Honda of Superstition Springs - Service Center

Unbelievable inefficiencies! I made an appointment 10 days in advance to get 2 brand new tires installed, matching what I already had on my 2006 Honda. I was told that they didn’t I made an appointment 10 days in advance to get 2 brand new tires installed, matching what I already had on my 2006 Honda. I was told that they didn’t have them in stock but they would guarantee they had it for the appointment day. I was told they would phone me the day before to confirm that the tires were in. No call was made... I finally had to call them and get the run around, told I didn’t have an appointment, and had to come up with the previous agent’s name. Oh...they found my appointment and yes they had ONE tire and they would get the other one in the morning. Next morning I get the tires changed in 1 1/2 hours and come home. They put 2 DIFFERENT tires on my vehicle. After phoning back to tell them of this new development, the agent promised to phone back...Two hours later, I drove back to get some answers and show them the unacceptable situation. They made me another appointment to change one of the tires so I would have a match. Again, I did not take my microscope out!...and should have. I get home, and this time, they FORGOT to put a valve cap back on the tire. So now, I am having to go back a FOURTH time!! I call this incompetence and inefficiencies. I will never again go for anything at this dealership. I have always dealt with Honda service in my own locations but this was totally disappointing and frustrating. More

Complete and total disappointment and regret. Originally went in to fix a simple tint mistake that was never applied but paid for and to speak about finding a certain new car for my 90 year old; V Originally went in to fix a simple tint mistake that was never applied but paid for and to speak about finding a certain new car for my 90 year old; Veteran Great-Uncle and was ignored for over 20 minutes. I left and worked out another deal for a Jeep at a competitors dealership. Leaving there sastified I returned to Honda in the hopes of at the very least having the Paid for Tint Applied, was ignored and finally when I sought out mangnement I was passed off onto someone who could not help me. So I returned the following morning with the understanding it would be applied and we worked things out. I received what they claimed and swore to me was the finished product and I was wrong because it was simply "settling". They charged him $895 for Tint that was never applied and when it was it had more bubbles and debris trapped under it than I have ever seen. There is Human Hair trapped under some edges still. So I now must take a Fifth day away from work to handle this and make sure he is comfortable. I plan on going elsewhere for Any and all my Honda Needs. More

Excellent service Joe helped me with my 2005 Ody. He is honest and I trust him to let me know if something needs immediate attention or if something can wait on the van Joe helped me with my 2005 Ody. He is honest and I trust him to let me know if something needs immediate attention or if something can wait on the van. I know it is older, but I always trust taking my van into Honda of Superstition Spring. Thanks Joe More

Exception Service Just moved to AZ and made this my new dealership, they have welcomed me warmly and exceeded my expectations. Look forward to my next visit. Thank you, Just moved to AZ and made this my new dealership, they have welcomed me warmly and exceeded my expectations. Look forward to my next visit. Thank you, sincerely! More

Love Honda Everyone knows the quality of the Honda vehicles. I wouldn't buy anything else. The way I was treated was exceptional as well. Feels like a family. Everyone knows the quality of the Honda vehicles. I wouldn't buy anything else. The way I was treated was exceptional as well. Feels like a family. More

Real poor customer service You need to run not walk away from this so called dealership. Took my new Civic in for a replacement grille and a cowl close out piece that were not p You need to run not walk away from this so called dealership. Took my new Civic in for a replacement grille and a cowl close out piece that were not properly attached, when they said it was done the grille was not installed correctly and they had broke the Honda emblem off of it. They dented the left fender putting the piece on the cowl. They also broke the right headlight and the chrome piece that goes above it. The weasel so called manager came out and said you must have wrecked the car. It was a new piece that had been poorly installed, the rest of the damage they caused. Bottom line is they are VERY dishonest, they make crooked dealerships seem like saints. I guess they feel because we are senior citizens they can just treat us any way they want and we just have to take it. Well we live in a high end 55 plus community and don't think we won't be telling everyone one we come in contact with about your treatment. Please, please, please save yourself from these crooks and go elsewhere. More

Service has become an issue. I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the ser I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the service department. If you buy a Honda do not get it serviced here. More

First time service just excellent! As a first time new owner of a Honda CR-V needing damage service, I was very impressed with the handling of the Service Department. Having been under As a first time new owner of a Honda CR-V needing damage service, I was very impressed with the handling of the Service Department. Having been under a lot of stress, everyone was very attentive and understanding in dealing with our situation. The repair was completed to our complete satisfaction. Thanks everyone, Manfred Helsper More

Great Experience! Great People! We went in to have our Fit Serviced and left with a new CRV. It was a great experience Mike Lacey and Amir Fallahi were fantastic to work with. We wou We went in to have our Fit Serviced and left with a new CRV. It was a great experience Mike Lacey and Amir Fallahi were fantastic to work with. We would highly recommend them!😀 More

Super Service I was a first time Honda buyer at HSS last year, and this weekend was my first time bringing in my car for service (wife did the last time the oil nee I was a first time Honda buyer at HSS last year, and this weekend was my first time bringing in my car for service (wife did the last time the oil needed changing). Well, one of the tires got over inflated (sensor was OK when I left the shop) and the light came on while driving to work Monday morning. I brought the car back to HSS at 4:45 PM Monday (no appointment) and when I arrived I was told to enter the service area and wait for someone to help me. Not two minutes later Tommy Durante sees me and asks if I've been helped. I explained the situation and without hesitation he gets my car back to check for nails and correct the issue. Lucky for me there were no nails and the tire pressure was corrected in less time than it would've taken me to test the pressure on one tire. Thanks to Tommy, I was home at my usual time with the peace of mind that all is well with my 2017 Honda Accord. I wasn't sure what reaction I'd get with my problem and the fact that it was a very busy time of day for the service department. Thank you Tommy, you've done a great service to Honda of Superstition Springs! More