work with. She was knowledgable and accomodating. She took the stress out of my car buying experience. I would bu Morgan was a very pleasant person to work with. She was knowledgable and accomodating. She took the stress out of my car buying experience. I would buy another car here. More

The Pinnacle of Car-Buying Experience It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the ma It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached weren’t the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like you’re part of the Heritage family, and they would work with you—fervently, as if you’re one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled. More

A Pleasant Surprise After thirteen years, it was time to buy a new car. I had done my research and was quite certain that I wanted a Mazda CX-5 based on what I had read. After thirteen years, it was time to buy a new car. I had done my research and was quite certain that I wanted a Mazda CX-5 based on what I had read. I was dreading the process of selecting and purchasing a car because of prior experiences with sales staff. We stopped by 30 minutes before closing on a Saturday for a quick look and were assisted by Wil Wells. He was very friendly, informative and seemed unconcerned by the lateness of our arrival. Most importantly, he was never pushy. We left at closing, but agreed to connect the following week. We returned today and Mr. Wells was very flexible around our schedule as we had to run our son to and from sports. The new car I wanted was on the lot and Mr. Wells worked with us to come up with a quote that was close to a Certified Pre-Owned that we were considering at another dealer. Mr. Wells was a pleasure to work with. He was thorough in his explanations and willingly answered questions. He treated us like family and took the time to get to know us. Today was a very positive experience, thanks to Wil Wells. I would gladly work with him again in the future. To top it off, I have the car I love sitting in my garage. More

Enjoyable Experience I will definitely go back to Heritage Mazda of Bel Air and work with Bobbi Gress again! She was beyond patient with me and once my decision was made, I will definitely go back to Heritage Mazda of Bel Air and work with Bobbi Gress again! She was beyond patient with me and once my decision was made, she found the car I wanted and had it delivered to my home. I did shop for my Mazda and even reached out to another Mazda dealership in Harford County. However, they were unresponsive and when they did reach out via email, it was obviously a "form" email. Can't say enough good things about Bobbi and the dealership. They are honest, professional and pleasant to work with!!! More

A painless experience Jonathan Christ was awesome. I met with him almost 2 months ago, and there was never any pressure. I wasn't ready at the time, and he didn't hassle m Jonathan Christ was awesome. I met with him almost 2 months ago, and there was never any pressure. I wasn't ready at the time, and he didn't hassle me to come back in. Even during the negotiation, there was no pressure. He's an all around great guy to deal with, and I would highly recommend him if you're in the market for a new car. More

Great Experience! I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who w I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure at all, and he understood completely that I was nervous driving a car again after a recent accident I had had. He has the patience of a saint. He even offered to pick me up in my home town as he knew that I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond. He is a gem and made what could have been a very difficult experience for me, a very positive one. More

Great Experience I went looking for a used small SUV. I came out a proud owner. Darrius was the salesperson assigned to me and I am grateful that happened. He was c I went looking for a used small SUV. I came out a proud owner. Darrius was the salesperson assigned to me and I am grateful that happened. He was courteous and very knowledgeable of Mazda and the SUV. He worked with me looking at different vehicles and never pressured. He took his time and I am greatly appreciative. The whole dealership was friendly and I will definitely recommend to others. I know that I will give Heritage Mazda of Bel Air first preference when I look for my next vehicle. Thank you Darrius!!!!!!!! More

Problem Solved I recently took my Mazda5 in for an oil change, tire rotation, etc. I was alarmed to hear that my tires were unsafe and should be changed immediately I recently took my Mazda5 in for an oil change, tire rotation, etc. I was alarmed to hear that my tires were unsafe and should be changed immediately. I arrived to pick up my car and briefly spoke with the manager about the tire issue. He indicated the tread-life was good but there were obvious issues according to the tech that serviced my car. Driving home I couldn't help but notice the increased tire noise; thumping. Obviously I had to resolve this. The next day I e-mailed the service manager and requested a meeting to discuss my recent service. I received an e-mail reply, and a phone call, ultimately setting-up an appointment to have the tires re-rotated back to their original positions. I arrived at the dealership and was immediately greeted by the service writer. I indicated that I'd like to see what the tire problems were that caused the alarm. Not a problem. Several minutes later the tech indicated my vehicle was on the lift and ready for viewing. The tire that was on the driver's side front, now in the rear, had a flat spot with threads showing. Hairline cracks on the sidewall of the tires were also pointed out. Wow! That chunk of missing tire exposing threads was all I needed to see. Obviously I requested the tire not be re-positioned to where it was prior to the rotation. The passenger side was re-rotated...although I wonder why I did that. ? After all, the only driving I'd be doing is home and the tire shop. Oh well. Usually when you get bad news when having your vehicle serviced, it's an effort to get you to buy things that you may not really need, but would enhance the car's operation. Not so in this case. The service writer and tech were spot on. It WAS a dangerous situation. I'm really glad the alarm was sounded requiring me to take the steps I took. Thanks very much Bel Air Mazda. More

Best Car Buying Experience I Ever Had! I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the ma I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we can’t help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them. More

Best car dealer experience! The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And, I will definitely recommend Heritage Mazda to everyone! More