Heritage Subaru Catonsville

An efficient and pleasant experience thanks to May Farris. Took Outback in for service and came away with a new Legacy. We had dealt with May previously and found her friendly and efficient. She immediately un Took Outback in for service and came away with a new Legacy. We had dealt with May previously and found her friendly and efficient. She immediately understood our needs and we're thrilled with the deal we were given. More

Second Subaru and still great service. Bought my first Forester three years ago from May and when I was looking to trade-in went right back to see her at Russel Subaru. I find May to be a Bought my first Forester three years ago from May and when I was looking to trade-in went right back to see her at Russel Subaru. I find May to be a straight shooter with the negotiation process - not all the games you find with other sales people. I did my research and knew what I wanted and believe that I got a fair price on my new Forester. She was very responsive to my concerns and questions and gave a more than fair price on my 2013 Forester. I would recommend May to anyone looking for a car - you won't be disappointed. More

kudos Steve Sherman and the team at Russel Subaru have made loyal customers of our family for almost 20 years. They have earned our trust as repeat customer Steve Sherman and the team at Russel Subaru have made loyal customers of our family for almost 20 years. They have earned our trust as repeat customers. More

Doing right by the customer We bought a brand new legacy, which unfortunately had a minor body issue. How and who caused the issue remains unknown, but the dealership took the re We bought a brand new legacy, which unfortunately had a minor body issue. How and who caused the issue remains unknown, but the dealership took the responsibility to fix it. I don't think many other dealers would have done going above and beyond. More

Nick Barnes gave us excellent service We bought a Subaru Forrester from Russell Subara/Mazda. Our sales rep was Nick Barnes. He was excellent. We brought in a printout from the internet fo We bought a Subaru Forrester from Russell Subara/Mazda. Our sales rep was Nick Barnes. He was excellent. We brought in a printout from the internet for the specific car we wanted. He brought it out and took me, then my wife, on a test drive and answered all our questions. He didn't rush us nor did he try to steer us towards something more expensive. He was respectful and courteous and was pleasantly playful with our 5 year old. He offered a paint and upholstery service for the car but we said we were not interested and he didn't bring it up again. It's a great place to buy a car, and when you go there just ask for Nick. More

Great sales rep Our sales rep, Yong Lee, was helpful, knowledgable, friendly and professional. I would definitely recommend him to my friends. We love our new Subaru Our sales rep, Yong Lee, was helpful, knowledgable, friendly and professional. I would definitely recommend him to my friends. We love our new Subaru Outback! More

Never I'm a reasonable guy and I wanted to purchase a car from this dealer but I went to Herb Gordon instead. Here is why. I had to deal with 3 different I'm a reasonable guy and I wanted to purchase a car from this dealer but I went to Herb Gordon instead. Here is why. I had to deal with 3 different sales representatives because none of them was able to communicate with me in timely manner. If I ask questions I expect answers but what do they do? They ask me same questions over and over again. I hate to leave a bad review but they need to do something about their lack of communication. I emailed the general manager and the sales managers about my poor experience with their sales representatives but I get no reply from them. That shows a lot of respect for customers. More

Friendly and professional staff Steve Sherman guided us kindly through the purchase process down to explaining the individual buttons and controls in the car. He is very professional Steve Sherman guided us kindly through the purchase process down to explaining the individual buttons and controls in the car. He is very professional and friendly as are the rest of their staff. Highly recommended Subaru dealer. More

Best Car Buying Experience I have ever had My car was stolen last month and my sister recommended that I contact Frank Tilghman at Russell Subaru to take a test drive. I explained the situation My car was stolen last month and my sister recommended that I contact Frank Tilghman at Russell Subaru to take a test drive. I explained the situation to him and he was very gracious and took me on a test drive knowing that there was no way I could buy the car at that time. He explained every part of the car and the options. He took his time on the busiest car buying day of the week. When I was ready to buy, Frank was on vacation, so I explained my situation to the Sales Manager and he was fabulous! I told him exactly what I wanted and it was there waiting for me when I arrived that evening. I then worked with May Farris, who again was very gracious even though we were really Frank's customers. She treated us like her own! I love my new car! More

May is the Greatest Russel is a clean small hometown feeling facility, Everyone says hello and tries to get to know your name. The pricing is clear and the first offer Russel is a clean small hometown feeling facility, Everyone says hello and tries to get to know your name. The pricing is clear and the first offer is always the best, no games. I was fortunate enough to have run right into May Farris when I entered the showroom. Told her the car of my interest and she was the most gracious host and a extremely knowledgeable product presentor. You can tell she really loves people and equally loves the brand she sells. Can't wait to stop back and say hello, Oh yea, that free lifetime carwash deal might just bring me back often...You have the greatest coffee also...I will get the donuts. More