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Hilton Head BMW

1230 Fording Island Rd, Bluffton, South Carolina 29910
Sales: (843) 815-1501

Makes: BMW|Service Center
 
Excellent
98% Recommend

Overall Rating 4.9

65 Lifetime Reviews

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Hilton Head BMW
65 Lifetime Reviews
Hilton Head BMW Info
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65 Dealership Reviews
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Reason For Visit
Sales (New)

"Highly recommeded dealership"

We dealt with Stephanie Sullivan and ended up purchasing a new X-5. She was excellent to work with and made the whole experience pleasant. She answered all our questions and spent the time it took to order all the things we wanted on the vehicle. Ordering a vehicle is a whole lot more complicated that just buying off the lot and Stephanie guided us through the process extremely professionally. Our experience with several of the other folks at the dealership was just as satisfying and made us true BMW converts.

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Stephanie Sullivan


Reason For Visit
Sales (New)

"A fabulous experience!"

We leased a 2014 BMW 528 xi from Hilton Head BMW in March 2014. Due to a family illness we had to return home to upstate New York just as the vehicle was ready to deliver. Charlie Knight, Bill Riley and Steve Molthope went out of their way to make arrangements to have the car delivered to us in New York. The friendliness, and genuine concern, made a tremendous experience for us. We would recommend Hilton Head BMW to anyone interested in either buying a car, or for any follow-up service!

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Charlie Knight, Bill Riley and Steve Molthope

Hilton Head BMW responded to this review

March 31, 2014

Thank you for sharing your experience! I am really pleased to hear Charlie, Bill, and Steve did everything to make sure they could accommodate you and the delivery of your car. I hope all is well and that you are enjoying your new car. If there is anything else I can do to further your satisfaction, please let me know. Michael Coleman, General Manager



Reason For Visit
Sales (New)

"Tim Lawrence was exceptional in helping my mother and I..."

Tim Lawrence was exceptional in helping my mother and I find the right car for her. Not only did he help her determine the best choice of vehicles to suit her needs with all the features she wanted, he delivered it to her and programmed it for her. He truly gave her "kid glove" service. The purchase couldn't have been easier or more pleasant because of Tim's care and attention.

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Tim Lawrence

Hilton Head BMW responded to this review

March 27, 2014

Thank you for sharing your experience. I am pleased to hear you and your mother had a great car buying experience with Tim. I hope she is enjoying her car! If there is anything else I can do to further your satisfaction, please let me know. Michael Coleman, General Manager



Reason For Visit
Sales (Used)

"My wife and I recently purchased a BMW at Hilton Head..."

My wife and I recently purchased a BMW at Hilton Head BMW. We were assisted in the purchase by Stephanie Sullivan, who went out of her way to make our buying experience a pleasant and satisfying one. In short, we could not be happier with the attitude and professionalism that Stephanie displayed. BMW Hilton Head was easy to deal with, reasonable in establishing a fair value for my trade-in, and committed to making the purchasing experience as smooth and professional as possible. My wife and I came away with an extremely positive feeling about both the dealership and our salesperson. I have purchased quite a few vehicles over the years. This buying experience was, without a doubt, the easiest and most pleasant of all. I would highly recommend Hilton Head BMW, and I would ask for Stephanie Sullivan! George R. Bafundo Hilton Head Island, SC

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Employees dealt with

Stephanie Sullivan


Reason For Visit
Sales (New)

"These guys nailed it! Their personal service is backed..."

These guys nailed it! Their personal service is backed by an approachable, knowledgeable, and attentive sales team. Michael Coleman and Brian Shirley went above and beyond to be sure I was pleased with my vehicle purchase. Their concern with my frustration set in motion an immediate response and ideal solution – making this the most comfortable shopping experience in all my car-buying years.

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Brian Shirley, Michael Coleman


Reason For Visit
Sales (Used)

"Tim and the whole staff at Hilton Head BMW are amazing, ..."

