Dan Ward believes in the mantra " the customer must be satisfied" regardless of the subject matter. As a servicer adviser, he became the intermediary between the service and parts managers regarding the repair of my 2000 740il. Based on his prior BMW technical experience, he was able to communicate to me what mechanical and electrical issues had to be addressed before beginning any work. He presented to me the estimated cost of the repairs after speaking with the automotive technicians, Ken the shop foreman and Jason Burns who did an excellent job. Dan Ward demonstrated his professionalism by keeping me informed every time a major issue arose. Lastly, Dan provided me with a loaner car until all the repairs on my automobile were complete which took over one week. The entire team at Hilton Head BMW deserves a five star rating; Dan the service advisor, Ken and Jason the technicians, Donald the parts manager, and last but not least the ever present service manager, Greg. Thanks again gentlemen for all your help. Cordially yours, Michael D'Arcangelo
Did you find this review helpful?