Hinshaw's Honda

I looked at several different small Crossover AWD vehicles and visited numerous dealerships. Hinshaw's Honda and the proven Honda CRV stuck out from the beginning. James and Charlie at Hinshaw's t vehicles and visited numerous dealerships. Hinshaw's Honda and the proven Honda CRV stuck out from the beginning. James and Charlie at Hinshaw's treated me with respect and didn't inudate me with calls and emails like all of the other dealers. When it came time to make the deal, they listened to my needs, and we quickly came to an agreement. All of the other dealers treated me like I didn't know basic math. I did alot of research on the vehicle and price and knew what would work. I have purchased several new cars from different dealers in the past and thus far my experience at Hinshaw's has been the best. I would highly reccomend Hinshaw's Honda. More

I bought a used dodge Ram on 12/22/12. The sales guy said the service department goes through all the vehicles and makes sure they are serviced and ready to go. xx!!! I just took my truck into Les scwab for the service department goes through all the vehicles and makes sure they are serviced and ready to go. xx!!! I just took my truck into Les scwab for a front and squeak and they tld me I need new struts and bushings. I went back to Hinshaw's and they said you bought it AS IS. That's CRAP. I have'nt even had the vehicle two weeks. They sold me a truck with bad struts and bushings. Very disapointed with this dealership. I would never buy from them again. Terible people!!!!!! Go to a diffrent dealership !!!!!! The struts have been bad for a long time..... More

On 7/20/2012, I purchased a Civic EX-L. Because of how a sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, h sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, human dignity, sensitivity, and customer service Jessie displayed. In the end, I was an unsatisfied customer. In this case, the sale of the vehicle trumped customer service in a way that I have never experienced before. We had to make a quick decision because I was leaving for a 5 day business trip the next day, my wife didn't have a car, was 26 weeks pregnant, and we had just moved to the area 2 weeks prior from Ohio. In addition, we didn't have furniture due to major issue with United Van lines. We had been sleeping on an air mattress for close to 2 weeks. The delivery of my car was also delayed by 2 weeks. We had no transportation, no furniture, a weeks' worth of clothes, and my wife was pregnant. As you can imagine, we were in a highly stressful situation for a family who just moved across the country with no friends or family in the area. And to top it all off, I had to leave the next morning for a 5 day business trip, and my wife needed transportation. We settled on the EX-L without navigation even though it wasn't exactly what we wanted. My wife needed navigation as we had just moved to the area. We were not keen on using a Garmin, as they are less convenient and in many ways can be a catalyst to car burglary and break-ins. The dealership was closing for the evening, and I signed paperwork for the car but didn't take delivery of the vehicle. The vehicle had to be brought in from another dealership. The next morning, Renton Honda called us back and notified us that they in fact could meet our pricing needs for the EX-L with navigation for $25,500 out the door. My wife and I were very excited because having navigation in the dash of the car was extremely important to my wife. We came from a city where car break- ins were quite common, and we also knew that civics were commonly targeted for theft. After getting the call from Renton Honda, I called Hinshaw Honda back to see if something could be done. I informed the Sales Manager Jessie at Hinshaw of our incredibly difficult move and situation. manufacturer. I wanted to stay with Honda. Jessie informed me that it didn't I explained to Jessie that another Honda dealership was able to meet our needs and asked if he could work something out to match it. Otherwise, I wanted to get the car we wanted at the price we wanted from Honda, regardless of the dealership. He instructed me to come in and speak with him about it. I immediately drove to the dealership. Jessie was not very sympathetic or flexible over the phone. After meeting with Jessie, I explained my family's situation & struggle moving to Seattle and my timeline. Jessie provided absolutely no sympathy or care for my situation and told me that all he could do is find another vehicle and charge me the difference. He said that if he matched Renton's price he would be losing money. Jessie didn't want to lose money. I asked Jessie why something between the Honda dealerships couldn't be done? I wasn't trying to take my business to another matter that Renton was a Honda dealership. Jessie informed me that each dealership is different and in no way shape or form the same. I didn't quite understand how this could be. Jessie told me that the car I had signed paperwork for the night before should be good enough and that it was a good deal. Jessie informed me that I should be happy with the car and that Hinshaw had done "nothing wrong. Jessie didn't want to lose money. I told him that I felt like he was putting the sale of the car ahead of our unique customer needs and ahead of customer service. He had the ability to make the situation right, but he chose not to. I have never had a sales person display such a complete disregard for a customer especially given our unique circumstances. It's amazing to me that this could happen between two Honda dealerships. I wasn't trying to take my business to a competitor. My request for help was made within the Honda brand of dealerships, the Honda family of dealerships. What I have learned is that if Honda cares about customer service, not all of its dealerships are adhering to the standard set by the Corporate Honda brand. I will end with an excerpt directly from the Honda corporate website "Our products are available the world over and we take seriously the responsibility to not just meet, but to exceed the expectations of our customers and ourselves. To do this requires bright minds, close teamwork and a commitment to fulfill our dreams. Does this sound like you?' Perhaps the sales management staff should begin asking themselves those same questions More

