Hiley Hyundai of Fort Worth - Service Center

This morning I called about my 2020 Santa Fe that would not start. 20,000 miles. Purchased from Hailey FW. Needed a tow to dealer from my driveway. . Woman who took my call said main backed up coul not start. 20,000 miles. Purchased from Hailey FW. Needed a tow to dealer from my driveway. . Woman who took my call said main backed up couldn’t get to me until March 12. Called Jerry’s . They just picked up my car. Second time I have tried Hyundai FW service with bad experience. More

Bought my car from them in 9/2021 and was very happy with their sales department. But, unfortunately, their service department recently PLUGGED my tire that had a nail in it but they told me they PATCHED it. their sales department. But, unfortunately, their service department recently PLUGGED my tire that had a nail in it but they told me they PATCHED it. Completely dishonest. Took 10 minutes so thought they were being really efficient but found out that the tire was never completely checked or taken off. Drove 300+ miles that day on PLUGGED tire at 75-80 MPH on highway to attend my daughter's college graduation. Sensor came on again late that night with tire down to 8 psi by next morning. Took it to local Hyundai in Lubbock and waited 2 1/2 hours for them to tell me the tire had been PLUGGED and not patched so they then patched it. Tire sensor on again and tire low the following morning prior to us driving home 300+ miles so since it was a Sunday, had to go to local Walmart. Waited 4 hours for them to repair another area that needed to be patched on same tire but neither Hyundai dealership service found it. Very upset over the negligence and what could have happened driving that far and that fast on a PLUGGED tire and a missed nail hole . Contacted the FW service manager (took multiple phone calls as system cuts you off, he was unavailable, etc) and he finally looked into the situation and confirmed that my tire was actually PLUGGED and not patched. He offered a new tire since he felt my tire needed to just be replaced with all that had been done to it. I was happy with that resolution and agreed and also asked for a couple free oil changes since it was negligence and was scary what could have happened. Made a comment in an email (so I have proof) that a new tire and a couple oil changes are much cheaper than what a lawsuit would have cost if my tire did explode and we were seriously injured or killed. He then wouldn't return my calls or emails so I went in to talk with him and he told me he can't talk to me now that I threatened a lawsuit. I told him I never threatened a lawsuit, I was just stating why adding a couple oil changes to the tire replacement was justified as things could have gone south quickly if we crashed from the tire being PLUGGED. He told me his area manager told him to tell me that my lawyers should contact their lawyers. I told him I don't have any lawyers and was just stating that this was a serious safety issue and should never have happened. He didn't give a xxxx and basically told me they were done with me. I left a message for the area manager to call me back to discuss this issue and he never did. I am disgusted and appalled at the lack of customer service when they are the ones who PLUGGED my tire in the first place and they should have bent over backwards to rectify their mistake because if my tire exploded and resulted in a crash, they would have had a lot more problems than what the current situation was. Now, they aren't doing anything for me and aren't responding to me. They made a huge mistake and aren't making any effort to right their wrong based on falsely stating I was getting a lawyer involved. Do not, Do not, I repeat, Do not go to FW Hiley Hyundai service department as their management lacks quality, integrity, accountability, ethics, leadership, compassion, and honest communication. More

Unable to reach the service manager. Phone rang for 10 minutes. Another time I left a voice mail which was not returned. Ongoing issue that was not fixed on the first visit and now another over 2 week wai minutes. Another time I left a voice mail which was not returned. Ongoing issue that was not fixed on the first visit and now another over 2 week wait to get service. If it wasn't under warranty I would never go to this dealership. More

This is the third time in less than three years that my Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time Sonata Hybrid has been in for the same problem(less than 10,000 miles), and the last two times it has been in the shop for more than a week each time with no communication at all. They will not answer the phone or messages.each occurrence I have had to spend time chasing down managers just to get someone to contact me. I am currently waiting on the general manager to contact me. This is the very last time I am fooled by their smooth talk. More

