Hoblit Motors Ford

In July 2021 I bought a 2015 F150 4x4 at Hoblit Motors in Colusa CA. Before I left the lot I happened to check the air filter. It was packed with dirt and weeds and seeds. They did not have any in stock (for Colusa CA. Before I left the lot I happened to check the air filter. It was packed with dirt and weeds and seeds. They did not have any in stock (for one of the most numerous Ford trucks made) so I knocked the dirt and weeds off and put it back in. They said they would send me one - and they did - after about a month. I drove the truck for a week and found that it rode very rough on anything except the smoothest roads. They couldn’t tell me why. I also found that this truck easily lost traction and skidded sideways often - even on dry surfaces when accelerating or braking moderately. Two months and 2000 miles later the Check Engine light came on and I took it in to have it checked. The mechanic told me the problem was that the spark plugs had never been changed in over 140,000 miles and were simply burned away at the tips. After paying over $300 for finding the spark plug problem and having them replaced I happened to be near a tire dealership and went in and had them check the wheels and suspension. They told me the tires were 10 ply which is usually found on heavier rough service trucks and off road vehicles and that they did not flex as much as normal 4 ply mud and snow tires and so would give a rough and jittery ride. A set of good quality replacements will cost me over $1200. I would suggest that Hoblit is not the place to buy a car or have your vehicle serviced. More

They sold the car I was buying! Wanted a new Jeep. Found one on the internet at Hoblit Motors. Went to Woodland on a Sunday. Tolerated the pressure and told them I liked it. They Wanted a new Jeep. Found one on the internet at Hoblit Motors. Went to Woodland on a Sunday. Tolerated the pressure and told them I liked it. They wanted me to buy right then. Told them I wanted to talk to my bank. Monday talked to bank and insurance company. All was a go. Told Hoblit. They wanted me to come in after work. They close at 7:00 and I come from 60 miles away. Told them I will be in Friday & to consider it sold. They said they'd call Thursday to confirm. They did not call Thursday. I emailed then to confirm all was well. They emailed back it was, and then shortly after to say instead they sold it. Wait, what? xxx? Yup, even though I told them I wanted it and to consider it sold, and that I was coming to get it, they sold it to someone else and then tried to bait-and-switch me into a different one with more miles and without the options I wanted. Does this make them the worst people ever? Probably not, but it means they do not care about their customers at all. They want your money right then, period. Their behavior was consistent with what I have read on other review websites. I suggest everyone consider this if you contemplate doing business with them. More

9 weeks of zero communication I went in December 13th to look at a car they had for sale. I got there and found out it was not able to be driven because it was traded in with non I went in December 13th to look at a car they had for sale. I got there and found out it was not able to be driven because it was traded in with non smog compliant aftermarket parts, it had to be returned to stock and they had already started work. They said I could only reserve the car by signing that day. But I couldnt test drive it, hmmmmmm? Car was very low mileage Hoblit Certified Pre Owned and nearly new so I went ahead with the purchase. I gave them the title to my trade in and they let me keep my trade in because the new car I purchased was not ready to take home. They made me sign a contract stating i would not drive my trade in over 300 miles. I had no problem with that because my new car was supposed to me ready in 1-2 weeks. Fast forward 2 weeks later and i had not heard a single word from the dealership? After that I exchanged several texts and calls with numerous sales reps and never got any clear answers other than my new car needed more "parts". Finally on the 30th of December i got a callback from the service dept manager. He said it would be another 2-4 days for additional parts to come in plus install time. I was happy to get an update after nearly three weeks of being in the dark. Meanwhile he tells me that the aftermarket stereo headunit must be removed because the previous owner wanted it back. I told him that was not part of the deal and that the sales rep actually used it as a selling feature, not to mention it was featured in the sales photos on their website and craigslist! I'm also trying to stay under my 300 mile contract for my trade in, which they did say not to worry about because they were taking longer than expected with my new car. Ok fine, but i was still nervous about going over 300 miles on just a verbal agreement with the service manager considering the inconsistencies I had dealt with already. So the 2-4 days plus install time turns into another 10 day waiting period with zero communication. Finally on January 10th i get a text saying my new car is ready to pickup! I go down after work and re sign all the expired contracts due to the long wait pay my cash down and they hand me a single set of keys??? They say oh sorry by the way we only have 1 key FOB for the car the previous owner still has the 2nd one but we will get it back for you! I also find out the aftermarket stereo headunit was removed from the dash and tossed in a box in the trunk. So I jump in my new car and head down to a business meeting in the bay area that evening. On the way down the car completely shuts down as im driving down the 580 at 65 mph!! I wrestled it through freeway traffic trying not to kill myself and finally landed on the shoulder of the freeway! Im an engineer and know my way around cars very well so i climbed out of the car on the 580 and popped the hood just to have a look for anything obvious before I called AAA. Low and behold the wonderful Hoblit mechanics had forgotten to fully re attach the upper engine block ground strap. Luckily the bolt had fallen into the plastic skid plate and i was able to retrieve it and re install the ground strap. Problem solved back on the road. I noticed the lack of power as I drove it, so that weekend I inspected and found out they used a homemade vacuum line between the wastegate actuator and turbo housing. This homemade line was missing the brass restriction pill that is necessary for the turbo to build boost and the car to run efficiently (they told me i had waited so long to pick up my car because they ordered OEM factory original parts?? Hmmmmmm?). The next weekend I go to have the stereo headunit they pulled out re-installed only to find out half of the wiring harness is missing, the remote is missing and the stereo headunit is not functioning correctly. Well its been 5 weeks since I finally picked up my new car and I still dont have that 2nd key FOB. I have called twice and got the run around both times, and two very strange stories that i wont post for the sake of the dealer. I was patient professional and courteous through this whole ordeal and I am not happy with the level of service I received from Hoblit. The communication between hoblit's various departments was non existent and I always had to call to find out what the status was, no one ever called me like they promised, I always had to call and track down answers, except for the one call I received on december 30th from the service manager. I would like the 2nd key FOB you promised to me 5 weeks is not an acceptable amount of time to wait. I want my dealings with Hoblit to be over and in the past. More

The BEST car buying experience we ever had period. What a staff! They treated us like family. We highly recomend them to all looking for that old time customer service and genuine honesty ( very rare thes staff! They treated us like family. We highly recomend them to all looking for that old time customer service and genuine honesty ( very rare these days). Thanks Jason, K, and Bev (and Dick for the tour and showing us his cool car colection....WOW). Also Bobby for the drive home. More