Honda Village

Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Village:
I brough my 1999 accord ex v6 in for a 100k tune up I was charged over $1300 for the service but the work they did was not completed. When I got the car back I drove for a month the ehgine was almost deae some time I can not even start the car even the engine started but shut off, I gring my car to a near by auto shop they told me that the anti-freeze was low. What did they do to the car for $1300?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
I contacted HondaVillage because I was looking for a specific make & model not in stock at the first dealership I stopped by. HondaVillage told me they had it on the lot. I was asked to be very specific about the time I would arrive so that I could meet with the most qualified salesperson, Mike. When I arrived on time, I met with Jorge, who told me he’d been employed for 2 months and who later shared that had not yet passed all his professional exams for this job. Jorge told me they didn’t have this car on the lot.

I explained that I only wanted to obtain pricing information, having once already taken the car out for a test drive. He insisted that I drive a model higher than the one I wanted to purchase on the test drive. I accepted because I didn’t want to upset someone who was eventually going to control a portion of the cost of the car.

Upon returning, I explained that I was a first time car buyer and that I needed to see all the numbers (cost, add on fees, APR) prior to committing to any agreement. I was handed a vehicle purchase agreement. I asked if this was always the process. Jorge said yes. I asked if this was the only way for me to get financing information. Jorge said yes. I said I’d prefer a credit check form only because I was not ready to make a commitment. Jorge again told me I had to complete the sale paperwork to get financing information but that it was fully refundable and he understood my request. I again asked if this was reversible. Jorge said yes. Not entirely convinced, I asked if I could return this car because I am only filling out this paperwork, to get financial options. Jorge said yes again. He said I couldn’t meet with Joe until I filled out the purchase request.

I met with the business manager, Joe, who told me my credit score allowed a certain APR. I told him I would plan to finance with a company through Lending Tree which might offer better rates. He told me Honda Village would not accept a check from this kind of online company. Sensing my disinterest in Honda financing, he told me he could change the offer and give me a better APR.

I explained to Joe & Jorge that I needed time to think, this being a big decision for me & first new car purchase & left the dealership.

I came back the next day and said I wasn’t sure about the price and I was not in agreement with my financing options. I met with yet another salesperson who would not meet the price I wanted for the car. I wasn’t sure I was getting a fair price and I said I’d come back, same day, if I wanted to buy.

The general manager called me 3 minutes after I had left. He was irate and described the situation was like “holding a gun to [his] head” and told me I wasn’t going to get my money back and I needed to come back and work out the numbers with Jorge if I didn’t want to lose the deposit.

I re-entered the dealership and met with the General Manager. He spent about 10 minutes berating me on the sales floor telling me that I owed Jorge this money because he had spent over an hour with me the day prior. I stated my lack of interest in dealing with this dealership due to 1) financing being less favorable than I had hoped 2) price being less favorable than I had hoped 3) confusing changes to what my financing offer could be from Honda 4) pressure over having to sign a purchase agreement to get APR information 5) being harassed about the deposit and general discomfort dealing with the manager 6) dislike of the general process.

He called me into his office and told me for the 6th and 7th time that I wasn’t going to get my money back because I was a bad person for trying to check competitors prices. Finally he relented and told me it would all happen automatically and my deposit would be returned. It wasn’t. I called for a week and spoke with 2 business managers and was then reimbursed.