Rude Customer Service! I brought my car in for an Airbag light being on. I tried to explain that my car is under the extended warranty and that I would have to pay $140 upfr I brought my car in for an Airbag light being on. I tried to explain that my car is under the extended warranty and that I would have to pay $140 upfront. Which I didn't have to when the issue is covered. I asked them if they would unplug my battery to see if the light would go off, they told me to do it myself. Very rude and very unprofessional! BTW, I took my car to a dealer closer to my house and EVERYTHING was covered under the warranty like I tried to tell the service guys. More

Worst customer service experience I have had in a long time. First of all. The other reviews can't be correct. Hiley just bought this dealership in April 2018 so any reviews prior to then are bogus! Worst custo First of all. The other reviews can't be correct. Hiley just bought this dealership in April 2018 so any reviews prior to then are bogus! Worst customer service experience I have had in a long time. They told me my Azera was due for the 15,000 mile service. It was over $200 which seemed like a lot so I checked my manual and discovered the 4 wheel alignment they performed was not recommended. Also they had me on the severe service schedule and they put the wrong weight oil in the car. I wrote them the next day but it took several weeks and several emails for me to get a call (I asked for an email). I was told Texas was a "severe service state" because temps got above 80 degrees and/or lower than 40 degrees. They also told me a four wheel alignment was needed every year or 15,000 miles and told me the oil weight was fine even though the receipt says it is wrong. So I contacted Hyundai Motor America and inquired about what I was told. Hyundai responded quickly on a holiday weekend no less and told me the car should not need a 4 wheel alignment unless there was uneven tire wear or the steering wheel was pulling one way or the other. They also sent me the requirements for using the severe service schedule which was not what I was told. I wrote two more emails, one to the dealership and one directly to John Harrelson, who had called me, telling them of my communication with Hyundai. Still no response. I am on my 8th Hyundai and I bought my Azera from Hiley in Burleson. I was happy Hiley moved so close to where I live but I don't think they care, they just want me to go away. More

Top noych I have a 2012 Hyundai Genesis. This car is been incredible and never needed anything but minor routine service. Dealership I purchased it from was t I have a 2012 Hyundai Genesis. This car is been incredible and never needed anything but minor routine service. Dealership I purchased it from was taken over by auto nation and went straight to xxxx Decided to give Jerry's Hyundai in Hudson Oaks a chance They refused to honor extended factory service contract without enormous fees. So I drove to Fort Worth and went to Frank kent Hyundai. Was promptly greeted by service manager John Explain situation and was told of course they would honor any factory service contract Left the car in a few hours received a call from him regarding what they had found it what they recommended Being a novice mechanic I knew he was being straightforward with me How refreshing after the lies from Jerry's Hyundai. The car was promptly repaired I payed the $100 fee as stated in the contract for over $5000 worth of repairs. Car was ready when it was supposed to be. Vacuumed washed looked wonderful and performed perfectly Hats off to John and his staff of professionals. They have earned my admiration and business More

Only an apology Just got my vehicle service. Was charged over $80.00 more then what they written down from my last visit. And the manager only said"I apologize. " Gue Just got my vehicle service. Was charged over $80.00 more then what they written down from my last visit. And the manager only said"I apologize. " Guess they really don't care about satisfying their customers. Their written word doesn't mean anything. Just their way to get you to go back, then they charge you more. More

Awesome had a recall and got it handled and had an ignition malfunction which they repaired for a discounted cost. I'll be back for sure. Rick Morgan was my had a recall and got it handled and had an ignition malfunction which they repaired for a discounted cost. I'll be back for sure. Rick Morgan was my advisor they had it handled by the time I got off work! Thanks!!! More

HORRIBLE SERVICE CENTER!!! I went to Frank Kent to help my 65 year old mother buy a car. 5 months later it breaks down. My mother called Frank Kent numerous times with no call b I went to Frank Kent to help my 65 year old mother buy a car. 5 months later it breaks down. My mother called Frank Kent numerous times with no call back. She was naïve enough to buy the extended warranty. However, when she mentioned the warranty, no one in service seemed to care. They told her she had to tow the car to Frank Kent at her expense. They also did not have the common courtesy to give her a loaner. I had to rent my mother a car out of my pocket. This dealership has a horrible service staff. I spoke to a manager and he advised he would call my mother back. He never called her and will not answer his direct line. DO NOT BUY FROM HERE. They do not put the customer first. More