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Hoffman Lexus

East Hartford, CT

4.5
1,571 Reviews

750 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,571 reviews

April 18, 2024

Polite, efficient, respectful, an entirely pleasant experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. More

by Bryan.donahue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier, Derek Sulliman
Apr 19, 2024 -

Hoffman Lexus responded

Bryan, we're delighted to know you had a pleasant and professional experience at Hoffman Lexus. Thanks for the positive feedback!

March 30, 2024

Until now I have never had a good/great buying experience. This is all due to Tom Ryan. I was fortunate enough to have him as my sales rep and he went above and beyond in all ways. He took the tim More

by Lau22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Robare in finance was also exceptional., Tom Ryan
Apr 01, 2024 -

Hoffman Lexus responded

Lau, it's wonderful to know that Tom and Mike provided you with such a memorable experience at Hoffman Lexus. We're grateful for your recommendation and look forward to serving you again in the future!

March 07, 2024

Thank you Hoffman Lexus for your continued excellent car service and professionalism. The quick informative video regarding my car added a nice touch, of how you’re staying on the forefront of innovation. More

by Freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus Jr , Monica Pelletier
Mar 07, 2024 -

Hoffman Lexus responded

We appreciate your kind words about our service and innovation at Hoffman Lexus. We're glad you enjoyed the informative video - it's just one of the ways we aim to keep our customers in the loop!

February 15, 2024

If I could give it a negative I would, Manger was very rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something More

by YoVanila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy , Monica Pelletier, Derek Sulliman
Feb 15, 2024 -

Hoffman Lexus responded

We're sorry to hear about your dissatisfaction regarding your service experience. We strive for excellent customer service. The issues you've mentioned are not reflective of the standards we set for ourselves, so I'd like to discuss this further with you if possible. I am having trouble locating you in our system. Please contact me so we can discuss further when it is convenient for you. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

February 09, 2024

In my opinion, this dealership is the best. I am 100 percent satisfied with them. More

by Mc Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus
Feb 09, 2024 -

Hoffman Lexus responded

Thank you for the review! We appreciate your support of Hoffman Lexus!

February 05, 2024

Great service. Brendan and Matthew could not have been more helpful. Thank you very much. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan, Walter Pethick, Matt Salimando
Feb 05, 2024 -

Hoffman Lexus responded

Beth, thank you for this 5-star review of Brendan and Matthew! All of us at Hoffman Lexus appreciate your feedback!

January 30, 2024

Austin was very nice and helpful , he answered all my questions, he kept me up with everything that was going on with my car More

by Odholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 30, 2024 -

Hoffman Lexus responded

We're glad to know that Austin was able to assist you effectively and keep you updated throughout your experience at Hoffman Lexus. Thanks for sharing this positive feedback!

January 26, 2024

They were excellent, from beginning to end. I've dealt with other deslerships, and these guys are definitely going to treat you fairly and value your trade-in more honestly than anywhere else! More

by RAUCHLE57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Pethick, Heather Beers, Emmerson Corbin
Jan 26, 2024 -

Hoffman Lexus responded

We're delighted to know you had an excellent experience with us at Hoffman Lexus. We always aim for fairness and honesty in all our dealings. Thanks so much for your review!

January 19, 2024

Good service, friendly staff and techs. Found some expansion in the showroom but seem to treat the customers well. More

by Don R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jan 22, 2024 -

Hoffman Lexus responded

Don, we're glad to know you had a good experience with our team at Hoffman Lexus. Thanks for noticing the expansion and appreciating how well we treat customers!

January 15, 2024

I had visited to get 2nd key fob for my 2023 RX350h Lexus. Professional altitude seen at the dealership. Dan the service consultant was very helpful. Thanks to Dan as well as Mike, the Service Mana More

by Ahmad K Altaf
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dan Savola Service Consultant, Monica Pelletier
Jan 16, 2024 -

Hoffman Lexus responded

Ahmad, we're delighted to know that Dan and Mike provided you with such attentive service at Hoffman Lexus. We appreciate your recommendation and the 5-star rating! Enjoy driving your RX350h!

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