Honda of Olathe

We felt very comfortable with the service process and end result that we recieved. As will sometimes happen with an older vehicle, a clip was broken during the repair. We were informed of the broken clip, th result that we recieved. As will sometimes happen with an older vehicle, a clip was broken during the repair. We were informed of the broken clip, the part was ordered and replaced at the dealership's expense and we were accomodated with alternate transportation because of the extra day that it took to get the job done right. We felt the price was fair and we would recommend this dealership's service center to other Honda owners. More

Ancona Honda has a friendly, courteous and efficient Ancona Honda has a friendly, courteous and efficient workforce. They have a very clean well equipped service department. Along with the preceeding t Ancona Honda has a friendly, courteous and efficient workforce. They have a very clean well equipped service department. Along with the preceeding they have an excellent product to market. We are the owners of our fourth Honda Accord. They have been long wearing, economical to own long term and fun to drive. More

My wife's Honda Pilot was due for the dreaded Timing Belt/Spark Plug service and I knew it was going to cost a lot. The day I was ready to take it in (a week after I made the last payment), she told me Belt/Spark Plug service and I knew it was going to cost a lot. The day I was ready to take it in (a week after I made the last payment), she told me the VSA light came on during her drive to work. I took it to O'Reilly's and got the code read and did some Googling to find the VTEC Spool valve was bad based on the fact that I was bad about getting the oil changed regularly (sludge builds up in the valve over time). I took it to Frank Ancona, told them what I needed done and about the code. They gave me a loaner and called me alter that day to say the spool valve was clogged, they tried cleaning it but it was done for. I was happy they tried to R&R (Remove and Repair) the part, but I already had an idea of what I was looking at. I told them to replace it and proceed with the A4 service (Oil Change/Timing Belt/Spark Plug/Valve Adjustment). The next morning they called and said that there was a gasket/seal that was getting ready to fail inside the timing belt housing. It hadn't failed yet, but was starting to develop condensation around it and could go in the near future. They gave me the option of fixing it then for $100 or waiting. I asked how much it would be to fix later and was told that it would be $500 with all the labor to tear it back down to where they were already plus any damage if the leaking oil caused the new timing belt to fail). So, it was no brainer to replace it. They had the part in stock and I did little more googling to find out it's a common failure and gets replaced a lot during this time. They were able to get everything back together that day and the wife's car runs just as good as new now. The price was less than I expected for everything they had to fix and having the loaner vehicle for 2 days was a plus with both of us working and kids to pickup/drop off/take to soccer everyday. Very happy with the dealership. More

I purchased a 2006 Honda Certified Pre-Owned Accord from this dealership. I was facing quite a number of issues with it and after posting a rather lengthy negative comment I felt it appropriate to update. this dealership. I was facing quite a number of issues with it and after posting a rather lengthy negative comment I felt it appropriate to update. I recently had a conversation with the General Manager, Mr. Jason Heard. This man has been tasked with turning a dealership around and he is trying and succeeding if I may add. After reading of my complaint and making contact he offered to buy the car back from me. I threw in a curve-ball and advised that I had already tagged, titled, and licensed the vehicle to which he said, "That's ok." This guy was serious. That was his first offer. I sit on a few boards in and around the metro. I was speaking of my experience and when I spoke of his willingness to buy the car back from me...quite a number of my colleagues were floored if not pretty amazed. Mr. Jason Heard is a man of reverance. He is someone who will make right on whatever it is you would like. I more than recommend this dealership after working with Jason. I may add that Jason was personally courted by Mr. Frank Ancona himself to come on-board and turn the dealership around. Kudos Jason...you're doing a wonderful job! More

I had a wreck in March that blew the right side suspension and wheels out after slamming into a curb and brought it to them. They shipped my car out for body work at another body shop. After rece suspension and wheels out after slamming into a curb and brought it to them. They shipped my car out for body work at another body shop. After receiving my car back it still wasn't fixed. After 5 times of bringing it back to that shop they told me to take it back to Ancona. It was there from the beginning of November until today-the day after the SuperBowl-GO PACKERS!! It was out of there shop only when I had no other choice because I had to have my vehicle, or they said it was done and it wasn't. I was told "We're guessing here and swapping out all the parts that rotate, I don't know what else to do man." I am no mechanic, but that doesn't seem to be the most proficient, or professional way to go about assessing damage to a vehicle does it? In replacing both axles, and the steering column it made the problem far more apparent. There is still a shimmy in the vehicle after all of the work that they did, and now it is in worse condition than when I brought it to them. They have told me to take it elsewhere and get a second opinion. I bought my other Honda that I have had for 11 years and always had the work done at Oniel Honda. So now I will take it to a dealership that I have always found to be professional, proficient, and timely. I would not recommend taking any type of vehicle that needs anything other than regular maintenance to Ancona. Even though they are 5 minutes from my house vs. 25 for Oniel I will always be taking any further issues with my vehicles to Oniel, ask for Dave-he will take care of you. It isn't that Ancona was unkind or had been nasty but rather the level of service, and turn around time for repairs falls far short of complete or expectations. Good luck. More