Honda of Oakland

Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Oakland:
I brought my girl friends car in because it was making a groaning noise in the rear when you turn. To make a long story short they basically said the repair was not covered by the warranty and wouldn't return the car until I paid. After I got the car back I looked at the warranty in the glove box. It was very clear the work was covered under warranty. Her cas was well within the milage and time fram of the warrant. There is even a service bulletin (S/B 07-024) that stats that the normal warranty applies. It is unbelievable how dishonest they are.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Honda of Oakland:
I brought my car in Oakland Honda for a driver-side rear wheel hub bearing replacement of my 2003 Honda Accord. I brought my car in early of the day (don’t remember the exact time) on a Saturday and received my car finished by closing time. The problem I have with the dealer is I had to replace the same bearing in less than 9k mi again. From what I know, a wheel bearing of an ordinary sedan should last the lifetime of a car.

I problem I had for the first time repair was my Honda got spin-off to a rough unpaved-road and the bearing was damage and made sound while the wheel was spinning during driving. So I found out Oakland Honda had the part in-stock and can replace the bearing right away. I had schedule an appt. that day and brought in my car for repair. I have waited most of the day for the repair and about an hour before closing I walked inside the repair area to see the progress and also talk to the technician to see if my car have other damages. What I saw was my car was just sitting on the rack half way unfinished and untouched. The technician, a Vietnamese guy, was there just chatting and wait for the time to go by and would just finished the last project of the day and go home for the weekend.

After I received the car, the sound from the wheel was mostly gone, but since the repair on 03/10/07, I just noticed the sound came back and had redo the same repair work in Walnut Creek Honda.

I suspect the issue I had to redo the repair work was:
• A defected bearing for 1st repair
• The technician did not do good repair work

I think the technician problem is more possible because the probability of having a detect part from Honda should be minimal. Because QC on part have to ensure reliable parts to put on car, otherwise it would be costly for Honda to replace bad parts on new sold cars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Oakland:
Absolutely the worst car purchasing experience I’ve ever had. Tina, the internet “Sales Manager”, attired in dirty sweat pants and sneakers was both unprofessional and rude in her duties as the go between with the “behind the glass” sales manager, Chi.
Her lack of product knowledge and inability to deliver the product as promised says a lot about this dealership. Communication with the general manager, Todd was useless as well. He couldn’t even follow up on his promise for a free oil change on a 28k vehicle.
The pricing was within $100 of other area dealers, but not worth the hassle of dealing with this unconcerned dealership. I bought the vehicle, but ended up going home to take a long shower……
Avoid!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Oakland:
I was referred by a friend, who has purchased a car there two weeks ago. I was intrigued by their highly-advertised 0%-financing and requested a quote over the phone. I asked if I could stop by after work to meet the sales person and have a look at their lot.

The moment I arrived things got off the wrong foot. First Tina couldn't remember what Accord model she gave me a quote on and then immediately proceeded a more expensive model on me. When I kept protesting she kept insisting that was the model I wanted and requested over the phone. I should have left at that point. She then sent someone to get the car, which I did want to see, but had no intention of buying at that point. I've seen enough. To get her to stop and realize that she has lost me along the way took a super-human effort. I should have simply walked out but thought that it was rude. Please don't go to this place unless you are ready to deal with Guantanamo-style pressure and tactics. And my reward for putting myself though this: an indignant and sullen sales person. Awesome!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Oakland:
After I traded in my old car for a new Honda, the dealer did not complete the paperwork on the trade in a timely manner, resulting in me being liable for another payment on my trade-in. Then they never completed the DMV paperwork on the trade-in and lied that they did. Their general manager Todd King is beyond rude. I always purchase Hondas, and am an Oakland resident, but this is my first and last time buying from Honda of Oakland. Try El Cerrito Honda, they are great.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Oakland:
I was calling to schedule an appointment for buying a car over the phone, but this sales person was SO RUDE and HUNG ME UP. After that, I don't have any faith to go back there again, REGARDLESS they might offer irrestiable deals. And I won't recommand any of my friends to buy ANYTHING from this person neither. If you have to go there, I suggest you to talk to SOMEONELSE. I am sure other sales resp. will have more incentive to work in the same dealership.

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