Hoffman Lexus
East Hartford, CT
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Polite, efficient, respectful, an entirely pleasant experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. More
Until now I have never had a good/great buying experience. This is all due to Tom Ryan. I was fortunate enough to have him as my sales rep and he went above and beyond in all ways. He took the tim experience. This is all due to Tom Ryan. I was fortunate enough to have him as my sales rep and he went above and beyond in all ways. He took the time to ask ME what I wanted in a new vehicle and not what was easy or readily available on the lot. His knowledge, professionalism and kindness were above reproach. He not only treated me as a valued customer, but also as a member of the family. I will always be aHoffman customer and have already recommended several friends to this dealership. Not only did I leave with a fabulous vehicle, but also a friend. THANK YOU TOM for your excellent service, advice and kindness. Tom is truly in a league of his own. I also want to thank Mike Robare in finance for making this an easy and seamless transaction. Hoffman Lexus checked off all the important boxes when it comes to buying a vehicle. Well done, and an incredible experience. More
Thank you Hoffman Lexus for your continued excellent car service and professionalism. The quick informative video regarding my car added a nice touch, of how you’re staying on the forefront of innovation. service and professionalism. The quick informative video regarding my car added a nice touch, of how you’re staying on the forefront of innovation. More
If I could give it a negative I would, Manger was very rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something rude when confronted with an issue. The guy taking the car was a total sleaze ball trying to pull a fast one, had no option but to pay for something that I didn’t not agree to, threatening with police if I didn’t pay. Worse experience of my life. If you’re going in for regular maintenance like brakes oil etc.. then I’m sure you’re experience seems nice but anything more then that, they will try and phuck you over from the mechanic doing unnecessary work, and the manger justifying the time waisted and me having to pay. Only name I remember is Roy seems nice but will not return phone calls unless it had something to do with payment. My experience was very unpleasant, I would not recommend getting any serious work done cause you could find a certified mechanic that will not try and pull a fast one on you like at Hoffman Lexus. Negative 5 if it was possible More
They were excellent, from beginning to end. I've dealt with other deslerships, and these guys are definitely going to treat you fairly and value your trade-in more honestly than anywhere else! I've dealt with other deslerships, and these guys are definitely going to treat you fairly and value your trade-in more honestly than anywhere else! More
I had visited to get 2nd key fob for my 2023 RX350h Lexus. Professional altitude seen at the dealership. Dan the service consultant was very helpful. Thanks to Dan as well as Mike, the Service Mana Lexus. Professional altitude seen at the dealership. Dan the service consultant was very helpful. Thanks to Dan as well as Mike, the Service Manager for their attention to details. I recommend Hoffman Lexus to do business with. You earn 5 stars from me More