Hertrich Nissan of Dover

Poor Service Department If you purchased a vehicle from Hertrich Nissan please pray you don't have any problems that require maintenance. Took my Nissan Sentra 2013 (11,400) If you purchased a vehicle from Hertrich Nissan please pray you don't have any problems that require maintenance. Took my Nissan Sentra 2013 (11,400) miles to Hertrich because there was a rattle under the dashboard. When I went to pick up my vehicle I told there was loose screw on the heater that needed tightening up. Took my 20 minute trip home and the heat in the car no longer worked along with the throttle to open the gas cap. Took the car back to have that repaired. Day 1, mechanic had to leave for an emergency. Day 2, I called at the end of the day to find out if my vehicle was ready for pick-up, they said it was, get in the car and the service manager tells me this long story on how these kind of cars take a long time to heat up and that I need to turn it to 90% to get the car warm. I have had this car for 16 months, I bought it brand new and never had the heat above 74%, also the car was fine until they took the dash apart. Now I'm in the sit and wait portion from the Service Manager. This situation is worst than it sounds but for the sake of the long version I left a lot out. Point being PRAY YOU DON'T HAVE TO USE HERTRICH NISSAN'S SERVICE DEPARTMENT. For those of you who had a better experience, good for you guys, because my experience was anything but. More

Great experience I had a great experience at Hertrich Nissan! They made everything simple and painless and had amazing pricing. I purchased preowned and they went ab I had a great experience at Hertrich Nissan! They made everything simple and painless and had amazing pricing. I purchased preowned and they went above and beyond to answer any questions I had about the vehicle. More

Joe price sold us a new Altima. He was professional and knowledge. He answered all our questions. He was knowledgeable and very caring. Andy & Terry Palumbo 302-645-9719 PS I am sending knowledge. He answered all our questions. He was knowledgeable and very caring. Andy & Terry Palumbo 302-645-9719 PS I am sending this message because to date we never received an evaluation form . More

Rob the sales manager was upfront over the phone and stood by what we discussed when my wife and I arrived there. Megan was very helpful. Keith Wenck was our sales consultant and was very knowledgeable stood by what we discussed when my wife and I arrived there. Megan was very helpful. Keith Wenck was our sales consultant and was very knowledgeable about the maxima's we were looking at. We made our purchase with Hertrich Nissan because they didn't play the usual games others play and hold you hostage all day. I would recommend them and would purchase again. More

I was in search of a new or used car. I had a set amount and car in mind. I looked at 3 other dealerships in the surrounding area and they all did not greet me the way this Salesman did. He was eager to h and car in mind. I looked at 3 other dealerships in the surrounding area and they all did not greet me the way this Salesman did. He was eager to help me with any car I wanted to look at (in the freezing cold). He understand my needs and wants in a "New to me" car. Customer Service is key to any sale and Joey was on top of it. He smiled and was patient with everything I throw at him. I would recommend Joey Mroz from Nissan Hertrich to anyone! I went in wanting a White SUV and drove off with a beautiful Red one. More