120 Reviews of Honda of Columbia - Service Center
Excellent Customer Service!!! Since acquiring a used Honda Civic Hybrid over 4 yrs ago, it has been a little hit and miss with my service experiences until I met Preston Locklear. Since acquiring a used Honda Civic Hybrid over 4 yrs ago, it has been a little hit and miss with my service experiences until I met Preston Locklear. Preston is very personable and always made me feel like my vehicle was in the best possible care and that he would make sure everything was taken care of. All was well with my service experience! Fast forward to 200K miles on the hybrid. when I had to have the hybrid batteries replaced. I felt I had no options but to get the vehicle repaired at a very hefty $4000 cost. After a lengthy debate with myself over the pros and cons of the repair, Preston suggested I talk to one of the salesman about other options and introduced my wife and I to George Moore. We explained the situation to George with some budget limitations that we had and then it was off to the used car section of the lot. George was able to get us into the right vehicle and Jeff Joseph handled the financing end of things. We were made to feel as if we were being taken care of every step of the way. More
terrible cutomer serice and dont waist your time with servc terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree gir terrible service dept. never answer the phone. always get a voice mail terrible customer service always speaking to a recording and a phone tree girl. No personal touch what so ever highly disappointed in the dealership as a whole bad management More
Service Dept We have purchased 3 autos from the dealership since 2009. While we may not have made the best choices on our last purchases, we return based on the e We have purchased 3 autos from the dealership since 2009. While we may not have made the best choices on our last purchases, we return based on the excellent quality of service by Preston Locklear in the service department. He is an outstanding asset to the dealership and makes an extra effort to accommodate customers. More
not happy with service I had an appointment today at 2:00 to replace a visor which I pre-ordered and balance my tires. After 90 minutes I was told it would be another 30 mi I had an appointment today at 2:00 to replace a visor which I pre-ordered and balance my tires. After 90 minutes I was told it would be another 30 mintues to get my tires balanced. I made an appointment so that I would not have to wait. Not a happy customer! More
If it wasn't for the convenience regarding location, we would never come back. Every time we bring our car for service of any kind, they are either unable to complete the service or do half of what we aske would never come back. Every time we bring our car for service of any kind, they are either unable to complete the service or do half of what we asked. We had to reschedule four times do have a simple windshield molding replaced. Asking for a car wash was too much for them to handle and wanted us to come back. What's up with that!? More
The service I received from Paula was great. A part(valve) had to be ordered and I was called with a scheduled appointment once the part was received (1-2 days as promised). Paula was very profess part(valve) had to be ordered and I was called with a scheduled appointment once the part was received (1-2 days as promised). Paula was very professional and the service was completed timely. She also found a brake light burned out of which I was unaware. If all Honda employees were like Paula, Honda of Columbia would be the best dealership and service center nationwide. Thanks again Paula, Janie B.Hall More
They were very fast and friendly. I did not expect my vehicle to be ready until at least 5:00. It was done by 3:30 and Paula called to let me know. The bill was just under what I was quoted. Love tha vehicle to be ready until at least 5:00. It was done by 3:30 and Paula called to let me know. The bill was just under what I was quoted. Love that they have wi-fi. I would recommend this dealership. More
The service I received today, 03/16/11 was exemplary. The employees are knowledgeable, kind, and professional. The vast amount of work was completed in a timely manner and explained to me before, during The employees are knowledgeable, kind, and professional. The vast amount of work was completed in a timely manner and explained to me before, during, and at the conclusion of my service. I am a loyal customer of this dealership and would not think of taking my Honda CRV anywhere else for service. A great team! Thank you and please continue to maintain this high quality of staff! More
I always take my car to be serviced here. Friendly,knowledgeable, helpful staff. They take care of my car in a timely manner and great service all the way around. I highly recommend that yo Friendly,knowledgeable, helpful staff. They take care of my car in a timely manner and great service all the way around. I highly recommend that you try them out, you will not be disappointed. I send all my family and friends at Honda Of Columbia because I know they can be trusted. More
I have all my service done at Honda Cars Of Columbia. I am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very nice and helpful. I recommend Honda Cars Of Columbia to anyone who wishes to do business with fair and honest people who look after the best interest of you and your car. More