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Honda of Downtown Los Angeles - Service Center

Los Angeles, CA

4.4
2,008 Reviews

2,008 Reviews of Honda of Downtown Los Angeles - Service Center

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June 09, 2024

Excelente servicio y siempre son amables los he recomendado con mis familiares y amigos gracias More

by Ofelia Librado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 09, 2024

Excellent service! Communication was easy and it was nice to be able to wait at the customer lounge until the maintenance check is complete. More

by YEIYOUNG.CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 08, 2024

The 2024 Honda Accord Hybrid Sport I purchased had some small scuff marks on the front right side of the bumper. It was repaired promptly. More

by HTRUONG_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanni Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 07, 2024

I take my car in dealer. it should take one hr fifteen .it take six hours that was way too long.god is good Marie Ramos-Halliday More

by beautifulqueenie1011@gmail .com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forget name
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Jun 07, 2024 -

Honda of Downtown Los Angeles responded

Hello beautifulqueenie1011@gmail.com, Honda of DTLA would like to express our sincere apology for the length of time that your vehicle was in our service department. I would like to have our Service Manager speak with you and get more details so that we can address your concerns with our team, but I can't pull up your information with the above name, please feel free to call me at (213) 234-2130. Respectfully, Gladys Dealer Guest Relations

Helpful
June 05, 2024

I am dealing with a frustrating situation with my three week old Honda Prologue. My dealings with Honda of Downtown have been a bright spot in an otherwise frustrating situation. Sarah, in the service depa More

by ANTZONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Jun 05, 2024 -

Honda of Downtown Los Angeles responded

Congratulations ANTZONA, Thank you for your positive feedback! We're pleased you enjoyed our selection and found Sarah (Service Manager) helpful at Honda of Downtown Los Angeles. We hope for the best outcome with the situation of your New Honda Prologue. Drive Safely, Dealer Guest Relations

Helpful
June 05, 2024

I always have a good experience in this dealership. In general customer service is great. More

by bchaveza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Peñuelas
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Jun 05, 2024 -

Honda of Downtown Los Angeles responded

Hello bchaveza, We're thrilled to hear you received excellent service from start to finish with Oscar and our Service Team! Thank you for choosing Honda of Downtown Los Angeles! Drive Safely! Dealer Guest Relations

Helpful
June 04, 2024

Excelente Servicio muy atentos un Trabajo muy bueno se los recomiendo para que vayan ahí siempre gracias por su atención y servicio y voy a ir siempre gracias More

by GONZALEZPEDRO44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Zurita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irene Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Honda of Downtown Los Angeles responded

Hola GONZALEZPEDRO44, Michael Ibarra, Roger Zurita, Isaac Castillo, Irene Mendez, Luis Gomez, Jorge Carpio, Ruben Moreno, Chris Nunez, Cesar Nava, Casar Martinez, y Honda DTLA Team desea agradecerle mucho por esta increíble revisión, apreciamos enormemente sus amables palabras. Por favor, recuérdenos para sus futuras necesidades de vehículos. ¡Conduzca con seguridad! Relaciones con los huéspedes del  concesionario 

Helpful
May 30, 2024

Good service. Very helpful! Satisfying experience. Will use again for the next car also next time More

by ALEXISKANG81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Zurita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Honda of Downtown Los Angeles responded

Hello ALEXISKANG81, We're thrilled to hear you received excellent service from start to finish! Thank you for choosing Honda of Downtown Los Angeles! Drive Safely, Dealer Guest Relations

Helpful
May 30, 2024

Buen servicio y muy atenta Janette muchas gracias por el servicio todo muy bien gracias More

by AGUERRA1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jannete
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May 31, 2024 -

Honda of Downtown Los Angeles responded

Hello AGUERRA1209, Thank you for your review! We're glad to hear you're very satisfied with Janette and our service at Honda of Downtown Los Angeles. Drive Safely! Dealer Guest Relations

Helpful
May 28, 2024

good staff Good treatment of the staff good information about the car complete written information about the car More

by NELVALY.19.20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Honda of Downtown Los Angeles responded

Hello NELVALY.19.20, Ruben Moreno, and Honda DTLA Team would like to say thank you so much for this awesome review, we greatly appreciate your kind words. Please remember us for your future vehicle needs. Drive Safely! Dealership Guest Relations

Helpful
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