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Hoffman Audi of New London

New London, CT

4.8
495 Reviews

490 Broad St

New London, CT

06320

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Showing 495 reviews

June 05, 2015

Audi Service On time, friendly, waiting area conducive to working - I did not miss a beat with work - car was clean. Nicely done - looking forward to my next vi More

by JBAUER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jun 08, 2015 -

Hoffman Audi of New London responded

Hi JBAUER0, Thank you for choosing Hoffman Audi of New London for your recent service visit. We are thrilled to read you enjoyed our service lounge. We are dedicated to providing excellent and efficient services as well as delivery a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 01, 2015

Under promising and over delivering I would just say that the service department did all they could to accommodate my schedule. I had limited time to accomplish the service and they cam More

by STERRERI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Jun 03, 2015 -

Hoffman Audi of New London responded

Hello STERRERI, Thank you for choosing Hoffman Audi of New London for your service needs. We are pleased to read your feedback on working with our advisor, Dominic Parker. Our staff is committed to ensuring you have an exceptional experience and that includes a good breakfast! We appreciate you and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 01, 2015

Great job Excellent service timely repairs. Joe Thomas is an excellent manager. Thanks service dept effienct and great job. Car was repaired and customer serv More

by GARYDAVIS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Mark Steponaitis, Dominic Parker
Jun 02, 2015 -

Hoffman Audi of New London responded

Hi GARYDAVIS2, Thank you for choosing Hoffman Audi of New London for your service needs. We are thrilled to hear you had excellent service while you were visiting. Our service team is always happy to make sure your vehicle is running efficiently to get you back on the road as soon as possible.We appreciate you and look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 30, 2015

no pressure dealer, very accommodating I purchased many cars in my lifetime, everyone there was very helpful and knowledgeable.They made you feel at home, I never got that feeling at a car More

by KENNETH FELICE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Mark Preissner, Peter DeVylder
Jun 02, 2015 -

Hoffman Audi of New London responded

Hello KENNETH, Thank you for choosing Hoffman Audi of New London. We are pleased to read your feedback on working with our Audi team. Our staff is dedicated to providing an exceptional experience at every visit. We value what our customers have to say and are thrilled you felt at home at Hoffman. We look forward to seeing you again soon and the coffee will be stocked! Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 29, 2015

easy in, easy out Mark is always easy & gracious - I feel comfortable leaving my S4 in their hands. I would recommend Hoffman Audi of New London for service to any and More

by ANNETTE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jun 02, 2015 -

Hoffman Audi of New London responded

Hello ANNETTEO, Thank you for trusting Audi of New London with your service needs. Mark is always happy to ensure that your S4 is running safely and efficiently. We appreciate you and look forward to seeing you again at your next scheduled maintenance. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 28, 2015

the best experience ever excellent service ,I have been buy cars since the age of 17 .if your looking for a great car this is the place to visit More

by LADU.R.BOLDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Bob Cope
May 29, 2015 -

Hoffman Audi of New London responded

Hi LADU.R.BOLDEN, Thank you for choosing Hoffman Audi of New London. We are thrilled to hear that you experience excellent service during your visit. We value what our customers have to say and thank you for sharing your story. We trust you are enjoying your new vehicle and look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 28, 2015

Excellent experience at Hoffman in New London I have a friend who put me in contact with Joe Thompson at Hoffman in New London. Joe talked to me about the different cars I was looking at and gav More

by jlynn31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Bob Cope, Mark Steponaitis, Chris Zaino
May 29, 2015 -

Hoffman Audi of New London responded

Hello jlynn31, Thank you for choosing Hoffman Audi of New London for your recent purchase. We appreciate the feedback on working with our Audi team. Our staff is committed to ensuring you have an excellent experience at every visit. We are thrilled our sales consultant Chris was able to find the perfect car for you and your family. We trust everyone is enjoying the new vehicle. Let us know any time if you have questions or service needs. Thank you for sharing your story! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 26, 2015

routine maintenance service I called Mark and he scheduled my service. His service was outstanding!! I've dealt with Mark before and he is always courteous, pleasant, friendly, h More

by LILLIANMARCIAL/audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
May 26, 2015 -

Hoffman Audi of New London responded

Hello LILLIANMARCIAL/audi, Thank you for trusting Hoffman Audi of New London to keep your car running safely and efficiently. We appreciate your positive feedback on working with our advisor Mark. Our Audi team is committed to ensuring our customers have an excellent experience. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2015

Summer tire swap out I happened to be in town and wanted to get my winter tires changed out and they were able to squeeze me in an accommodate me seamlessly More

by JVERRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
May 26, 2015 -

Hoffman Audi of New London responded

Hi JVERRA, Thank you for choosing Hoffman Audi of New London for your service needs. We are glad to hear our Audi team could switch you over to your summer tires and get you back on the road quickly. We look forward to seeing you again for your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

May 25, 2015

Always accommodating and responsive. Very professional and accommodating. Highly responsive. I especially appreciate the attention to detail and the checking to see that I was highly sati More

by GOLDSTEINM52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
May 26, 2015 -

Hoffman Audi of New London responded

Hello GOLDSTEINM52, Thank you for choosing Hoffman Audi of New London. Our Audi team is always happy to address any questions or concerns you have with your vehicle and get you back on the road as soon as possible. We value what our customers have to say and want to thank you for sharing your story. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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