Honda of Downtown Los Angeles - Service Center

so i needed a oil change so i called to see if i can make an appointment and i was greeted by an employee by the name of yesenia morales so she scheduled the appointment for me and was very helpful and frien an appointment and i was greeted by an employee by the name of yesenia morales so she scheduled the appointment for me and was very helpful and friendly the day of my appointment i took my car in and the employees that did the oil change were very kind and knowledgeable i would highly recommend this place to any family or friends of mine kkep up the great work!! More

Dandre middlebrook answered all questions and was very well spoken made my experience very pleasant keep up the good work need more like him in customers service well spoken made my experience very pleasant keep up the good work need more like him in customers service More

I took my 2010 Honda Accord in for an oil change and my service advisor Jae Chung informed me that I had a recall that I knew nothing about, other service departments I have taken my car to only informed o service advisor Jae Chung informed me that I had a recall that I knew nothing about, other service departments I have taken my car to only informed of things that would cost me, I found that to be refreshing and I need to get my car earlier than I thought and they kindly accomdated me without any hassle. I will be taking my car there from here on out and inform my friends and co-workers about this dealership's service department. I never take out time to right reviews but as I type this there is a smile on my face of relief and there is still good customer service on this earth. More

This is an awesome, clean, friendly, and great customer service dealership..Woohoo!!!!! to Honda Downtown. I had a diagnostic done on my vehicle. The price was fair and it was deducted from my total price service dealership..Woohoo!!!!! to Honda Downtown. I had a diagnostic done on my vehicle. The price was fair and it was deducted from my total price. This dealership didn't try to overcharge me or get me to purchase things that I didn't need on my vehicle. I was offered water and coffee, while I was waiting on my vehicle. For the amount of work that was needed on my vehicle, they sure got me in and out within 2 1/2 hours. All of my family members have Honda vehicles and we use downtown Honda to fix our cars. I recommend everyone, who has a Honda, to use Honda downtown LosAngeles for your service needs. Also, they have great deals going on right now, on new and use vehicles. I'm thinking about trading mine in, in the next six months. Keep up the great work Honda dwontown Los Angeles!!!!!!!!!!! More

I went to the dealership to have a recall done to my vehicle. Nidia helped me schedule my appointment. She worked with my schedule. I was attended at the service drive promptly. I was so happy that my s vehicle. Nidia helped me schedule my appointment. She worked with my schedule. I was attended at the service drive promptly. I was so happy that my service also came with a CAR WASH!!! I will definitely be servicing my vehicle here from now on. More

I was very pleased with the help I got. Great service done on my car. And best thing everyone was friendly. So glad this dealer is close by. Not only does it do Hondas but also Acuras. done on my car. And best thing everyone was friendly. So glad this dealer is close by. Not only does it do Hondas but also Acuras. More

she was very helpful when I called and told her I had revieved a letter regarding a recall on my headlights. Same day brought my car for service. i left with a good experience revieved a letter regarding a recall on my headlights. Same day brought my car for service. i left with a good experience More

Service department was very nice, helped me get everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. More

The customer service I received was great. I was greeted right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. More

So i came here and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run aro "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the xxxx do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a xxxx poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More