Heritage Mazda of Bel Air
Fallston, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Terrible sales experience On Tuesday 7/26/16 I went to Heritage Mazda to look at a red 2012 Mazda 3 GT with my girlfriend. We drove the car, looked it over, and found there to On Tuesday 7/26/16 I went to Heritage Mazda to look at a red 2012 Mazda 3 GT with my girlfriend. We drove the car, looked it over, and found there to be fairly significant cosmetic damage. We spoke with our sales person, the sales manager on duty, and made an offer contingent on the damage being fixed. On Wednesday 7/27/16 we got a voicemail saying that our offer had been accepted, the car was going to be fixed “to our liking” and would be available 7/28 at around 11am. My girlfriend returned the call, and set everything up for pick up on 7/28. We then arranged financing and insurance on the vehicle as John Holiday, the general sales manager, accepted our offer and we were operating on good faith that we would be picking the vehicle up on 7/28. On Thursday 7/28/16 we called to verify that the car was completed and that we would be there to pick it up that evening. We were told that the vehicle had been sold, no repairs had been affected and that maybe they could help us find another vehicle. I called and spoke with John Holiday, and explained that he entered into a legally binding oral contract, persuant to the Maryland Code Of Common Law 14-301 sec. 14-12b-06. I played the voicemail that we have from him stating that the vehicle was going to be repaired and that our offer was accepted. I then asked if any repair attempt had actually been made after asked why I was upset, and after Mr. Holiday implied no wrong doing on their part. We were lied to, misdirected, and basically told that we were out of luck, and now we are out the cost of insurance and financing. I will never do business with a Heritage dealer again, and I will advise friends and family to do the same. More
Heritage Mazda is the best !!!!! I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month. He asked me to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience. When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed. I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back. Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda. Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!! More
Amazing dealership Heritage Mazda Bel Air 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200+ mile drive from a suberb of New York City to MD. But its not just Wil, the entire staff actually treat you like a real person , not just an opportunity to make $, and all the negotiations that we discussed through email and over the phone, are the same #'s that i pay , nothing changes . More
Wonderful experience I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. More
We love our car!! Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to anyone I know that is searching for an vehicle!! More
Exceptional Customer Service I came into the service center shortly after buying a used Mazda from Jones Junction where they were unable to provide me with timely service on my ve I came into the service center shortly after buying a used Mazda from Jones Junction where they were unable to provide me with timely service on my vehicle. I was feeling quite frustrated and overwhelmed when I came into the service center at Mazda, but was quickly relieved when Robert Thomas not only provided me with the quality service I deserved, but also showed me great kindness and consideration. It is clear that the staff at Heritage Mazda holds customer service at a high standard (and means it), which I believe sets them apart from many other dealerships and business. More
Fantastic and Hassle Free After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the cars I was interested in, and gave me time to make the decision. It was a fantastic zero pressure situation. He continually checked in with me during the process and after to make sure everything was smooth. More
Like family My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family an My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family and made us feel like his most important customer. We looked forward to each visit to the dealer and each time felt like we were coming to visit an old friend. He truly cares about his customers. We left with not only a great deal and great car, but also a great friend for life. If you're looking for a new car, see Wil. You won't regret it! More
Great Experience I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was ve I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin! More
Great Experience with Paul Gallo at Heritage Mazda We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bell We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bells and whistles on the CX-5 during our test drive, and let us take the car overnight to try it out for another whole day! When we returned to the dealership to go over numbers he had the finance group run numerous options for us to consider. Paul is really very knowledgeable and a great guy to work with. We traded in a 17 year old car and really needed Paul's help to understand how to operate all the new gadgets that have become standard in the new cars. This is the first car we've had that doesn't start with a regular key in the ignition! We also really appreciated the fact that Paul was low pressure, patient, and just overall fun to talk to. More