Honda of Stevens Creek

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Honda of Stevens Creek:
Walked onto the lot and was suggested to work with Steve. Steve is a salesman with integrity, no pressure, up front and honest. It was a busy night, Steve told us when there were delays in getting in line to have the finance guy look at our offer. We appreciated that. What happened next was rather insulting, although, I know it's just business. Steve had to be the messenger... we were completely lowballed (by $6000) with our trade-in. He stated that they do not go by the "blue book" values. So, my question is, why is it posted for consumers to see? Stunned, we left and Steve lost a sale.

If you're going to go to Honda of Stevens Creek, definitely work with Steve. Easy going, knowledgeable and honest (what more can you ask for in a sales guy). And beware of the "haggling" you have to deal with, I just don't have the tenacity to deal with that kind of business. My trade in was a Saturn, and wanted to drive something different. But, due to my less than perfect experience with Honda of Stevens Creek, I will be purchasing another Saturn which was Plan B.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Honda of Stevens Creek:
Stevens Creek Honda,San Jose Ca
I went car shopping this weekend and a friend told me to ask for the Internet department. He's a dealer rater also and may have read it on someone Else's review so whoever you are thanks. To finish the story We went in and Steve helped us not only find the exact car but also get us a great rate. He said they use CUDL and it sends our application over to a bunch of credit unions instead of banks. We got a really great rate as the credit score was a little low but we pay everything on time. We left really happy and overall one of the easiest deals. My thanks to other Dealer Rater's for the tips to make it work out.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
We received a price over the internet from South Bay Honda. They didn't have the car we wanted on the premises so we went over to Honda of Stevens Creek to see the car in the color we wanted. When approached by salesmen, we told them we had gotten this price from South Bay. They told us that South Bay salespeople were "liars" and that they could not give us that price. We were appalled that they would outright use that word. We were really put off by these guys. When it turned out that indeed the South Bay salesperson never came though with the car, let alone the price (she didn't even show up for our appointment) we went back to Honda of Stevens Creek. On the day we were to pick up the car, the car was to be on the lot. My husband and the salesperson had to drive to another lot (took about 1 hour round trip) to get the car. Then we sat down to finalize the sale. We had the price that the sales person quoted us. The sales person told us that the manager said it was too low. We were down there ready to buy based on the agreed on price. The sales person was a nice guy but he apparently should not have quoted a price he couldn't deliver on. It may be the game they play, make it the managers fault. In any case, the difference was about $150. The manager asked "are you going to walk away from the car you want for $150?" Indeed we did. They were dishonest. We will ever return there. We bought the car from Anderson Honda for the same price basically but the process was open, honest and straightforward.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
I have bought a used Acura from this dealership that was previously owned in the State of Florida. It is still my car, and there have not been any mechanical repair issues. Also, the price is reasonable.

There was something I liked about the salesperson. However, when it turned out that the vehicle did not have a spare tire, he followed instructions and took one from one of their other automobiles for use in mine. If I am not mistaken, that was the end of my dealings with him. He said he was seeking employment elsewhere.

The person who processed the paperwork evidently had a preference for Cantonese, Mandarin, or something else. I purchased a warranty through him, but eventually cancelled within a 60 day period. I only elected the insurance minimums and added comprehensive coverage with a $500 deductible. Leaving almost immediately to drive to the mid-west, I still did not have an official license plate.

After driving further than halfway across the (contiguous) country, I went to the carwash. The next day, I observed faint scratches throughout the car's paint. Subsequent inquiry through an attorney general's office lead to the impression that the service did not cause the damage; but unmasked a previous carwash-type problem(s). Fortunately, insurance still provided ~ $1,300, and I saved the claim through multiple winters. (In the nearer future, a new policy with a lower deductible would pay $3,000+ for hail damage).

When the warranty trial ran out, I asked about a different priced option but communication skills were once again lacking from the dealership. After reviewing the materials sent to me, I did not buy.

After at least two months, I was still waiting for my title and plates. It was difficult to complete tasks such as transferring the balance from the lender, or to register the vehicle. I did get pulled over for this once--before I knew that traffic violations are classifed as minor misdemeanors. Sales service was ineffective.

Honda of Stevens Creek promptly obliged a recent request for records.

