Honda Universe

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda Universe:
We were shopping around for a lease on a new Honda Accord LX. We had previously gone to two Honda dealers in Central Jersey with hopes of getting a good price, especially the second dealer that was offering a $275 per month, $0 down offer on new LX Honda Accord Sedans. We went to this dealer and found that the 0 down refers to nothing out of your pocket except for the bank fees, inception fees, motor vehicle fees, etc. All in all, 0 down turned out to be about $1400 down.
We called Honda Universe on a recommendation from a relative that had a great experience. We dealt with Manny on the phone; he quoted us a price that was what we were looking for. We dorve down, fully expecting to get hit with additional fees when we got there- nope. Nothing extra. We left extremely satisfied, Manny and EJ were great to work with.
Overall, an excellent, no pressure experience, we would HIGHLY recommend visiting this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda Universe:
Hello, I had visited honda universe looking for a brand new pilot. The price that was given to me seemed fair, then the sales people changed their mines when it came time to sign the papers. They kept me waiting for 3 hours. then i found out that the loan rates were not what i was told, and then the price was jacked up. It was a waste of my time, all of this just to keep me their and try to get my sale. this dealership is very unprofessional and if I could give them all zeros I would have done that. giving them ones is high. Do not bother to go to this dealer, I will take my business elsewhere, maybe to another honda dealer maybe to toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Universe:
we went to this honda dealer and was quoted a price for the trade in and new car. when we called back the following day to say we were coming in to buy the car, we asked if the price was set, the sales person said yes of course. we brought the car to be traded in along with the title and had a check with us. the manager came over looked at the prices for an hour then the head manager of the whole dealership told us the "right" price. it was a difference of $6000 more than we were quoted. my husband responeded , "is this a bait and switch game?" the manager started screaming at us that this is not a contract and we should have taken the "deal" the day before. he made up a story. we would have been happy with an apology, for wasting our time. three other people told me this dealer was "shady" we were treated like dirt. the manager was acting like this was a used car dealership. We never experienced this before. we ended up buying our car from a very good dealership, dch honda.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda Universe:
From start to finish the customer service has been exceptional at this dealership. For an out-of-state buyer, trust is key, and Greg proved early on that he would be completely honest about the condition of the vehicle and all fees associated with the transaction. And in a true rarity in this day and age, the dealership would actually call me back...and quickly. I wasn't forced to chase them down for details.

Bottom line: When I'm in the market for another vehicle, this dealership will be on my very short list of locations to shop at.

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