Heritage Mazda of Bel Air - Service Center

I would just like to thank the parts manager, John, at Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am ex Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am extremely happy with the resolve of my issue. Originally I had bought a part from Heritage Mazda, and after a long drawn out ordeal..I was able to return my part for a full refund. I now feel that John, knowing I was unhappy, went above and beyond to contact me and allow me to bring my un-needed part back to the shop for a refund. He called me personally and set a time for me come in, and was then waiting at the counter for me to arrive. I am now extemely happy with Heritage Mazda and would recommend them in the future. Thanks so much again, John!! More

I found it was not prudent to repair the car I towed in because of the age and mileage on the car. Rick Fallamo in the Service Department directed me to my salesman, Will Wells. He worked with me to find m because of the age and mileage on the car. Rick Fallamo in the Service Department directed me to my salesman, Will Wells. He worked with me to find me a used car that I wanted and that I could afford. The price of the used car and the trade in allowance for my undrivable car were excellent The whole experience went quickly and flawlessly. I liked the way I was treated. More

Ken Arment was very helpful and made my girlfriends first new car purchase (2010 Mazda 3) a very enjoyable experience for her. Staying far past working hours for her shows the kind of dedication he has to t new car purchase (2010 Mazda 3) a very enjoyable experience for her. Staying far past working hours for her shows the kind of dedication he has to the customer. Being a huge car guy, I really have never seen or been to a dealership that cares as much as Heritage Mazda of Bel Air. Thanks again Ken! More

Excellent overall visit. Mike Weatherman is THE nicest guy my family and i have ever encountered with car service. He answered all our questions and was helpful with everything. we didnt leave there with guy my family and i have ever encountered with car service. He answered all our questions and was helpful with everything. we didnt leave there with unanswered questions like in the past with other dealerships. i would most definitely recommend this dealership to anyone. we will be returning to heritage mazda of bel air in the future for all of our car needs. thank you!!!!!!!! More

While I was driving to work, I got a flat tire and called the dealership where I purchased my Mazda5. They were able to see me right away and did a wonderful job with helping me. Since I purchased tire insur the dealership where I purchased my Mazda5. They were able to see me right away and did a wonderful job with helping me. Since I purchased tire insurance when I got vehicle, everything was covered. More

While living half way around the world Ken A. made our shopping experience the best ever. We were and still are treated as VIPs. After experiencing lots of dissatisfying moments with our local Mazda deale shopping experience the best ever. We were and still are treated as VIPs. After experiencing lots of dissatisfying moments with our local Mazda dealer, we now drive 50 miles to get to the BelAir Mazda dealership for all our vehicle services and repairs. From our buying experience to our interaction with service facilitators and check out personnel, we trust our vehicle to this group of courteous and professional staff members.. More

Our Mazda3 was serviced here recently and we could not have asked for a better experience. The quality, professionalism and overall experience were outstanding. The car was still under warranty and expe have asked for a better experience. The quality, professionalism and overall experience were outstanding. The car was still under warranty and experiencing an unusual problem with the air bag sensor. The service manager, Mike Weatherman, was persistent in determining the underlying cause of the problem and completing the repair. I would definitely recommend Mile One Heritage Mazda of Bel Air to anyone who is interested in purchasing a Mazda or considering service for their car. More

I would like to start by saying"wow" what a great service dept.these guys and gal's are xxxxxxboth in customer satisfaction and professionalism.let me start by saying i had a problem with my mazdaand had bee dept.these guys and gal's are xxxxxxboth in customer satisfaction and professionalism.let me start by saying i had a problem with my mazdaand had been to the dealer i purchased the vehicle from (first mistake)!!3 times with no resolution.i called heritage mazda andspoke to there service manager michael and explained the issue.micheal when out of his way to help.I went to service center andmet with michael and he went on a test drive with me. within a coupleof miles michael heard my problem.he took the car into the shop andwithin an hour had repaired the issue!!!!all i can say is that this isthe best i have ever been treated by any new car dealership and i have purchased 4 new cars [just sorry i did'nt purchase there}.thanks again to heritage and there steller service !!!! More

Shop Foreman for Mazda/Kia, Heath Franklin is a pleasure to deal with. Would highly recommend for any service work to be done by him for Mazda and or Kia. to deal with. Would highly recommend for any service work to be done by him for Mazda and or Kia. More