Honda of Serramonte - Service Center

Bad service…….I sent my car to dealer four times for warranty .Also I left 10 times massage to American Honda case manager to ask about my car, she didn’t have any response to me. I am too disappointed warranty .Also I left 10 times massage to American Honda case manager to ask about my car, she didn’t have any response to me. I am too disappointed with your company’s service. I will never buy any Honda car again. More

Service Advisor, Jose Bustamante, was extraordinarily friendly, professional, and efficient. He explained everything that pertained to my car's service with a smile. I felt appreciated as a customer. He friendly, professional, and efficient. He explained everything that pertained to my car's service with a smile. I felt appreciated as a customer. He is definitely an asset to the service department. More

Once you are through the loooong line to drop off your car for service everything is great. Always friendly staff, always receive a text once they start on your car, texts throughout with updates and/or t car for service everything is great. Always friendly staff, always receive a text once they start on your car, texts throughout with updates and/or things to address, and a text once your car is ready for pickup. Can’t really say anything to $$ yet as our last 4 visits (2xmaintenance, 2xservice) were covered under warranty. I wish their scheduling or car drop off setup was better— it usually takes 15-20 mins to drop the car off even with an appointment. More

Xavier Contreras is very help, my wife drop the car and he explain everything. He text message us right away after the service is done. he explain everything. He text message us right away after the service is done. More

Darrel Wilson has always made my visit to the service department a positive one. He is knowledgeable and professional. I always make my appointments with Darrel. department a positive one. He is knowledgeable and professional. I always make my appointments with Darrel. More

I brought my car for an oil change. They had a happy hour special where it cost $49 for the oil change. The adviser Darrell was not aware of it, but did look up the deal and honored it. He promised my car to special where it cost $49 for the oil change. The adviser Darrell was not aware of it, but did look up the deal and honored it. He promised my car to be ready in two hours but it was done in one hour. More

Darrell Wilson took great care of my Fonda Fit when I brought it in for a transmission oil change service. I always bring my Honda Fit to Honda of Serramonte for routine maintenance services simply becau brought it in for a transmission oil change service. I always bring my Honda Fit to Honda of Serramonte for routine maintenance services simply because I trust him and I like the friendly staff. More

The guy that help me out on my service is awesome .. the only thing that concern me is the waiting on my car before helping me. Waiting is atleast 30 mins which is not good I understand if you're short on only thing that concern me is the waiting on my car before helping me. Waiting is atleast 30 mins which is not good I understand if you're short on people I'll just say hire more I guess ? Thats all More

I went for an oil change and for a tire inspection. Xavier Contreras was the advisor and he was very nice and professional. Excellent job! Xavier Contreras was the advisor and he was very nice and professional. Excellent job! More

Service advisor is very friendly, welcoming and accommodating although it’s quite busy Saturday and I came on emergency recall with no appointment. He set the expectations right due to it was so bu accommodating although it’s quite busy Saturday and I came on emergency recall with no appointment. He set the expectations right due to it was so busy with customers while the mechanics were limited. Good man & he said “not to worry, we’ll take care of you” Cool, Thanks. The only suggestion i have: when the car was ready I didn’t get a text, hopefully there’ll a notification on text from the shop. Last service I also didn’t get any text notification telling the us the car is ready to be picked up. It’d be great to have rather than guessing “oh I think it may be ready now after some hours”. Thanks. More