This dealership has a problem dealing with anything. From scrathing the paint to locks that did not work properly. I went to differant dealership after so many issuses with them. And found out that child doo scrathing the paint to locks that did not work properly. I went to differant dealership after so many issuses with them. And found out that child door lock was "fixed" with out and declaraction to this. Door locked open. Now they refuse to pay for repairs and stated we bought it used and they would never do that. (paper work said it was new w/ 47mile on it)We have bough 2 hondas new and will never buy another one. oh by the way the custumer srevice number for Honda will not help you either b they are a independent. More

From start to finish my experience with Devin Howell at Hinshaw's Honda was not great, it was EXCELLENT! From first contact- to signing on the bottom line- my experience was as good as you could possibly h Hinshaw's Honda was not great, it was EXCELLENT! From first contact- to signing on the bottom line- my experience was as good as you could possibly hope for! No hassles no pressure just great customer service! Knowlegable, professional and hospitible too! I love my new (well, new to me) Honda! Notice all of the exclamation marks in my comments? Well, that's because I am truely impressed by both Devin and Kevin at Hinshaws...thanx!!! More

Honda looking for a car. I'm currently a graduate student with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with Sean at Hinshaw's, and he did a great job finding me a car that fit my specifications. Kyle, the business manager, worked hard to secure funding for my purchase. They made the effort that no other dealership I was visited was willing to make, and I really appreciated it. I would highly recommend visiting Hinshaw's Honda if you're looking to purchase a new or used car. I will definitely visit them again for my next car. More

Jim, the GM of Hinshaw's in Auburn is a pompous xxx with no morals or ethics whatsoever. He's a man (and I use that term loosely) who obviously tries to wield his illegitimate power over others (especially no morals or ethics whatsoever. He's a man (and I use that term loosely) who obviously tries to wield his illegitimate power over others (especially women) in an attempt to boost is overinflated ego. Unfortunately for Jim, anyone with an IQ over 50 can see right through him. I feel sorry for any person that may unknowingly be forced to deal with him. Because of Jim, I will continue to post as many reviews as possible to forewarn anyone considering buying a vehicle at their location. This is a pity as the Salesman (Dex) and Finance contact (Kyle) were incredibly helpful. More

On Aug 12, 2011, my Wife and I went car shopping. My wife had her mind set on a “Honda Pilot”, and I wanted a “Toyota Highlander” so we started at Hinshaw’s Honda in Auburn, WA. All of the sales person wife had her mind set on a “Honda Pilot”, and I wanted a “Toyota Highlander” so we started at Hinshaw’s Honda in Auburn, WA. All of the sales personnel were busy with customers. The sales manager came and started talking with us, and in a short time we had the “Honda Pilot” that my wife wanted. We got a better deal than I had expected to get with the manager throwing in a few extras and also giving us a nice down-payment using the equity in a leased “Toyota Rav-4 which I was ready to return to the Toyota dealer in two weeks. We were very pleased with the professionalism shown by the sales and finance managers. We highly recommend Hinshaw’s Honda to anyone that wants to get the best deal for their hard earned money. Les & Lory More

I bought a Honda Civic 2010 in 2009 from Hinshaw's Honda of Auburn assuming it was NEW. It had only 9 miles on it when I had purchased it. A couple days ago I went to another dealership to trade in my Hon of Auburn assuming it was NEW. It had only 9 miles on it when I had purchased it. A couple days ago I went to another dealership to trade in my Honda Civic, during the transaction of the trade you are asked a series of questions regarding your car, like "Were you ever in an accident." Well of course I answered "No" to that question, because from my understanding from when I purchased the car was that I was buying a NEW car straight from the lot with only 9 miles. Well the dealership that I was doing the trade with did a CarFax on my VIN number on my Civic and found that my car was in an accident 7 days before I bought it!!! I was in soooo much shock! They have no code of ethics. They sold me that car knowing that it had been in an accident and did not bother to tell me about it. Moral of the story, it's a good idea to check CarFax on a USED and NEW cars because even a NEW car could have a bad car history on it. The thing that sucks THE MOST about this, is that the value of my car went waaay down because of the accident. I'm still in shock and would like everyone to know of their dishonesty. More

I've been going to Hinshaw's Honda for over 20 years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for an oil change, and they did a great job (as always). Their quality customer service keeps me coming back. I'm treated great every time I visit. More