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Heritage Volkswagen Catonsville

Baltimore, MD

4.7
663 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 663 reviews

December 11, 2010

I had the best experience at Russel Volkswagen. Mr Lawson was extremely helpful and very knowledgable. I would recommend this dealership to anyone who was looking to purchase a vehicle. Not only was this dea More

by khall5747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Lawson
November 21, 2010

Went in to buy a new jetta and never thought buying a car would be so easy. The y had the one I wanted and gave me a great price. I told them that I had my own financing through my credit union. Every other More

by dan32408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 18, 2010

I went in to look at a midsized cars to replace my recently totaled accord.After shopping for a couple days i came back and did business at russel, because the way they didn't hassle me unlike some ot More

by chrisj25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAKE LAWSON
November 18, 2010

My experience with this dealership was great we get all of our service done to our vehicles at this location. They were very professional and worked toagether to make my experience exceptional. I was in ge More

by famof5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Lawell
September 28, 2010

All of the sudden we were in the market for a new car as one of our cars was totaled in an accident. We had a lot of decisions to make in a very short period of time. We went to several dealerships and Ru More

by kimdavis98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Lawell, Milton Bong Lee
May 13, 2010

10 May 10 I accessed BJS Auto program via the internet, 10 May 10 I accessed BJS Auto program via the internet, and it directed me to the closest sponsor dealership, which was Russel VW. The point of cont More

by cyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Lawell
January 14, 2010

I have gone to Russell since I purchased my Jetta there in 2001. The service department is HORRIBLE, The three service agents are probably the worst service agents in the world! A super long story short: a More

by KT133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karwin, John, Samantha
April 29, 2009

I can not believe these people! Every time I go to Russel VW on Rt.40 I have a horrible experience. I will start with today, it took 2hrs for these people to change my oil! What!? How do other places take More

by KT133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russel VW service department
May 14, 2008

My car was in for 80K maintenance. Jetta was not ready when they told me it would be. They said to come in and get a "loaner". I did, this was my first experience doing this and thought I was in good ha More

by wolfietherat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
August 17, 2007

My experience was very different from the others posted. The salesman, Dave Lawell, was straight up and friendly. The sales manager, Chip Defries, played a little bit of the "I can't stay in business by los More

by eaw1121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lawell, Chip Defries
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