Honda Stratham - Service Center

They took care of the problem and kept me informed. My Honda was purchased at another dealer. Never-the -less, Honda Barn took care of the problem in a straight forward, and business-like manner. They d My Honda was purchased at another dealer. Never-the -less, Honda Barn took care of the problem in a straight forward, and business-like manner. They documented the problem and communicated with Honda authorities to see if the issue was covered by warranty. They kept me informed along the way. I wish customer service was like this elsewhere. More

It's About People Brand loyalty is more than just a response to superior engineering when it comes to automobiles. After the selling, the game's name is support. The Ho Brand loyalty is more than just a response to superior engineering when it comes to automobiles. After the selling, the game's name is support. The Honda Barn excels in post-sale support with an excellent service/parts department. It's about the people you speak to about a squeak, rattle, or bump. It's the people who patiently listen to your story about what is needed. It's the people who turn that often rambling tale into a reality. As the years unfold and the miles pile up, it's the people at Honda Barn who keep your initial investment in first class shape. Of special note is the Honda a Barn service writer Jeff Arnault. I am constantly amazed by his patient professionalism as he greets, meets, listens to, and brings good (and sometimes bad) news about the health of a customer's vehicle. He knows his Honda customers by name and truly displays a personal warmth that makes all feel welcome--and in good hands. Yes, brand loyalty is about a superior product. However, brand loyalty would not exist long if it were not for the people behind the brand. Thanks Jeff and the entire Honda Barn family for your many years of support and quality professionalism. More

Friendly, competent service department This is my third Honda and I always have mine serviced by the professionals at Honda Barn. Since a car is such an important investment, it only makes This is my third Honda and I always have mine serviced by the professionals at Honda Barn. Since a car is such an important investment, it only makes sense to take it in to those who know it best. I appreciate that the staff is very thorough but also willing to work with me on prioritizing the things that need doing first. Simply put I trust the service department at Honda Barn. More

Service & Parts get a 5; Honda parts for old cars get a 1 I believe that the service and parts depts did their very best to help find a replacement for my broken AC part. It took ages to get it in because of I believe that the service and parts depts did their very best to help find a replacement for my broken AC part. It took ages to get it in because of it being back ordered and the date for receipt was a moving target too. Service was great (as they have been for the 15 or 20 years I have gone there). However, obtaining parts for a 10 yr old car was frustrating because I guess Honda doesn't make them as much anymore. Nothing but good things to say about the folks I have worked with in Service though... very helpful! More

Well done. I was pleased with the service. I provided a coupon that was not clear on its exclusions and the coupon was not honored. The manager called me to ex I was pleased with the service. I provided a coupon that was not clear on its exclusions and the coupon was not honored. The manager called me to explain and I told him I just suggest that the coupons be clearer. More

Great Service When I brought my vehicle in for service I was greeted right away, the Service Advisor did a great job listening to my needs and following up with me When I brought my vehicle in for service I was greeted right away, the Service Advisor did a great job listening to my needs and following up with me when the work was completed. More

25,000 mile check up and oil change The drop off and pick up was very easy. I am happy with my car and how it feels after the service done. I would love to have the inside cleaned better The drop off and pick up was very easy. I am happy with my car and how it feels after the service done. I would love to have the inside cleaned better but the outside was washed, which I appreciate. Overall this was a simple transaction. More

A pleasure as always Honda Barn is trust worthy and fair. Their staff is friendly and helpful. I travel to Honda Barn even though it is not the closest honda dealership fo Honda Barn is trust worthy and fair. Their staff is friendly and helpful. I travel to Honda Barn even though it is not the closest honda dealership for me. Well worth the extra miles. More

Excellent professional service. I was not sure if my Honda Element needed a battery or starter. Of course I hoped for the battery but of course it was the starter. The service staf I was not sure if my Honda Element needed a battery or starter. Of course I hoped for the battery but of course it was the starter. The service staff ran several tests to rule out the starter ($$$). Ethel Brown kept me apprised of the status of the replacement. Very quick. More

Service with the experts. Any time I have had to have service on my car it is done on time and done right. When they say car will be ready it is and also cleaned in and out. Any time I have had to have service on my car it is done on time and done right. When they say car will be ready it is and also cleaned in and out. More