My dealings with the salesman were tolerable. The car was a bit overpriced, but it had the options I wanted, I knew the history, and it is warranted until June 2022. Additionally, they gave me more for my trade-in than I expected. That said, the financing part of the organization could use some work. I was at the shop for over 4 hours buying this car. The test drive time was minimal, the trade in offer was accepted on first presentation, and I was willing to pay what was asked. There was no lien on the trade in, so all I needed to do was sign the title. This was over in about an hour. Now for what was apparently the financing part. Our credit scores were over 800, so obtaining credit wasn't a problem. But it looked like the finance person went to lunch as soon as the loan data was passed to your the section. He was then gone for at least one hour while we sat there. When the finance person returned, he immediately began to push some manner of "insurance" for an additional $6k. We declined and he went back to his officer. He returned several minutes later and stated he could lower the price of the "insurance" to $4k. Again we declined, but I wonder what happened in the several minutes he was gone to cause the price to drop by 1/3. At that point he left again, soon to return and offer us the "opportunity" to purchase what he referred to as "essential" insurance. We declined again. He returned to his office, and we were soon invited in to actually sign the finance papers. Before the actual signing, and as a last resort, he offered to have some auto insurance agents call us, stating they were very nice and I should talk to them. He had a piece of paper in his hand that must have described their function. I declined, and at that point, he wadded up the paper and threw it on the ground. We then signed all the requisite financing papers, but it was apparent that the finance person's professional manner had disappeared. High pressure and petulance have no place in a high end car dealership, or anywhere else. The car that was traded in, a Mazda, was purchased in 45 minutes from the time I walked in until the time I left with the car. And that was exactly the same type of deal, no negotiation and a clean title, with financing through Mazda. The pushing of this “insurance” was more in line with buying a car at a ”buy here, pay here” shop, not a higher end franchised dealership.