Heritage Volkswagen Catonsville - Service Center

Worst car service ever done in my life. I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fl I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fluid flush. I had to bring it back today since I noticed the coolant was overfilled way above max line and the fluid mix ration was not right. It looked dark red when it should be pink in color when mixed with distilled water. Then, the engine oil was filled way past the dip stick max line. Today, I got it back after service. The coolant is pink in color and looks right. I check the engine dipstick and it's looks like it only has 1 quart of oil. (I rather buy extra 5 quarts of oil and do it myself at this point.) Who knows if they did the brake flush & automatic transmission the right way or just topped it off. Anyway, this was a painful experience & expensive. I guess, I see people don't like VW's anymore. I usually don't write bad reviews but this time I was forced to do it. More

I had a great experience with Russel volkwagens My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help m My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help me solve the problem. Since I brought the car to the dealership I do not have this problem anymore. Now I can drive the car without any issue. I thank the Russell Volkswagens dealership's teams for the good job they have done in the car specifically John Akers. More

Repeat Visits Within the last 12 months, my car has probably been serviced more than 25 times. During the visit on April 22 or 23, I had to take it in yet again to Within the last 12 months, my car has probably been serviced more than 25 times. During the visit on April 22 or 23, I had to take it in yet again to fix a noise on the passenger side front door. Supposedly it was fixed -- a week later, I took it back and mentioned to John that I could still hear that noise in the door. Something else was done, but it still didn't fix the problem. I once again scheduled an appointment for May 28th, a door panel was ordered (but for the driver's side, not the passenger side). Unfortunately, John was on vacation and Jerica took care of my vehicle. She called me to advise that the door panel was on but not secure, and they were not comfortable with me driving my car as it was. A loaner car was scheduled for me and my car was to be ready the next day, it was not. Come to find out, John had ordered the panel for the passenger door and not the driver's side front. My car was finally ready after two days on May 31st. On Monday, June 2nd, (took a vacation day from work) I took my car in again because it was still making noise. I did not schedule an appointment, I came in to have my windshield fixed (rocks had put scratches on the window and I fixed them before they spread over the entire windshield). I told John that the door still made that noise and my car was miraculously fixed that day. Just the inconvenience alone is just too much. I would like to mention that I have had my car in for service (not regular maintenance) for 73 times since purchasing my car - REALLY!!!! More

Russel VW did a great job! Samantha was wonderfully helpful! Apparently, I had more than 1 recall to be fixed on my vehicle & the center completed them all in a very timely mann Samantha was wonderfully helpful! Apparently, I had more than 1 recall to be fixed on my vehicle & the center completed them all in a very timely manner; free of charge to me. My vehicle was also washed and vacuumed on top of it all!! I've owned my vehicle since April of 2012 and this was my 1st positive experience. Thank you!!! More

Jerica and John: The Dynamic Duo This is by far my favorite VW dealership in the Baltimore area. I have taken my car to other VW dealerships (Laurel, Pasadena) and do not receive the This is by far my favorite VW dealership in the Baltimore area. I have taken my car to other VW dealerships (Laurel, Pasadena) and do not receive the same level of service and attention that I do here at Russell. I enjoy bringing my car in where I am met by professionals who quickly check me in and consult with me about my car. I would like to commend Jerica (sorry, forgot her last name) and John Akers for their exceptional customer service and consulting skills. Without asking, they always think about the little things and anticipate my questions regarding car wash, car vacuum, and calling a shuttle for me. This high level of customer service and attention to detail is why I keep bringing my car back to Russell. Thank you for a job well done! More

Service My service experiences have always been good. John Akers usually takes care of my service visits. When he has not been there everyone else has been My service experiences have always been good. John Akers usually takes care of my service visits. When he has not been there everyone else has been good. More