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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda Village:
This is by far the worst Honda dealership I have ever visited. Their sales staff is slimy and the service folks take pride in ripping people off. They use ‘scare’ tactics to try and pry money out of your wallet, such as: you live in New England, the driving conditions are considered “severe”, thus you should: change your rear differential fluid every 7,500 miles, transmission fluid every 7,500, etc. Don’t waste your money, just follow the instruction booklet (car manual) Honda engineers wrote and you will be just fine. Anyway, at every turn, these folks work very hard to take your money.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
In July 2007, my wife and I test drove a Pilot and liked it. Natalie was very nice, but new and naive. Then came time to negotiate. I told them right away that I had about one hour before I had to leave because I had to take my kid to a birthday party. Initially their numbers weren't even close to ours. About 1/2 hour later, they finally came down to our figure. We agreed on the deal and started the paperwork. I asked them how much longer it would be and they advised one hour. I said that I could stay about twenty more minutes, complete some paperwork, then come back after the birthday party to finish. They said "If you walk out now, then the deal's off the table". I replied that we have a deal, and that we already started the paperwork and nothing's changed. They repeated that if I leave, "deal's off".
I asked if they were aware that they were making me choose between taking my five year old to a party he was promised or stay and get a car from them. They said, yes, we know. I said goodbye and left.
After the party I went to Clair Honda and got a good deal and drove the car off the lot. Ironically, the next day, a salesman from Honda Village called back and asked me to come back. I advised them that I was driving my brand new Honda and would never go back to Honda Village.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
This is the WORST dealership. I ended up returning my vehicle, and going to another dealership. After negotiations and signing documents, they took forever (more than a week) to locate the vehicle, which they claimed was very far away (I later learned the vehicle was purchased from a dealership just a few miles away). They attempted to change my original financing agreement that I'd already signed, and tried to pressure me into signing new documents. The sales manager was extremely rude, and even physically threatening. He tried to snatch the original paperwork away. They have very dishonest sales practices, and even after the car was returned, the downpayment was never given back. I had to put a stop payment on the check. It also took more than 2 weeks for them to return the car plates in order for me to be able to cancel the insurance policy. In sum, avoid this dealership!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda Village:
We were looking for a (very hard to find at that time) Honda Fit manual transmission to test drive and called around to several dealerships who all told us honestly that they did not have any available. We then called Honda Village and the salesperson assured us that they had one available that we could test drive. We asked him to confirm this in a few different ways ("Are you SURE? We're looking for a manual transmission Honda Fit, not automatic") because we were kinda skeptical. He said Yes, so we drove down. Lo and behold, of course they didn't have one and had no plans of getting one in anytime soon. But how convenient, they had an automatic Honda Fit that we were welcome to look at. Isn't this behavior illegal (if not, it should be). We were understandably pretty angry but could do nothing about it since we had completely wasted a trip back and forth form the dealership, but at least we can now write this review and warn other folks to stay away from this kind of slime.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Against my own better judgement, I stopped by this dealership because I was in the area. I had asked them several times for an OTD quote for a Honda Odyssey, and Nick had replyed that he would easily be able to work with my price point...

Got there, and was quickly passed off to a young person who knew that the car had four wheels -- not too knowledgeable. I explained that all I wanted to know was did they have my color and style in stock, and what was the OTD quote. They insisted that I drive a car -- I had already done so, and all I wanted was an OTD price. NOPE.

The Sales Manager came over and said that I really needed to drive the car before they could talk about the cost. I explained that I was in a hurry, had already driven the car, and knew the style I wanted. All I wanted was an OTD price.

