Hoffman Honda

Do not deal with Hoffman Honda especially salesman Anton Do not deal with Hoffman Honda especially salesman Anton Smith! Monday of this week I call Hoffman Honda in Simsbury, CT to inquire about the only Do not deal with Hoffman Honda especially salesman Anton Smith! Monday of this week I call Hoffman Honda in Simsbury, CT to inquire about the only Acura they had on their website. I was told, the car had a deposit on it but had not yet sold and if it fell through they would call me. This Saturday morning at 8:30am (way to early) I received a call that woke me up. It was Anton and he said the deal on the Acura fell though and I could come down at 3pm to look at the car. I am 1 ½ hours away so I told him I had to rearrange my day and would call him back to confirm. Later that morning I called him back and left a message confirming I would be there around 3pm. At 2:30pm I received a call from Anton saying he saw my call but did not bother to listen to the message. I told him I was about an hour away. I arrive at the dealer and found Anton immediately, he was in the middle of something so he said hold on a minute. After 10 minutes of just standing there being ignored by him, I asked him where on the lot I could find the car. He would not answer the question and again said just a “one minute.” After another 5 minutes of being ignored I found him again and told him explicitly I was not leaving, but was going to go outside to browse the lot and look for the car. After looking for the car for 15 minutes with no luck, I went back inside and found Anton now on the phone with another customer (he had never bothered to look for me outside). After waiting in front of his desk for another 10 minutes he got off the phone and walked right past us and serviced another customer. I politely told him we were now in a hurry and he said “32 seconds.” Five minutes later (over 45 minute after first talking to him face to face), Anton finally came over to us. I asked again to see the car and he said “oh it sold but we have this Honda over here…” I then asked him why he did not bother to call me to tell me the car had sold and he said he was “too busy”. I then asked why he didn’t tell me the car had sold when we first walked into the dealer over 45 minutes ago. The look on Anton’s face said it all, he just wanted to sell me any car. Anton then fully admitted that he knew the car was sold before we even walked into the dealership. So not only did he not bother to call me or tell me when he spoke to me at 2:30pm, but he then hung us out to dry for almost an hour in the dealership. We immediately walked out of the dealer. I seriously doubt the Acura was even available again and in my opinion he used it as bait and switch to get us down there. Cannot believe a salesman thinks my time (3+ hours) was worth nothing and would be so disrespectful. The sales manager, William Sam, did not seem to care either. Please be wary of Mr. Bowtie Anton Smith and Hoffman Honda! More

Dan Gardner is an asset to the Hoffman Auto Group's Sales Team. He made everthing happen for me the way I wanted, and when I wanted SEAMLESSLY. I look forward to the same professional treatment I got from Team. He made everthing happen for me the way I wanted, and when I wanted SEAMLESSLY. I look forward to the same professional treatment I got from Dan in Sales in the years to come for the maintenace of my new Honda Fit Sport at Hoffman. Thank you! More

When I first came to the dealership, I didn't know what kind of experience I was going to have. I had the advantage of working with TJ and can say nothing negative about him or his work ethic. He was very kind of experience I was going to have. I had the advantage of working with TJ and can say nothing negative about him or his work ethic. He was very polite, straight to the point and he made a stressful time in my life very easygoing. I have now gone back for a service and still then I received a very professional and welcoming experience. I would highly recommend not only TJ, but also Hoffman Honda to anyone I know that is interested in a new car! More

