Honda of Kenosha - Service Center

Recall repair botched and poor customer service I've had many problems with my 2018 odyssey. On its 3rd trip to the service department a recall for the sliding doors was performed. They put in fau I've had many problems with my 2018 odyssey. On its 3rd trip to the service department a recall for the sliding doors was performed. They put in faulty motors, damaged the weather stripping on the doors. I was sent home with a vehicle they knew was fixed improperly. Had to wait a week to get it in to repair the problem. When I showed up today they hadn't even ordered the correct parts to fix it. So I will have to make a 4th trip to this service department in a week. They have offered no apology for their actions nor done anything to help make it right. They did however offer to sell me another car at a much higher price than what is listed at any other dealer. When I questioned this, I got no response. I now have a car that has had the strut repacled at 3000 miles a sway bar replaced at 20000 miles. It has transmission problems, that the dealer says is the adaptive tramsission system, the apple car play rarely works, it brakes for no reason. A vehicle this new should not have these problems. PERIOD. The whole point of buying a brand new vehicle was to not have to deal with issues. I've spent countless hours waiting for it to be fixed, waiting on parts to be ordered, with no resolutions from this dealership. I loathe this car. It cost a fortune and every single day something isn't working properly on it. More

Unnecessary work The dealership repeated work done by a different Honda dealer I had the work done in Waukesha Honda about 5 months earlier I was overcharged by re The dealership repeated work done by a different Honda dealer I had the work done in Waukesha Honda about 5 months earlier I was overcharged by redoing work that wasn’t needed More

Amazing experience Helpful young man. Every dealership should have a place like him. I would recommend him to anyone who is looking for a car or repair Helpful young man. Every dealership should have a place like him. I would recommend him to anyone who is looking for a car or repair More

Service department Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and looks brand new. Wow just wow.. great experience overall from the moment I dropped off to the moment I picked my Honda hrv up.. thank you again.. Kathy More

The service was okay My initial review was awful but after I got ahold of the service manager he helped me and made the moment right. I'd give em a second chance. My initial review was awful but after I got ahold of the service manager he helped me and made the moment right. I'd give em a second chance. More

Poor service department I had my Odyssey in for service yesterday. Based on the "multi-point inspection" it was recommended that a number of things be done that had been by I had my Odyssey in for service yesterday. Based on the "multi-point inspection" it was recommended that a number of things be done that had been by another service provider within the last six months or less. For example, the transmission fluid and the power steering fluid was flushed/replace 6 months/2000 miles ago. The the transmission fluid is still bright pink and looks like it came right out the bottle. I declined. They also said I needed new wiper blades. New Goodyear Assurance wiper blades were installed 3 months ago and the car has been in a garage out of the elements. Seemed strange, but I authorized the replacement over the phone and requested that the old blades be returned to me. They were not returned, and I had to go back to retrieve them, minus one of the connectors. The "old blades were in like-new condition and far better the the flimsy ones that replaced them. More

Bad experience The place looks amazing and people are overall nice but they ripe me off. I went in for service told them what was going on with my car and the made t The place looks amazing and people are overall nice but they ripe me off. I went in for service told them what was going on with my car and the made the inspection came back and told me it was the battery I needed a new oil change and filters. I agreed to getting it done because I absolutely know nothing about cars it's been 3 days and I'm still having problems with the reason I went there in the first place I absolutely do not trust them and will not be going back get lied to again! More

Bad and then got worse Went in for recall, oil change and battery check, 4 hours later, nothing is done till I complained. I arrived at 1:30, did not leave till 7pm. Battery Went in for recall, oil change and battery check, 4 hours later, nothing is done till I complained. I arrived at 1:30, did not leave till 7pm. Battery supposedly was fine after two dianostics, I refused to pay for second one. I was told battery was fine, recalls were done, oil changed. Car was recharged. I am on the road, notice radio also wasnt fixed as asked three imes. Four days later, same battery issue, take it back after major complaining and had to deal with Joe. He has a friendly attitude but is a snake. Now I'm told after getting a loaner car that I need a new battery, why wasnt I told that last week? Im also wonsdering if recall work was done as airbag area didnt look like itt had been touched.Radio still wasnt fixed and idiot Joe has my valet key and locks himself out of my car, calls me three times wanting me to come down at 9pm to unlock car. No, I'll be there in the morning. I get there in the morning asking for recharge to get home as they're not capable of fixing the battery, car is cold , covered in snow, not recharged. I asked Mr. Joe to at least recharge so I wouldn't stall on the way home, he didnt give a xxxx whether I got home safe or not. Joe also thinks everything is funny, ha,ha jokes on me but thank god, I got home. Will never step foot in Kenosha Honda again. More