Hoffman Lexus

I sent my 20 year-old daughter to Hoffman Lexus in East Hartford for the standard 30,000-mile service recommended by Lexus. Instead, the advisor Matthew Saliman and the Service manager Monica Pelletier add Hartford for the standard 30,000-mile service recommended by Lexus. Instead, the advisor Matthew Saliman and the Service manager Monica Pelletier added unnecessary additional services that were not required in the 30k Lexus maintenance service, increasing the bill by over $500. The total bill was $1,283 for a service that was supposed to be 6 or 7 hundred. Tire rotation was included but they didn’t do it because they said the tires needed to be replaced but the car is only 30,000k miles driven by my wife not for racing so they wanted another $1400 for unnecessary new tires and to make it even worse they didn’t even spray a little bit of water on ii to clean the dust! incredible for a Lexus dealer. My daughter doesn’t have much knowledge about cars and trusted the dealership to be honest. Unfortunately, it feels like that trust was taken advantage of instead of the services being clearly explained or limited to what was actually required. This is not the level of transparency or integrity I expect from a Lexus dealership. Because of this experience, I do not recommend Hoffman Lexus, especially for young or inexperienced customers. More

Very rude she lied about service just to make a little commission adding unnecessary work to a new vehicle that had no problems commission adding unnecessary work to a new vehicle that had no problems More

Always professional, polite, service, and review of my priorities for my vehicle. The video provided prior to the work done on my car is much appreciated. priorities for my vehicle. The video provided prior to the work done on my car is much appreciated. More

The service was excellent as always. They are very professional and done correctly the first time. They are very professional and done correctly the first time. More

Everyone at this dealership is knowledgeable and professional . I’ve had only great experiences with everyone on the staff. professional . I’ve had only great experiences with everyone on the staff. More

I recently purchased my vehicle from Hoffman Lexus, and I am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and am still genuinely blown away by how exceptional the entire experience was. From the moment I walked through the doors, I felt welcomed, valued, and taken care of in a way that is rare to find in the car-buying world. What made it even more impressive was that I was able to purchase and pick up my vehicle the very same day. Despite the quick turnaround, everything was handled with care, patience, and professionalism. Cherif, the sales manager, deserves special recognition for the incredible role he played in making this experience so smooth. He is absolutely phenomenal—professional, kind, attentive, and genuinely committed to ensuring customer satisfaction. Throughout the process, he checked in with me personally, made sure every detail was being handled promptly, and reassured me that my happiness mattered just as much as the sale itself. His leadership and customer-focused approach set the tone for the entire dealership. Alex, my sales representative, was equally impressive. From the start, he made me feel at ease and confident. He took the extra time to walk me through every feature, answer all of my questions thoroughly, and explain things in a clear and friendly way. What I really appreciated was his patience—never once did he rush me or make me feel pressured. Instead, he treated me like a priority, ensuring I felt supported throughout the entire process. His customer service was truly top-tier, and he made what can be a stressful experience feel smooth and enjoyable. Despite the quick, same-day timeline, the sale itself felt effortless. There were no problems, no delays, and absolutely no stress. Everything—from reviewing options, to paperwork, to preparing the vehicle—was handled efficiently and professionally. It was clear that the entire team at Hoffman Lexus values both quality and customer satisfaction. And then came the moment that truly took my breath away: when it was time for pickup, my new vehicle was waiting for me, beautifully detailed and wrapped with a big red bow on top! 🎀 That thoughtful gesture made the experience feel incredibly special—almost like receiving a gift rather than simply making a purchase. It showed just how much the team cared about making this a memorable milestone for me. If you're considering purchasing a Lexus, I highly recommend Hoffman Lexus. Be sure to ask for Cherif and Alex, because their dedication, professionalism, and genuine care for their customers truly sets them apart from any dealership I’ve ever visited. I left with a beautiful new vehicle and a truly exceptional buying experience that I’ll remember for a long time. This is what five-star service looks like, from start to finish. More

Monica was extremely helpful and knowledgeable. This was my first experience with Lexus and the service was excellent This was my first experience with Lexus and the service was excellent More

The experience lives up to the policy on the wall of the receiving area. Thanks! receiving area. Thanks! More

Austin, Monica and Nicole were very professional and pleasant to deal with. Always an enjoyable experience.. pleasant to deal with. Always an enjoyable experience.. More

Jimmy was very nice to deal with -cordial, friendly, knowledgeable and never pushy or pressuring which was greatly appreciated. He and all of the others we met at Hoffman Lexus are true customer servic knowledgeable and never pushy or pressuring which was greatly appreciated. He and all of the others we met at Hoffman Lexus are true customer service oriented professionals. More