Honda of Fort Worth - Service Center

Erica Gillespie is truly a lifesaver at Fort Worth Honda! She not only saved me when my car door broke, but she was also timely, communicative, and kept me in the loop every step of the way. On top of that, She not only saved me when my car door broke, but she was also timely, communicative, and kept me in the loop every step of the way. On top of that, she found a leak in my main seal and tackled all the fixes with confidence and care. Erica goes above and beyond — she treats you like family, makes sure your car is safe, and somehow makes a stressful situation feel easy. If you need someone you can truly trust with your car, Erica is the one! Fort Worth Honda is lucky to have her, and I’m so thankful she’s my go-to. More

Trenton Thannisch was my service advisor, and he did an excellent job. He was professional, made helpful recommendations for my 2008 Honda Pilot, and kept me updated throughout the process with messages an excellent job. He was professional, made helpful recommendations for my 2008 Honda Pilot, and kept me updated throughout the process with messages and a link. I originally came in for a simple oil change, but the service was fast, thorough, and even included a complimentary car wash. The cashier staff at the desk were also very helpful and explained the checkout process clearly. I even asked for a Honda of Fort Worth plate frame, and they kindly gave it to me for free! I traveled from North Fort Worth and will continue to service here. Thank you, Trenton, to the cashier gals up front, as well as the gentleman who gave me the plate frame! More

Took my new 2026 Honda Passport in for a popopped misaligned panel and some door weld and paint issues. Keep vehicle for less than a day, went back and panel was not addressed. They had it for 30 misaligned panel and some door weld and paint issues. Keep vehicle for less than a day, went back and panel was not addressed. They had it for 30 minutes and said it was fixed. It looked okay but on the way home I heard a pop noise and when I got out at home the panel was sticking out again so they did not try to actually resolve the the underlying issue and just pulled it in to make it appear as if it was fixed. I will not buy a Honda again. I never saw these issues with my other vehicles. More

Emmanuel is a Godsend, to me, I was very nervous to even go through this process but he made everything clear to me and he listened to my needs and he delivered. He remembered what I wanted in a car and mad go through this process but he made everything clear to me and he listened to my needs and he delivered. He remembered what I wanted in a car and made sure that I got what I wanted. He has a caring heart and a beautiful soul that meant the world to me. Manny kept his word and if he didn't know he asked one of his coworkers and he got the help he needed. I am the proud owner of a 2021 CRV-EX named the "TheGreyGhost". Emmanuel you rock! More

I am tagging the service director because the employee I spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... spoke to wouldn't give me her name or transfer me to anyone else for help. I consider that poor training and poor management. Here is my issue... I purchased a battery at Honda Fort Worth in April 2019, but that battery failed in July 2021. I went back to the dealership and it was replaced for no charge. Today, I went to Honda of Weatherford (because it's closer to my home) and they informed me that my battery is bad and needed to be replaced. I left that location to go home and find my paperwork from my last replacement. I found my paperwork and checked the battery. It is labeled with the date 6/21 and a 100-month limited warranty. I called Honda of Fort Worth's service department about bringing it in for a replacement. I was informed that batteries only carry a 3-year, 36,000-mile warranty. My battery is within those parameters. However, they refused to honor the warranty stating that it is only good from the date of the original battery - April 2019. The girl on the phone also told me that the 100-mile warranty written on the battery doesn't mean anything at all. That "it is useless, I do not know why they put that on there." I suppose this is a warning on several levels: 1.) Honda brand batteries are garbage. My original battery, plus the two replacements only last approx. 28 months each. 2.) The warranties are deceptive. Why isn't the 3-year warranty valid from the installation date of the battery? Don't even get me started in the 100-month warranty scam. 3.) The service team is disrespectful and not helpful. She would not give me her name, refused to transfer me to anyone else, and hung up on me twice. During my original call then when I called back. More