Honda East

Reason for Visit: Service

I recommend this dealer: No

My Review of Honda East:
Needed new wheel bearings and oxygen sensor replaced. Dealership had to order these parts. Dropped the car at the time we agreed on, service advisor called later in the day to say that the oxygen sensor has not arrived and I would need to come again in a few days. Picked up the car, it makes a wailing noise on the front right wheel. Brought it back the next day, test drove with the tech, he said "bad wheel bearing, or incorrectly installed". The wheel bearing replacement was supposed to be $440, girl who charged my credit card said $440, got home, the bill was $526. They have charged me for the oxygen failure diagnostic, which they said would do for free "as a courtesy". Now my wheel bearing repair is a "priority 3" and will take days to be fixed (IF they get it right). After going there for 8 years for service, they still have my wrong work number from a job I had 7 years ago, although I give them the correct number every time I go there. My car has only 60k miles, and this was the first repair I needed done. Big dissapointment. Horrible experience, not recommended.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda East:
I had a great experience at Honda East. Before going to Homda east, I had visited spoken to a number of Honda dealers in Cincinnati area. I had walked out of one dealership in disgust because I was treated so badly. Honda East was a pleasent surprise. Our salesperson gave us a great deal, was polite, had a very extensive knowledge of the car, was NEVER pushy and worked with us pateintly till we got what we wanted in the car. We walked in the dealership and walked out with a car in 2 hrs flat!! Will highly recommend to other people!

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