Heritage Subaru Owings Mills

used car purchase. James Franklin was awesome in helping us find the right car at the right price. This is my second Subaru purchase at this dealership and I am very pl James Franklin was awesome in helping us find the right car at the right price. This is my second Subaru purchase at this dealership and I am very pleased. Everyone was very courteous and helpful. More

Excellent experience with Bill Harris Even though I did not purchase a Subaru this go around, I found Bill Harris to be an excellent and kind salesperson. I thought the parking and the pa Even though I did not purchase a Subaru this go around, I found Bill Harris to be an excellent and kind salesperson. I thought the parking and the parking property could be smoother, but that does not take away my excellent recollections from working with Bill. More

Love My Subaru(s) Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting room amenities: free beverages, TV, semi-quiet room; comfortable chairs, etc. More

BEWARE - Be Prepared To Be Screwed! How much is a reasonable price for an oil change and tire rotation? Certainly NOT 96.00! I took my Subaru that I purchased from this dealership in for How much is a reasonable price for an oil change and tire rotation? Certainly NOT 96.00! I took my Subaru that I purchased from this dealership in for a vehicle recall. While the vehicle was there I requested an oil change and tire rotation along with the "complimentary" vehicle inspection the Advisor said would be performed. When I went to pick up my vehicle I was shocked to find that I was charged 96.00 for the oil change and tire rotation. The service department had already removed the wheels to perform the complimentary inspection however they added a 25.00 charge to put the tires back on the vehicle rotated. Come on..... does it really cost the dealership 25.00 to have a technician *think* where to move the wheels before putting them back on the car? I could understand charging someone to rotate the tires if there was not other work being performed - however since I'm already paying you an inflated price for an oil change the very least you can do is rotate the tires without charging me! More

Good first oil change I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of mile I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of miles. I had no trouble doing so. I brought my vehicle in about 15 minutes before my appointment. I was received immediately by my advisor, Adam Topolski. He provided an estimate time for completion, showed me the waiting area, and explained the complementary beverages. When the service was complete, he took me to the cashier. The oil change was completed about 10 minutes before the estimate. Along with the complementary oil change, I received a detailed description of work performed, and price, and a multi-point inspection "report card". Overall, it was a pleasant experience. As a reference, I own three other cars (none Subarus); two with over 200,000 miles. More

Prepared to be screwed over There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to r There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to reply (or care). http://www.mysubaruexperience.com/ More

Good price and good service. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. More

Thank-you! Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer t Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer than anticipated. I was happy not to have to reschedule that part of my day. ?? More

Thank You Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is f Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is fantastic! More