Tim and the whole staff at Hilton Head BMW are amazing, Tim walked me through the purchase process and made it very easy for us to get our first BMW. Our experience was so awesome I bought another one 3 days later. When I get the vehicle serviced everyone at the dealership have taken the time to know me and my wife by name. Tim even offered to order a new seat cover when he noticed we needed one when we took the car in to get the car washed. Service like this from the sale to life BMW ownership cannot be surpassed. I will always by my car from Hilton Head BMW

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Employees dealt with

Tim Lawarence


Reason For Visit
Sales (Used)

"From the moment I walked into the dealership, I was..."

From the moment I walked into the dealership, I was greeted by the friendliest sales staff I have ever encountered. I did not think that I would make a decision that day but after about an hour with my Client Advisor, I decided to buy the car at this dealership even though I had visited another dealership the night before. Since my husband was working and could not accompany me on this visit, they let me take the car to my husband's job so that he could see it. This dealership is amazing!

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Vertus Herron


Reason For Visit
Sales (New)

"This was the second time that I visited Hilton Head BMW,..."

This was the second time that I visited Hilton Head BMW, 1 1/2 years in between visits. Warren Massey showed me the 750LI during my first visit at which time I had a test drive and a complete demonstration. Up to this point I have been driving Lexus LS's for the last 20 years. I looked at the 2013 Lexus and the next day visited HH BMW for the second time, again visiting with Warren Massey. I purchased 2013 750LI. It's a great automobile and I'm happy with all aspects of my purchase. Best Regards, Richard Moore (Purchase 2/28/13)

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Employees dealt with

Warren Massey


Reason For Visit
Sales (Used)

"Hilton Head BMW was by far one of the best dealerships I..."

Hilton Head BMW was by far one of the best dealerships I have every worked with. I have bought a number of high end cars over the years and have traveled all over the country to find the right car for the right deal. I contacted Hilton Head BMW in regards to a car I wanted, which only 9 were for sale throughout the entire country, and spoke with Tim Lawrence. Tim was a great representative of BMW. I don’t want to call him a salesman since he never tried to sell me the car. Instead he was very quick and attentive with every question I asked via phone, email, and text. I was basically buying this car sight unseen from sever hundred miles away. Tim provided all the information I requested and then some. When I arrived at BMW the morning of my purchase I was greeted with a smile and a hand shake as if we had known each other for years. The car was in the process of being detailed and Tim walked me through the maintenance shop and back into the detail shop. As I walked through both shops I was greeted with smiles and handshakes from other employees, none of which knew who I was or what I was there for but were all very professional towards me. As we finished up the details and paperwork other employees including the GM had stopped to speak with me and to make sure I didn’t need anything and congratulate me on my purchase. Needless to say this dealership was amazing. These guys do it all and make the whole process seamless. I will definitely send business their way and will also be back when the time comes.

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Employees dealt with

Tim Lawrence


Reason For Visit
Service

"Dan Ward believes in the mantra " the customer must..."

Dan Ward believes in the mantra " the customer must be satisfied" regardless of the subject matter. As a servicer adviser, he became the intermediary between the service and parts managers regarding the repair of my 2000 740il. Based on his prior BMW technical experience, he was able to communicate to me what mechanical and electrical issues had to be addressed before beginning any work. He presented to me the estimated cost of the repairs after speaking with the automotive technicians, Ken the shop foreman and Jason Burns who did an excellent job. Dan Ward demonstrated his professionalism by keeping me informed every time a major issue arose. Lastly, Dan provided me with a loaner car until all the repairs on my automobile were complete which took over one week. The entire team at Hilton Head BMW deserves a five star rating; Dan the service advisor, Ken and Jason the technicians, Donald the parts manager, and last but not least the ever present service manager, Greg. Thanks again gentlemen for all your help. Cordially yours, Michael D'Arcangelo

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Dan Ward
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