Heritage Subaru Owings Mills - Service Center

Bill Middleton delivers on great customer service When I pulled into the dealership in the late Friday afternoon, I was expecting to be able to get an Express Service Oil Change based on the hours lis When I pulled into the dealership in the late Friday afternoon, I was expecting to be able to get an Express Service Oil Change based on the hours listed on the website - only to learn that Express Service is usually only available until approximately 3PM. Bill explained the hours and I offered to come back another day but he went above and beyond by having the car serviced. When I mentioned the brake pedal felt a little bit soft, Bill made sure to have one of the Senior Technicians perform the multi-point inspection which made me feel confident in the results. The brakes can wait for the next visit. Bill Middleton is the reason I will continue to use the dealer for maintenance work! Fabulous job, Bill! More

The best I believe in taking my car to where my car was purchased. Why! Because although expensive my car is well taken of for maintenance. If there is a prob I believe in taking my car to where my car was purchased. Why! Because although expensive my car is well taken of for maintenance. If there is a problem it is discovered and handled right away. More

I trust bringing my Subaru WRX here only .They are fantastic I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything ever I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything every step of the way . I trust to continue to have my vehicle cared for here for as long as my car takes me . Thank you Heritage Subaru of Owings Mills for many miles to come !!! More

Service Experience Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service needs. The work on my vehicle was promptly completed and done correctly. Overall, I had a pleasant experience with this dealership. More

Mary Clayton I am very happy to continue to use HertigateSubaru for my cat services.The service is great from the time of appointment to the wait time. I am very happy to continue to use HertigateSubaru for my cat services.The service is great from the time of appointment to the wait time. More

Exceptional Customer Service (Mr. Bill Middleton) Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I bro Just a note of appreciation for the excellent customer service Mr. Bill Middleton (Service Department Advisor) has provided each time my wife or I brought our 2017 Outback in for routine scheduled maintenance. We're both very appreciative of the time he's taken understanding and answering any questions we have and his helpfulness when we call in to schedule an appointment. We're also grateful for his recommendations on which services would be most appropriate (or not) based on our mileage & driving. As we begin looking for another Subaru (Forester), the exceptional service Mr. Middleton and Heritage's Service Department have provided are a significant influence in our preference for this dealership. This is my first/only online review (my wife may have done the online surveys), so I'd like also mention the outstanding pre- & post-sales support provided by Mr. Sanjay Fitzgerald. More

Went extra mile to help My forester wouldn't start right after a 60k miles service on a late Saterday afternoon. I was stuck in a shopping center a few miles away. The servic My forester wouldn't start right after a 60k miles service on a late Saterday afternoon. I was stuck in a shopping center a few miles away. The service rep, Lejuan Robinson, arranged a technician, Meno, drove up and helped me out. When Meno arrived, somehow the car could start again. But to play safe, he led me drove away the loaner car. The technicians did a "throttle body" cleaning for free on following Monday. Both of them moves the service quality up a notch. Well done! More

Long time customer I always feel confident leaving my car in their hands! I’m a long time customer and I keep coming back. I’d definitely recommend them. I always feel confident leaving my car in their hands! I’m a long time customer and I keep coming back. I’d definitely recommend them. More

Wonderful care While driving on a busy county street, on my way downtown to an important meeting, my tire light came on. I reversed direction and drove straight to m While driving on a busy county street, on my way downtown to an important meeting, my tire light came on. I reversed direction and drove straight to my dealer...it was almost 5pm but mr. Bill Middleton immediately took the car, had the tires checked, found something had punctured one tire , had the tire taken off, had the puncture patched..... sending me on my way in less time that I could have baked one of my most complicated cakes!!! I am extremely indebted to mr. Middleton for the care he affords me when I am in trouble !!!! Many,many, thanks Bill😍 More

thanks, Milena! Milena was so helpful!! She got me in on time and kept me apprised as I waited. I am looking forward to working with her again. Milena was so helpful!! She got me in on time and kept me apprised as I waited. I am looking forward to working with her again. More