Honda of Downtown Los Angeles - Service Center

I have been visiting this dealership before it was taken over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned car over by the new management. The service has improved greatly after the new owners took over this dealership. The amount of new cars and pre-owned cars has tripled! The service times are shorter and the shuttle service is great! They drop you off and pick you up! Great Service Advisers who will draw your attention to things that you'd never think about getting fixed, but will help you in the long run..The prices are reasonable as compared to other dealers. They really try to FIX the problem, rather than giving you the run around. I'd recommend this dealership to everyone! More

I brought my 2010 Honda Accord in for basic service and felt I was not handled in a timely manner by my first service advisor, I called into the store while still in the service lounge to speak with a mana felt I was not handled in a timely manner by my first service advisor, I called into the store while still in the service lounge to speak with a manager and the receptionist transferred to me the Customer Relations Manager "Gladys", she came right over with her kind and caring attitude, reassured me that she appreciated me reaching out, listened to my concern with care, informed me she would be back in a moment. Gladys came back with Juan and introduced us and I was very happy with her choice. A situation that could have turned out bad for all of us turned out great. Thanks Honda of Downtown for having a staff that listens and cares about your customers. More

I went here for an oil change and everyone was very friendly and efficient. I was out in no time! Camisha called to follow up and was very nice. The price was a little steep for an oil change, but I am friendly and efficient. I was out in no time! Camisha called to follow up and was very nice. The price was a little steep for an oil change, but I am happy with the service I got. More

I have been taking my Honda to HDTLA for over a year now and although the service is great I have ran into a couple of concerns with a certain Advisor. Gladys has always been there to give me some understa and although the service is great I have ran into a couple of concerns with a certain Advisor. Gladys has always been there to give me some understanding and my concern then disappears, she is a true example of "Loving to Serve others." Godwin and Juan Salazar are also great. Mr. Shuster (Owner), keep putting the right staff in your store and you will continue to have a customer like me that will inform all her friends, family and co-workers that Honda Downtown Los Angeles is the BEST!!!! More

Honda of Downtown LA has been very helpful with all my service needs. I even purchased 2 cars from them recently. The service director Godwin Tsui and Jae the service exec was very helpful and was very service needs. I even purchased 2 cars from them recently. The service director Godwin Tsui and Jae the service exec was very helpful and was very knowledgeable as they were able to meet my needs. My car was completed as promised and the car was washed for free! I will definitely go back to them to purchase or for service again. More

Juan Salazar went above and beyond to help remedy my car issues--even though I had to come back to the dealership due to the wrong part being delivered I was still satisfied with the level of service I rece issues--even though I had to come back to the dealership due to the wrong part being delivered I was still satisfied with the level of service I received. As mentioned to several staff members, I live very close to Cerritos Auto Square and have dealt with Long Beach Honda and because of the excellent service I have always received from this dealership I prefer to make the drive downtown. My experience has been positive with two car purchases and now with the service department. All of the staff is always friendly, warm and welcoming. Being in a field working with the public, this is something I always take notice and have a high regard for when I see it. Thank you! More

D'Andre provided great customer service, gave me all the information that I needed for my car. Defienetly would recommend other customers to D'Andre and his great service. Thank You the information that I needed for my car. Defienetly would recommend other customers to D'Andre and his great service. Thank You More

The personnel at the Honda Downtown are very professional. From begining till the end of service to my car. Thank you so much for your service. professional. From begining till the end of service to my car. Thank you so much for your service. More

I called and made my appointment. I have been to other dealers for service and I wasn't too fond with their service. I called and made my appointment. I spoke to a lady named Yessi and she scheduled my ap dealers for service and I wasn't too fond with their service. I called and made my appointment. I spoke to a lady named Yessi and she scheduled my appointment with no hassle and answered all my questions. When I took my car to get serviced everything went smooth. I will definitely come back! More

I came in for an oil change. Not only was the $26.88 price point amazing, but the customer service was great too. My oil was changed in a timely and efficient manner, I received a free car wash and got price point amazing, but the customer service was great too. My oil was changed in a timely and efficient manner, I received a free car wash and got to work on time! Thank you, Honda of Los Angeles! More