He refused to give me a price, so I simply left, and headed down the road to another dealer, where I made my purchase!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Honda Village:
I just bought a new Honda Fit at this dealership (even after reading the scathing reviews on this site!), and all I can say is that you can't believe everything you read. Natalie Inozil was completely professional, courteous, and respectful. They did everything they could to make the transaction speedy and easy on me, even working hard to allow me to take the car home on my birthday! Apparently, this review won't see the light of day for 36 months, but I hope someday someone reads it and decides to make up their own mind.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
We had a real bad experience at this dealer. We already knew what model we wanted since this is our fourth Honda car that we bought in the last 12 years; in addition, we already had an Internet quote from that dealership on the price of the car.
On Friday, August 10 several sales associates greeted us and eventually we dealt with a Sales Manager named Michael Cosgrove. Once we agreed on a price and made a down payment he referred us to Ms. Natalie Inozil to work out the paperwork and miscellaneous details. This was the last time that Mr. Cosgrove even tried to help us solve the subsequent problems we encountered.
The car was supposed to be ready for delivery in the early afternoon of Tuesday, August 14. To our surprise the paperwork was not fully completed, our insurance company had not been notified of the purchase, the cargo net, floor mats and the rear cup holders were not installed and a complimentary $25 gift certificate for test driving the new car was not available. After a couple of hours of waiting we were told that the cargo net could not be installed because of missing parts. We agreed that on Friday, August 17 all paperwork would be ready, the cargo net will be installed and that they will have the gift certificate available to us. I am sorry to inform you that none of that was done.
We arrived at the dealer in the early afternoon of Friday 17. We knew that Ms. Inozil was not going to be there, but she had told us that she would leave all the paperwork and documentation in the front desk and that we should ask for “Dan”. The paperwork and Dan were nowhere to be found. A sales associate took our purchase contract (the only document that we could use to drive that car until the paperwork was completed) to look for the paperwork and after more that an hour he was unable to find the paperwork and disappeared without returning our purchase contract to us. At that point a Business Manager, Mr. Edwin Cifuentes, decided to try to help us. After a least one more hour of waiting, (obviously our time is very valuable) Mr. Cifuentes was able to locate the paperwork necessary to get the sticker, but he informed us that the gift certificate is still not available and that the cargo net could not be installed because we were supposed to have an appointment. Both Mr. Cifuentes and Ms. Inozil had promised that the gift certificate would be mailed to us. Up to date we haven’t received it.
He offered to talk to the General Sales Manager, Mr. Bob Levenson about this and to suggest to him to offer us some kind of compensation for our troubles and inconvenience. Mr.Levenson didn’t even have the courtesy to call us and offer an apology.
On August 20, I had to go back to the dealer and I wasted another 2 hours while they finally installed the cargo net. On August 25, I spoke with Mr. Cifuentes twice about the missing gift certificate and the possible compensation and he informed me that as far as Honda Village is concerned, this case is closed.
It looks like that once Honda Village makes a sale, they have no interest in serving a repeat customer (we bought a Honda Accord there 3 years ago) and that the concept of Customer Service is simply unknown to them.
We sent a copy of this letter to the owner of the dealership and haven't received any reply as of yet.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
I bought a used Honda Civic from these guys years ago (pre-CarFax, if that's any indication) I was recently rear-ended in an accident which totalled the car. When the insurance adjuster looked at it, he said "you know this car was in a major accident before, right?" I said no... apparently, the car should have been totalled and sold to me as a salvage vehicle. It was sold to me with a clean title by Honda Village with no mention that it had been in an accident.
I recently called Honda Village to ask them about their business practices and the sales manager said to me, "Well, it sounds like you got several years out of the car, so why are you complaining?" May the buyer beware.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
I wish I had checked these reviews first. I live three blocks away, so I went here for convenience. I phoned Wednesday morning to ask about a Honda Fit. Nick told me the car I wanted was at the port in Boston, since they have limited space there. I have driven rental Fits and was fine not seeing/driving the car ahead of time. We made an appt for 7:30PM to handle paperwork. When I arrived, Nick was not there and no one was expecting me. I was handed off to Natalie who has apparently been selling cars for three weeks and had a script. I tried to leave and Dan, who's name tag said sales manager, blocked my way. I told him I was angry because Nick had made an appt and failed to show. I had come in to buy a car, and could not get straight answers to any questions. Simply getting them to tell me the interest rate if I financed was a major deal.
Despite these alarm bells, I like the Fit and wanted the car for my vacation the following week. I mentioned to everyone that Nick told me the car was in Boston. I said I had a rental car booked and would need to cancel it in advance and asked for confirmation that my car would be available by the middle of the week. The business manager who had me sign loan papers after another hour of trying to sell me extended coverage told me to cancel the rental car. I gave them all the insurance info the following morning.
The next Monday Natalie phoned to ask about insurance. Since all my paperwork showed the insurance info, I was surprised by the call and suggested she check with her bosses. When I asked if when I would be able to get the car, she said the end of the week. I asked, why, if the car was in Boston, that it would take so long. She said she would call me back. She never called back, but Dan did. He berated me for wanting the car midweek, saying if I didn't have an issue with it not being there last Wednesday, I should not have an issue now. I repeated that I had been told by two people that the car would be available and had a trip planned and needed to rebook the rental car. he said he would call back. In 4 hours he didn't call back, so I called again and got Mike, who told me that car was in transit to Boston, and could not guarantee any delivery date. At this stage I'd had enough and asked to cancel the whole deal and get my deposit back. he said he had no authority.
I went in on my way home from work and spoke to Bob, who had a name tage saying general sales manager. He also has no authority and told me the only person who does is unavailable for two days.
Part of the value of the car is service and I don't want to ever do business with this company. Yet they seem intent on forcing me to accept the car from them whenever it finally arrives.
Listen to those alarm bells.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
My first encounter with this dealership was very unpleasant.

