Hilltop Nissan

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Hilltop Nissan:
After a long drawn out process to purchase the vehicle i was plasantly supprised to see they after they told me that the financing was 0% they paperwork showed 5.9%, but the sales manager with the bad attitude and the chip on his shoulder explaind to me that the total of payments came to the same. Some how thay played numbers with the fianance papers but the total for the vehicle was exactly The same.All i can say is be-aware of this dealer. The salesman was good to work with but the sales mananger thinks he just walked off the set of the Sopranos and the owners son who is running the place is no better. I would of rathered bought a car from a used car place that has a mananger who's nickname is snake and has more gold than Mr.T. I think what really made me take the time to write the review was how rude and unprofessional the Owners Son was. Nissan and Hilltop Nissan will never get any of my business again. This is my first and last Nissan. Unfortunatly for them i purchase 1-2 new vehicles every year. They lost what could of been a good customer. Hopefully someone from Nissan will see this review.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hilltop Nissan:
I WENT TO LEASE A NISSAN, I HAVE POOR CREDIT AND ACCORDING TO THEIR AD ALL PROBLEMS CAN BE RESOLVED AND I WOULD GET A CAR. MY SALESMAN, MACK WAS LAUGHING AT ME WHEN I SAID I WANTED TO LEASE A 2008 CAR, WITH A CO-SIGNER.MY FRIEND WAS WITH ME TO CO-SIGN.
AFTER AN HOUR OR SO. I WAS TOLD I COULDN'T GET A USED CAR OR LEASE A CAR BBBBUUUUTTTTT I COULD BBBBUUUYYY A NEW CAR WITH A CO-SIGNER. IT WAS LIKE THE OLD SHELL GAME, THE PAPER WORK SAID MY FRIEND WAS A CO-OWNER--WE BOTH SAID NNOOOO. WE KEPT CALLING THEM ON THEIR ACTIONS, SO I THOUGHT IT WAS ALL RESOLVED ONLY IF I COULD BRING $2300.00 IN THE NEXT DAY. WELL PROBLEMS AROSE AND I COULD ONLY GET $700.00. I CALLED DEAN SAID NO PROBLEM. THAT'S WHEN DEAN AND THE MANAGER WERE TALKING TO US AS IF WE WERE THE PROBLEM AND THEY WERE GETTING TESTY. I FELT SICK TO MY STOMACH. THE SALESMAN, KEPT SAYING HE NEEDED TO GET THE CAR OFF THE FLOOR, HE'D GET $25.00 EXTRA FOR DOING. I DID GET A REBATE AND $1000.00 FOR MY OLD CAR.
THE BIG SURPRISE WAS LATER IN THE NEXT WEEK, THE PAYMENT BOOK WENT TO MY FRIEND, MY CO-SIGNER NOT ME. SHE HAS BEEN GETTING BAD CREDIT NOTICES FROM CONSUMER REPORTING AGENCIES. THEY ARE NOTICES OF ADVERSE ACTION TAKEN AND STATEMENT OF CREDIT DENIAL, TERMINATION, OR CHANGE. ACTION TAKEN: REFUSAL TO GRANT LOAN.
DO NOT GO TO HILLTOP!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hilltop Nissan:
When I went there this Saturday and found no other customers there an hour before closing, I should have known something was wrong with this dealership. I had just come from an Infiniti dealership where I received expert attentive service from a salesman. Even though I had no plan to buy a car on the spot, the Infiniti salesman recognized my value as a potential customer in the near future. At Hilltop Nissan I expressed interest in seeing a Z and was immediately brought to one on the lot and asked if I was ready to buy it. Upon indicating that it was a big decision and took more than just looking at to buy the young salesman lost interest immediately. I am a very mild mannered person and we became involved in an argument where he expressed that he has never thought about future potential customers and always knows exactly what he wants when he comes to buy a product. He thought it was ridiculous that I was asking him to explain some of the features of the car As I began to walk away, he had the audacity to request his card back. This is not the place you want to go to buy a car. Buying a car is not a one day experience, it is a multi-year relationship. Why do business with a place that is so short sighted?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Hilltop Nissan:
Me and my family were disappointed with this dealer for more then one time. My first bad experience with them which I should of known only was trouble is when I signed my contract for leasing an Altima. When I went to pick it up I saw on the signed contract that my payment amount was about $30 a month higher then for what I had signed and agreed on, they had scribbled out the origianal one and wrote this new price in. What happened was they showed me a car and we agreed on it and the price and they wrote it up not realizing that they had sold me a car that was a little better then what they thought so they just assumed that when I picked it up that I would be ok with this new price. Well obviously I wasn't. The best part is that they didn't even tell me that they did this, they were just hoping that I wouldn't realize it. And when I did approach them on it they were like - Oh yeah I forgot to tell you. I couldn't believe that they tried to do this to me especially because the owner knew my father quite well.
Their services takes much longer then they say it will, they have no loner cars for you. The 2 times I had my car serviced was a nightmare.
So me being nice and giving them a second chance I went back after my 3 year lease to get a murano, thinking that I leased from them before they would be good to me. Wrong. They tried to lease me a car for a riducoulous amount of money so I left. I went down the street to another Nissan dealer and got the same car for almost $80 less a month. So when I called them to tell them I wasn't getting the car from them and that I got it much less all of a sudden that price was ok. I couldn't believe that they would drop the price that much which meant that they were trying to rip me off an extreme amount. Shame on them. I will never go to them again.
My parents also had a bad experience with them as well. My parents purchased a car from them. When my mother went to pick it up the sales man (not her origianal one) tried to sell her an extended warrenty. When she said no I already discussed this with my other salesman he wouldn't stop. Over and over again my mothe said that she didn't want it and over and over this man kept pushing. Finally my mother called my father not knowing what to do since this salesman wouldn't give her the new keys and kept pushing on this extended warrenty, my father told him no a numerous amount of times until my father demanded to speak to the manager. Finally after arguing with the manager my mother got her keys and left. The managers excuse was that he was just looking out for you and doing his job. Looking out - the salesman was getting my mother nervous, my father upset I don't call that looking out. How many times can a person say no. So to me their customer service stinks!!! I will never go to that car dealer again, nor will my parents, or anyone in our family.

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