First class treatment from start to finish. I knew that if I was going to buy a new Pilot then it would be from Hoffman Honda. Dan Gardner did an excellent job at accommodating all of my needs/requests/wis if I was going to buy a new Pilot then it would be from Hoffman Honda. Dan Gardner did an excellent job at accommodating all of my needs/requests/wishes as did GM Bill Dumont. Dan demonstrated extensive knowledge about the Pilot and was always available to answer any and all questions. Additionally, both Dan and Bill exhibited a sincere interest in meeting my needs and an exceptional amount of patience [way more than anyone else probably would have] in allowing me to take my time about making my decision to buy a new Pilot Touring 4 X 4. Closing the deal with the finance department was equally as smooth as negotiating the deal; no hidden fees and no high pressure sales tactics with regard to all the miscellaneous extras {extended warranty, gap insurance etc.} I have bought and/or leased more than a handful of cars/SUV's over the years and this experience was without question the easiest, most enjoyable and least stressful of them all! Now I know why I see so many vehicles on the road with the Hoffman Auto Group tags on them. I will be referring all of my friends to the Hoffman Auto Group the next time they are in the market for a new or used vehicle. Anyone looking specifically for a Honda should see go to Hoffman Honda and ask for Dan Gardner and Bill Dumont. Thanks again guys.... you are single handedly redefining the car buying experience, especially for single females! More

This is the third vehicle I have leased/purchased from Hoffman Honda; all three times Nick Hanna has been my salesperson. Nick is very professional, friendly, and most importantly customer service orient Hoffman Honda; all three times Nick Hanna has been my salesperson. Nick is very professional, friendly, and most importantly customer service oriented. This purchase is special to me in that Nick has assisted me for quite some time to locate the exact vehicle I wanted, an S2000 (specific year, color, mileage, condition, etc.) Nick will help you in any way he possibly can; ensuring all of your questions are answered and that you leave "Happy in a Honda". My last comment: If you're going to Hoffman Honda to buy a vehicle, ask for Nick. More

This is the second vehicle we have purchased from Hoffman Honda. The quality of service was excellent in addition to the fact that we knew we were given the right price for our trade as well as our new purc Honda. The quality of service was excellent in addition to the fact that we knew we were given the right price for our trade as well as our new purchase. Dan Gardner is excellent at what he does. We would highly recommend him to friends thinking about purchasing a new car. More

Nick was the only person at four CT dealerships that was able to deliver the car we wanted in the color we wanted on a timely basis. Nick did not try to talk us into something else that we didn't want. He able to deliver the car we wanted in the color we wanted on a timely basis. Nick did not try to talk us into something else that we didn't want. He definately went the extra mile for us. Thanks Nick!! Tom and Peggy G More

Nick Hanna was one of the most and accommodating sales peipole I have been assisted by since entering Hoffman Honda. He took his time with me. I feel he went above and beyond providing me great customer peipole I have been assisted by since entering Hoffman Honda. He took his time with me. I feel he went above and beyond providing me great customer service! I will refer all of my family and friends to Nick Hanna. He made shopping for a car much more enjoyable for me. Thank you Nick for allowing such me to have a positive experience! Scherell Smith More

The customer service was amazing. I had visted with two other dealerships and they had horrible service and didnt want to give me what i wanted. I told Dan what i wanted and he gave me exactly what i was other dealerships and they had horrible service and didnt want to give me what i wanted. I told Dan what i wanted and he gave me exactly what i was looking for. Everyone in the dealership was very friendly and willing to help with anything i needed. And lastly the price was great. I got a great deal on my car and would recommend anyone to buy a car from HOFFMAN. More

Speaking with Karan Singh in regards to purchasing a new and/or used vehicle was very informative. I was there having some snow tires put on my Odyssey Van and thought that I might as well get some info on and/or used vehicle was very informative. I was there having some snow tires put on my Odyssey Van and thought that I might as well get some info on a possible trade in and a possible purchase of a used car for my teenage son. He had a manager take a look at my van in the shop to get an idea on a trade in value. We then sat down and Karan informed me of possible ways to trade in my van on a new or used vehicle, being that I owe more on the van than what it is actually worth. Looking back at buying out my lease on the van may not have been the smartest thing to do at the time. He explained to me how purchasing another Hoffman Honda at the time may have been the better route for me even though I would have paid for high mileage. I learned of things that I didn't know before. Karan also informed me about other possibilities for my teenage son. He let me know the comparisons on buying a loaded used car or a basic new model SUV for my son. Overall, Karan was a great salesperson to work with and I would recommend him to others at Hoffman Honda. I love Hoffman Honda for its great service and very nice service advisors. That is a main reason why I will purchase with them again. Service and convenience and location will keep me going back. More