Heritage Toyota Catonsville

Sale went well. No real issues to report. Price was what I hoped for. Thanks! No real issues to report. Price was what I hoped for. Thanks! More

I waited at the dealership on March 7 for 4 hours for an oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breann oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breanna wasn't around), who processed me out. When I returned home, I discovered a telephone message from Breanna on my landline that my car was ready at 12:15pm. No call was made to my cell phone, which I had on me. My online appointment informed Heritage I was waiting for my vehicle. Very poor communication in this instance. I'm awarding two stars because the mechanic completed the service timely even though the service advisor's performance was poor. While I appreciate the other advisor's assistance, she was curt and abrupt when I asked a question. I wish there was another service department I was comfortable with. More

James is patient, funny, kind, and he listened. He walked me through everything and now I’m walking out with my new Toyota Camry. God bless you James thank you. He walked me through everything and now I’m walking out with my new Toyota Camry. God bless you James thank you. More

Michael Bay and the manager were very helpful and made my car buying experience great! car buying experience great! More

Mike Bay was such a pleasure to work with at Heritage of Toyota. He made it quick and simple for purchasing my new 2023 Toyota tundra TRD Pro. It was painless! His communication with me was quick as well. T Toyota. He made it quick and simple for purchasing my new 2023 Toyota tundra TRD Pro. It was painless! His communication with me was quick as well. Thanks for everything Mike! More

Well I don't know where to start. James Akinola was my brothers salesman first. He did such a great job my Uncle and I went back to Heritage and spoke to James and 3 weeks later we ha James Akinola was my brothers salesman first. He did such a great job my Uncle and I went back to Heritage and spoke to James and 3 weeks later we had our Rav4 Hybrids. James you are the best. Thank you so much for everything. The Rav4 is doing great! Love the mpg!!! More

Service department is inept. Sales never contacted me about my license plates. Will not return. Sales never contacted me about my license plates. Will not return. More

Mike was great! He knew exactly what I wanted and got me a good deal. I enjoyed working with him and look forward to coming again in when it’s time to trade in again He knew exactly what I wanted and got me a good deal. I enjoyed working with him and look forward to coming again in when it’s time to trade in again. Thanks! More

My wife and I worked with Mike Bay, and he went above and beyond to make sure we found the right truck for us. The truck we ended up with was absolutely perfect for us. We also worked with Soon Kinney, who h beyond to make sure we found the right truck for us. The truck we ended up with was absolutely perfect for us. We also worked with Soon Kinney, who helped us get a great rate. Thank you both for your help in this process! More

Very happy with Salesman, Mike Bay, and Finance Officer, Khalid. Extremely helpful and didn’t try to up-sell. Got what I needed and out the door in a timely fashion! Khalid. Extremely helpful and didn’t try to up-sell. Got what I needed and out the door in a timely fashion! More