On June 9, 2016 I went to this dealership to turn in my lease on a 2013 CRV for a new model. My salesman, George Ebinger, was wonderful. He showed me 3 models he had in the lot, two of which I did not like. The 3rd was an upgrade Touring model. I loved it. We went back to the showroom to make up some numbers. I loved the car and they knew that. so they the manager and financial people did their things (let's see how we can screw this senior woman--and they did. They asked how much of a downpayment I wanted to give. I replied $2,500. OK they said. How much did I want my monthly lease payment to be. I told them below $400. The manager came out and told me that my downpayment would be $2500 and my monthly payment would be $400, all INCLUSIVE. I had only wanted to go to the most $375, but I agreed. I told Honda that I wanted a 3-year lease with 12,000 miles a year. The paperwork and detailing took hours. When they gave me the paperwork to sign I distinctly checked the lease agreement to check the mileage per year. It read 12,000 per year.
I signed all the papers. After another 45 minutes someone from finance came out to say I needed to sign a new lease agreement as the one I signed said it was a trade-in. Wasn't it? They said no. I traded in my 2013 CRV. Another 30-40 minutes goes by and they give me yet another lease agreement to sign as now I could not have the 12,000 miles a year, only 10,000. I told them that wasn't right. I wanted to speak with the manager, but he conveniently had left. I should have said I wouldn't sign it. I travel frequently from the Jersey shore to northern NJ for doctor visits. This is not going to work for me with only 10,000 miles a year. Then the financial person comes out again and tells me that the downpayment is now $3,017, instead of $2500. Well you know taxes and stuff the financial person said (the manager told me $2500 and $389 inclusive). YIPES! I was livid. I was there for 6 hours and was tired. Now someone else tells me that "you know you really need the tire and wheels coverage because they are very expensive. OK so now my monthly payment is now $429.89. And after another little while someone comes to tell me that if I really wanted the 12,000 miles per month, that would be another $20. I couldn't afford another $20.00 per month.
If I was rich I would hire a lawyer. It is disgraceful how I was treated and conned. I WOLD NOT RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY!
Does this survey only go to Honda Universe. I hope not. I want it to go to the "powers that be".
SHAME ON YOU! As I don't think this dealership is going to sent it to them. I am going to send it to them myself.
My salesman, George Ebinger was the only honest person, and a gentleman.
I Recommend This Dealer:
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