I went in looking to test a 2003/4 Accord 4 cylinder sedan with a manual transmission. Bob was the salesman that was "assigned" to me, and I told him exactly what I was looking to buy.

We went out to the lot and looked at a few cars, he tried to show me a used 2001 Accord V6 coupe with an automatic transmission. I told him that it was nowhere near close to what I was looking for, yet he insisted that I test drive the car.

When waiting for him to take me out for the test drive, he had to ask another salesman for his dealer plate because he lost his, and while waiting in the car the idle kept jumping from 600 rpm to 1500 rpm. When Bob got back I pointed it out to him and said "look at the idle". He responded, "what, I don't see anything wrong". I quickly took the car around the block and told him that I was not interested.

Then they started with the sales pitch trying to sell me a car that I never wanted to begin with. They were very agressive, trying to sell me the car right away. They tried to pressure me into an agreement, and at some points they were very insulting. All for a car that I didn't want.

The only reason why I came back to the dealership is because I found online that they had the exact car that I wanted to get. I said I would not buy a car from Bob and had a different salesman (forgot his name) that was very nice and helpful. I purchased the car, and found out later on that he was no longer a salesman there.

I went back for the first of their 3 free oil changes that you get when buying a car from them. This oil change was not free. I had a $10 roll of quarters in my center console that was stolen by their valet and was unsatisfied when I found my radio on a different station (I was listening to a CD when I pulled in) and they didn't even move my seat back to the original condition. This was the first of a handful of bad experiences with their service department.

I would suggest that anyone stay away from this dealership if they're serious about buying a car. I am going back there to look at a Fit for my girlfriend for laughs to see what kind of garbage they pull this time.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Stay away from Honda Village.

I have bought two cars from them in the past, both from a very decent and polite salesperson who is no longer there - I guess he didn't fit their profile. However, after returning on two subsequent occasions trying to buy two different cars, I can see why customer loyalty no longer exists.

Talk about heavy handed, high pressure sales techniques! Just reflecting on my most recent experience (in May '07), here are some things you should know to expect in case you insist on going over to the darker side of Honda, or if you're just a glutton for punishment:

1. Even though I was familiar the car, they INSISTED that I drive it before they would discuss the numbers with me

2. The salesperson insisted on getting me to make a final commitment and holding on to my credit card (!!!) before he would go present the numbers we had discussed, to his sales manager. He became quite irate and testy with me when I refused to do so

3. It was next to impossible to get them to give me back the keys to my own car which they were looking at for trade-in-value, even an hour after they had finished looking at it! I eventually pulled out my cell-phone and threatened to call the police if they did not return my keys to me immediately.

4. On my previous failed attempt to give them repeat business (in Nov '05), they told me that I was being entirely unrealistic with what I was asking of them. Later that same day I got exactly what I needed from Herb Chambers Honda and drove out of there with a new car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Made me an offer and wouldn't honor it!!!!!!!

My friend went and bought a Ridgeline from this dealer and so did his sister some time later. They both were happy with what they got, so i went to see them myself. I was happy with dealing with Terrance the sale manager, but when it came to negotiating with Mike(manager) things went bad. There first offer was a lease that was so high i wanted to walk out. then i gave them my offer, which they did not accept. they called me a couple days later and I uped my offer a little bit and they said we were 1500 away. So went back in a week later and after a bit of talking I agreed to there 1500 more, but then they said no, they can't honor there offer.

