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Hollywood Chrysler Jeep - Service Center
Hollywood, FL
1,065 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,065 Reviews of Hollywood Chrysler Jeep - Service Center
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January 21, 2020
Great experience from everyone I got my car from my sales guy Lance six months ago and he was there to help me with my first service. He scheduled the appointment for me and introd I got my car from my sales guy Lance six months ago and he was there to help me with my first service. He scheduled the appointment for me and introduced me to everyone and guided me through the entire process. Lance is proof that customer service is still alive and well! More
by HadAGalInTulsa
Employees Worked With
Lance
Helpful January 07, 2020
Excellent Service Quick and efficient oil change, vehicle inspection sheet, as well as wiper replacement. Wait time was not long and vehicle was returned exactly as was Quick and efficient oil change, vehicle inspection sheet, as well as wiper replacement. Wait time was not long and vehicle was returned exactly as was expected. More
by Sasha
Employees Worked With
Felipe Perdomo, Derick Emile
October 20, 2019
Love this dealership! I purchased a Dodge Journey, which I love. I also purchased an extended warranty. I usually go to Hollywood Chrysler Jeep, for all of my maintenance a I purchased a Dodge Journey, which I love. I also purchased an extended warranty. I usually go to Hollywood Chrysler Jeep, for all of my maintenance and repairs. Phillip Lamphere is my service advisor. My family and I have been following him to which ever dealership he is working. I was in another area and I needed to have an inspection, which my warranty requires to remain in effect. I had the inspection done at the other location in February. I had some difficulty in September and took my vehicle to Hollywood Chrysler Jeep, and met with Phillip Lamphere. He called me to let me know that I needed a transmission repair. After he checked the the computer he found that my warranty was suspended. The inspection that had been done in February was done too early and I was not notified. Phillip worked with me and the warranty to make sure that my repair was done. I am confident that if I had gone to Hollywood Chrysler Jeep, and dealt with Phillip to have the inspection done that I would not have had any of these problems. Phillip always calls to explain everything and follows up with all of the details. He is professional, conscientious, and cares about his customers. Thank you Phillip and Hollywood Chrysler Jeep! More
by Happy Journey owner
Employees Worked With
Phillip Lamphere
June 04, 2019
Bad Parts from China or Bad Mechanic for a failed Repair They bent Parts removing them. It was a Worthless Repair and the Problem came back a little pasted their Chinese Warranty Period of 90 Days. That was They bent Parts removing them. It was a Worthless Repair and the Problem came back a little pasted their Chinese Warranty Period of 90 Days. That was a lot of money for nothing, Never go there..! More
by R21
Employees Worked With
N/A
June 03, 2019
Pleasant Experience Although I was not seeking to buy a new car, I was approached with courtesy and respect. The sales (Louis)and financial (Andrew) associates were patie Although I was not seeking to buy a new car, I was approached with courtesy and respect. The sales (Louis)and financial (Andrew) associates were patient and informative. They gave me time and opportunity to consider and weigh the deal that was offered to me. When I made my decision to make a purchase the associates explained each step and allowed me to consider the information provided. More
by Grandma Compass
Employees Worked With
Lou Gomez, Andrew, and the cashier.
April 27, 2019
leasing the car was ok , taking it today, 4/27/19 not at all My wife purchase a Jeep Compass 2 weeks ago and it has not started 4 times already. So she scheduled to be seen today. She spoke to a Phil at service My wife purchase a Jeep Compass 2 weeks ago and it has not started 4 times already. So she scheduled to be seen today. She spoke to a Phil at service Jeep in Hollywood. She was there at 7:50 AM and was told by this Phil that it would take one hour. Besides lying to her , he was disrespectful when she after way over one hour questioned about her car. Phil was sarcastic saying that "she wanted to be treated special" when all she wanted was for them to START working on her car which had been sitting at same spot. Lies , lies, lies. She told him she had already changed a 9:30 appointment to 10:30 . He did not care. When she finally called upon Gary, the salesman, who was extremely helpful, he took the manager and in 10 min, yes 10 min brought the car to her and said what had to be done only takes 10 minutes. I know... hard to believe Jeep has such an As...... working for them. My wife and I are extremely upset. What is going to be done about the 2 cancelled appointments and the 2 hours and 30 minutes she WASTED there. Ask Gary and the manager Mike, who were very apologetic when they brought the car. AMAZING bad experience. WHAT will be done??? Phil could not and had no right to treat Patricia that way. More
by Vi12
Employees Worked With
PHIL The problem, Mike Dickman
January 12, 2018
Repair Not long after arriving in Florida, saw there was an oil leak. Saw the reviews for Hollywood Chrysler, called, got an appointment for the day after. M Not long after arriving in Florida, saw there was an oil leak. Saw the reviews for Hollywood Chrysler, called, got an appointment for the day after. Met with Jeff Issner (service advisor), told us not to worry, it’s under warranty ans will be ready in 2 days. We got the call 2 days later, picked up the véhicule when we where told it would be ready and covered under waranty. This doesn’t happened very often anymore, thank you to Jeff Issner for his excellent service and honesty, truly a man of his word. More
by Solange
Employees Worked With
Jeff Issner
November 09, 2017
2018 Granite Grand Cherokee I went in for a recall on my 2014 Jeep and a few hours later drove out with a new 2018 Grand Cherokee. Can't resist those great Jeeps. I went in for a recall on my 2014 Jeep and a few hours later drove out with a new 2018 Grand Cherokee. Can't resist those great Jeeps. More
by Ajani'sdad
Employees Worked With
Lou Edmonson. Miguel P., Owen Hume
August 30, 2017
Amazing service experience I will be a customer for life, always an amazing experience, from the service advisors greeting you to even the director and manager saying hello. Bes I will be a customer for life, always an amazing experience, from the service advisors greeting you to even the director and manager saying hello. Best dealership in south Florida by far! More
by Joepetersiv
Employees Worked With
Rick Ogle, Ken Redding
October 25, 2016
Unhappy custumer They sold me a mopar service that with it comes an oil change. Every time the oil change is do it is a hassle to get it done. Today after waiting for They sold me a mopar service that with it comes an oil change. Every time the oil change is do it is a hassle to get it done. Today after waiting for over an hour they couldn't do it because of power failure, but the car that got there after me Got serviced More
by UnhappyCustomer
Employees Worked With
Service employees