I remain satisfied with the value of the purchase. My feelings may have been otherwise if I had not observed the missing spare, or elected comprehensive coverage.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
Tried again to purchase a car using our Capital One (no restrictions Blue) check and was told we had to fill out a credit application. They told us on the phone they accept the check but when we got there they changed their story. We drove 4 hours for nothing. Another dealer trying to attach a back up loan just in case the check doesn't go through. ANOTHER SCAMMER! We just got up and left. AWFUL CUSTOMER SERVICE! T.J. was nice but left to make deliveries during my call to Capital One. They had a young sales associate take over and poor kid didn't know what was going on. The Manager was a big liar (I forgot his name). Be CAREFUL buying a car from this dealership!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
I bought a used car from this dealership and i am so sorry. They sent this car out knowing it was bieng bought for my daughter. I specifically said I needed something that she would not get stranded in and she has had nothing bur problem. I tried to back out after noticing the air was not cooling on test drive. then I was called repeatedly to say the car had been through certified inspections. i finally relented after being told I could drive the car for a month and bring it back if any problem well from the radiator bieng full of slush , brakes going out, noises, needing new air conditioner condenser all within the first month. all they did was replace the condenser and now are giving me the run around the transmission is out!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
My husband and I were looking for a car for our daughter. We found a pre-ownd 97 Saturn coupe on their lot. The sales associate stated that it was a trade-in and that "they only keep the best cars to sell...the rest (implied the ones that need work) go to action". He continued to say that the car had been totally looked over by the service department and was in tip-top condition. We test drove the car, liked it, and purchased it. The finance guy actually echoed what the salesman had said, that the car was completely checked out and that they only kept the best for re-sale. On the way home over Highway 17 both the oil and the temperature lites went on. When we got it home we realized the the oil was really old and obviosly hadn't been changed in over 10,000 miles and that there was hardly any coolant in the radiator. Upon further inspection the hoses not easily visable needed replaceing and the brake fluid was very low. There wasn't even any wiper fluid! What exactly did theur service department do? My husband was a mechanic while putting himself through school, so he was able to spend an entire day servicing the car. My daughter drove it for a week and the alternater went out and the battery needed replacing. This has been a nightmare. Countless hours have been spent on this lemon! What burns me is that we went to a "reputable dealer" to avoid this type of rip-off. We could have easily taken our chances at one of those from-the-auction mini dealerships...but we wanted reliability for the price we could afford. We will NEVER patronize Stevens Creek Honda and will tell anyone who will listen what a bunch of liars work there.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
We decided to buy Honda Odyssey. My wife stopped by on weekend, drove the car, and was given "estimated" price range. It was on the good side, and few days after we showed up together with the intention to close the deal. I also asked about financing options. Once sales person sow my "monthly salary" figure on the application, he changed this tactic completely. He came with price offer ~$3,000 higher then he promised before. When I asked what happened he answered "you should be ashamed to bargain with this type of income".

Obviously, we left this dealership w/o car and with very bad feeling. I'm not recommending to use this dealership services to ANYONE!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Honda of Stevens Creek:
Organization:
Honda of Stevens Creek

Purpose of Visit:
Sales

Review site - http://www.dealerrater.com/dealer/add-review.asp?dealerid=6724
In late July'05 I visited this and 3 other Honda dealerships to buy Odyssey Touring DVD/Nav (fully loaded). The other 3 dealerships gave me very competitive rates and in a very polite manner. Considering that MSRP was $39010, the best quotes were $37500-$37800 from the other dealerships.

But the visit to this dealership (Honda of Stevens Creek) was like visiting hell. Even though the sales person was very polite, the sales manager was not. And when I tried to walk out, he insisted that I offer him a target price I would like him to meet for the new Odyssey. So I quoted the best offer I had from another dealer, and he became instantly beligerent and quoted $6000 more than what the other dealers had quoted. His quote was $44000.

I told him that this was a very bad joke, considering that MSRP was $39010 and best quotes were $37500-$37800. At this he made insulting remarks and that he does not have to listen to me. All this happened after he requested me to not leave and to suggest a price I was looking at for this van.

These other dealerships were Anderson Honda (Palo Alto), Larry Hopkins Honda (Sunnyvale), and one in Capitola. All 3 were very friendly and polite. I finally bought the van from Larry Hopkins Honda.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Honda of Stevens Creek:
I got really bad service experience at this dealer recently. The poor service caused my vehicle broke down on highway 80 in Sierra Nevada. It riuned my family vacation and costed us alot for emergency accommadation at Truckee and vehicle repair. What happened is that my Honda Element received a 22500 mi service at Honda of Steven Creek on 01//15/2005 before the vehicle hit on the road to Reno, NV on 01/16/2005. The service man who did the work on my Element didn't tighten (I guess he lost his mind during the work) the oil drain plug at the end of service. That caused oil drain plug loosed and lost while the vehicle was running on highway 80 at 7pm close to Soda Spring, CA. All motor oil was lost suddenly. I called AAA emergency towlling service upon the vehicle broke down. The car was towed to nearby Truckee,CA. My family was forced to stay at a motel in Truckee through AAA emergency assistance. AAA authorized repair center in Truckee found such poor service that caused the broke-down. The bad service could cause severe damages to my Element's engine.<br>Now even more than 30 days past, Honda of Steven Creek has not paid any compensation for damages and the cost by the bad service.<br><br>Do I recommend this dealer to other people for their car services? Of course NOT. I want to pay service to maintain my vehicle in good condition rather than pay Honda of Stevens Creek to harm it. Right?!

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