So they made me an offer and i decided to take it and then they said no, I will never deal with them again!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
I went to Honda Village to test drive the new CRV. I met with Jay who took me downstairs where I got to see the car in a garage with a bunch of other Hondas. He was very knowledgeable about the car. We took it for a test drive and he answered many questions I have while at the same time offering a lot of selling points about the Honda in comparison to the car I was driving, a VW. We got back in to talk numbers and what he intially offered was lower than I wanted on trade in and dollars off the MSRP price. He offered a real hard sales pitch, wanting me to agree to purchase the car at the numbers we worked out that he was going to bring to his boss. I said I wouldn't agree to anything until he saw if those numbers were acceptable. He kept trying to get me to agree and then his boss came out asking what would it take for me to buy the car today. I told them it was a major purchase and I wanted to think about it. At that point, I walked out. I actually called them the next day after getting an auto loan check from my credit union, something dealerships are very familiar with, and Jay said they couldn't take it. I said are you sure, it's a reputable credit union, he said no and I could fill out a purchase agreement and bring it to my bank. I ended up calling Bernardi Honda who accepted the check and purchased the car from them. Jay called a day later and I told him he lost a customer. Nice guy, but not a good salesman.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Went to this Dealer and not only were they rude (like they were doing me a favor) and sales guy was very dishonest.

First of all this is a Honda Accord and I have driven Accords for so long that it is almost not relevant to take a test drive. But the sales guy insisted that I had to take a test drive. Why? I really dont know. I am here not wanting to test drive and buy the car but he insist that I should......only one word to describe that....immature and stupid. It almost felt like I was at a MOB STORE!

At the end of the visit when I decided not to get the vehicle, they told me wait outside for about 10 minutes (Boston Cold) until they pulled up my car which was being assesed for trade in.

Worst car dealer experience in my whole life and I have been to a few. I will never recommend this dealership to anyone. PLEASE PLEASE STAY AWAY FROM THEM.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
I was looking for a new CR-V and called Honda Villiage to see what they have available. I spoke with Samantha Lee who said that they have the model I was interested in in stock and we agreed on a price. My wife and I drove down to the dealership and Samantha handed us to Kevin Hunt, a "Selection Specialist." After wasting our time for 20 minutes it became clear that they did not have a car in stock and they also would not honor the price that was quoted to us. Kevin was extremely disrespectful in the way he dealt with us, so we ended up just walking out on this sorry excuse for a man.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Went to test drive a car -- they did not have the car in stock even after confirming, both when making the appointment in that morning, and less than an hour prior. When I arrived to discover there was no car, the salesman I had the appointment with was "on a break", and I spoke with a manager and explained the situation. He *did not apologize*, but took me to see a car that had already been sold, "that morning". The paper on the dashboard said it had been sold the previous day. DO NOT GO TO THIS DEALER. Dishonest and a total waste of time.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
They are worst face of a dealership. I would rate them "Zero" on every count. Here is my experience:
1) Did not have vehicle in stock even after confirming one hour before the appointment
2) Rudely and bluntly refused to honor their written quote that they sent in email.
3) High pressure, rude and unfriendly management.


Most of the dealers we went were really nice, no pressure, honoring the prices they quote either on internet or phone.

These kind of dealers bring bad name to the whole industry.
Please do your homework before you shop with them. There are far better and honest dealers eager for your business than Honda Village, Newton MA.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Incredibly high pressure sales pitch.
1st. Tried to claim limited supply.
2nd. Claimed color I wanted was limited supply.
3rd. Wanted to hold my debit card while bargaining

The list goes on and on...they actually gave me the price I asked for but I was so irate with them I walked out.

Please stay away. If they don't sell any cars maybe they will change tactics.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda Village:
Totally agree ! PLUS dishonest.
I asked about 04 cr-v's rollover test, the saler told me is 4 stars. I wanted see the testimonial, so he handed me a paper which he said just printed out from "consumer guide" about 03 cr-v with a 4 stars on rollover test. I insisted to ask NHTSA, he said you never can ask them.
When I later on at home found out on the "consumer guide" web, it showed 03 cr-v had 3 stars on rollover test.
I will never go back there again even they are close to me.

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