Heritage Toyota Catonsville

Worst customer service ever. Despite past poor experiences, I decided to try this service center again for a simple oil change. I found nothing has changed. My name was still mis Despite past poor experiences, I decided to try this service center again for a simple oil change. I found nothing has changed. My name was still misspelled, even after more than half a dozen tries to correct it over the past 10 years. They have the wrong car for me in their system, even though I have brought in my car multiple times and told them multiple times they have the wrong car in the system. I had a 10:30 appointment and waited 3 hours before the car was even brought in to the garage to start the service. No one bothered to provide any kind of update on the delay or offered any kind of apology. They simply don't care, which is exactly what I experienced for everyone of my previous encounters here. Since I experienced the same conduct over the past 10 years, it can't be just one or two employees, but is instead an organizational culture. More

On 9/9, I scheduled an appointment for regular maintenance on my Camry on 10/1/22 at 1pm. At 5pm after waiting as planned and being the last one in the waiting area, the Service Advisor informed maintenance on my Camry on 10/1/22 at 1pm. At 5pm after waiting as planned and being the last one in the waiting area, the Service Advisor informed that the work was complete--though clearly the vehicle had not been serviced. I was given the key (without a tag) and told I was unable to receive a receipt and results of the multi-point inspection due to a computer issue. The vehicle was parked in the far back corner of the lot also with no hang tag, and the error message which I had asked be checked and cleared was still illuminated. Rather than admitting to scheduling challenges, being short-staffed, etc. when I went back later that week to speak with a manager about the situation (since my request for a response in writing was not given), I was offered only not to be charged for the "service." Perhaps this was a bad day for this dealership's service department. Knowing that I was misled, my time wasted, and that there are alternatives, however, I'd highly recommend taking your vehicle and your money elsewhere. More

Tyler Day and the sales staff will make promises to make the sale despite having no will to actually follow through on them. After test driving a vehicle I noticed a crack in the front grill. Tyler assured the sale despite having no will to actually follow through on them. After test driving a vehicle I noticed a crack in the front grill. Tyler assured me that he will have the service department fix it instead of taking money off the purchase price. 2 months later they have still not replaced the grill and I am put on hold every time I call or put to voicemail. Avoid this dealership and salesman at all costs. More

David Day is they best! He did everything he could to make sure I went home with a used car for my son. He did everything he could to make sure I went home with a used car for my son. More

Sam is a very kind and knowledgeable salesperson about hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah More

Robin is pleasant in customer service with her smile, kindness, and professionalism. I am glad that my scheduled maintenance was done by her today. Thank you, Hannah kindness, and professionalism. I am glad that my scheduled maintenance was done by her today. Thank you, Hannah More

Larry was uncommonly kind in his interactions with us. We greatly appreciated his service and that he treated us so well. No question went unanswered and we felt fairly dealt with. George was extremely he We greatly appreciated his service and that he treated us so well. No question went unanswered and we felt fairly dealt with. George was extremely helpful from the outset and very communicative. He was forthright in a way that made us feel comfortable. Khalid was as exceptional as George and Larry. He was very communicative and was patient in walking us through the financing process despite the late night. He even caught an oversite in the process and followed up with us the next day to make sure we had the chance to correct it. Thanks to all involved for a great experience. More

Great guy and very personable. That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep up the great work! Sheldon More

I was not able to buy a car from George due to the lack of inventory. However, I want to give him a shout out for his customer serves. He made it easy to talk to and understand the different trends of car of inventory. However, I want to give him a shout out for his customer serves. He made it easy to talk to and understand the different trends of car that were available. I also found his honest insight as a expert in car sale very helpful. thank you for a pleasurable experience. More

Called me about issues I was having and then said he would call me back the same day. I had to call him back the next day and still haven’t heard from him. would call me back the same day. I had to call him back the next day and still haven’t heard from him. More