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Hoffman Audi of New London

New London, CT

4.8
491 Reviews

490 Broad St

New London, CT

06320

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Showing 491 reviews

May 18, 2016

25,000 miles As always the service team was courteous, supportive and personable. Great experience and would recommend this center/dealership to all. Also, great More

by DAW062960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
May 26, 2016 -

Hoffman Audi of New London responded

Hi DAW062960, We truly appreciate you sharing your 5-star experience. Our Audi team is always happy to ensure your vehicle is running beautifully. Thank you for choosing Hoffman Audi of New London! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 17, 2016

New Audi A4 Our 2013 A4 lease ended and we looked at the 2017 A4 which wasn't available yet, and decided to order one and extend our 2013 lease by three months. T More

by W.JEFFREY.HOWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Raquel Blonshine
May 26, 2016 -

Hoffman Audi of New London responded

Hi W.JEFFREY.HOWE, Thank you for choosing Hoffman Audi of New London to pick up your new 2017 A4! We are so pleased to read that Raquel and Bob ensure your experience was comfortable and efficient. We value your feedback and appreciate you sharing your story. See you at your first scheduled maintenance! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 16, 2016

Excellent Service From the making of the appointment, to the ride to my office. Top flight, professional, courteous and on time. I highly recommend Hoffman Audi Of New More

by Phil8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Peter DeVylder
May 26, 2016 -

Hoffman Audi of New London responded

Hi Phil8, Thank you for trusting Hoffman Audi of New London and sharing your feedback on your recent experience. Your satisfaction is our top priority and we are pleased our team was worthy of a 5-star rating from you. We look forward to the opportunity to serve you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 12, 2016

It was great! We had the timing belt and bouncing replaced. They loaned us a car , that was great! Car returned within two days. That is it The end. More

by YVETTEJAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
May 17, 2016 -

Hoffman Audi of New London responded

Thank you YVETTEJAC for trusting Hoffman Audi of New London service to replace your timing belt. We are pleased your experience was great and we look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 11, 2016

15K Service Very Satisfied with my service experience at Hoffman New London. I called at the last minute and Mark was able to get me in with a loaner! More

by MARCBOKOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, Dominic Parker
May 17, 2016 -

Hoffman Audi of New London responded

Hi MARCBOKOFF, Thank you for choosing Hoffman Audi of New London. We are pleased to see you had a 5-star experience. See you again next time your vehicle requires maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 09, 2016

Excellent Service as usual Recently brought my A4 in to have the pistons and piston rings replaced. As has been the case thus far in my experience, Mark and the rest of his team More

by NTACEVEDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
May 17, 2016 -

Hoffman Audi of New London responded

Hello NTACEVEDO, Thank you for choosing Hoffman Audi of New London to replace your A4s pistons and piston rings. Mark is always happy to ensure your visit is quick and efficient. We appreciate you sharing your story and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2016

Left with everything I wanted done, done perfectly. Tires were replaced due to vibration issue and upon driving on the highway issue no longer existed. Thank you for the service it is working out nicely More

by FISHERSC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol, Dominic Parker
May 05, 2016 -

Hoffman Audi of New London responded

Hi FISHERSC, Thank you for trusting Hoffman Audi of New London to replace your tires. We are pleased to read the vibration issue is no longer a concern and everything was done perfectly. We look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2016

That was easy The Hoffman team made this the easiest car buying experience that we've ever had. Pete Devylder is incredibly knowledgeable and was very helpful thro More

by ACSTEIN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Peter DeVylder, Robert Duncan
May 05, 2016 -

Hoffman Audi of New London responded

Hi ACSTEIN, Thank you for choosing Hoffman Audi of New London to have the easiest car buying experience. Pete and our team are always happy to ensure you are well informed and comfortable during the process. We look forward to seeing you again when your Audi is in for service. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 04, 2016

Audi of New London Service Department I love the facility and the men who work at Hoffman Audi of New London. From the second the beautiful glass garage doors open you really feel like yo More

by ERINJ18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
May 05, 2016 -

Hoffman Audi of New London responded

Thank you so much ERINJ18 for trusting Hoffman Audi of New London to keep your vehicle running most efficiently. Our team is committed to providing an outstanding customer care experience as well as delivering a nicely washed vehicle back to you. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 03, 2016

Hoffman Audi Wonderful experience in all aspects! I highly recommend Hoffman Audi of New London and their staff. They are professional, knowledgeable and friendly More

by K2VIRGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter DeVylder, Robert Duncan
May 05, 2016 -

Hoffman Audi of New London responded

Hi K2VIRGO, Thank you for choosing Hoffman Audi of New London! We are thrilled to read that your experience was wonderful. Let us know anytime you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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