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Honda of Superstition Springs - Service Center
Mesa, AZ
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of Honda of Superstition Springs - Service Center
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April 25, 2024
I have been with this Honda dealership for six years and always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. More
by Patsy
Employees Worked With
Helpful March 24, 2024
I am giving this dealership and Michael Lacy a 5 star review. I was in a car crisis at 8am this morning and Michael so kindly went out of his way to help me. From opening the door before starting time af review. I was in a car crisis at 8am this morning and Michael so kindly went out of his way to help me. From opening the door before starting time after my insistent pounding, to his caring, thoughtful, calming attitude during my mini-crisis. He helped me to work step by step to achieve the result I needed…getting my car from where it sat with a dead battery to their dealership. My car is out of warranty and he didn’t need to do anything for me. But he patiently helped me work through processes I needed to do. I can’t speak highly enough of him and this dealership. As staff arrived Michael explained what my situation was and everyone was so kind. This is my second car purchased through this dealership in the last 10 years. 5 star service through all processes. Buying and financing, service and now this above and beyond the call by Michael Lacy. The dealership has a Council of Sales Leadership Award of Silver; it definitely deserves a gold or platinum award. And I will definitely buy my next car from here and recommend them to friends or relatives who are in the market for a car! More
by 55joannw
Employees Worked With
Michael Lacy
February 27, 2024
We have been leasing and buying our Honda Civic's from Superstition Honda since 2011. I am now on my 5th Civic and love Honda's. We've never had any real issues with Honda but this time there was a hiccup Superstition Honda since 2011. I am now on my 5th Civic and love Honda's. We've never had any real issues with Honda but this time there was a hiccup. We purchased tires and when the car came out with the new tires, there was grease all over the tires next to the rims and on the rims. It really looked horrible. I haven't had to buy tires since before 2011 because I've always leased the Honda's. This 2019 Civic that we have now we ended up purchasing after the lease was over only because there were no Civic's to be found. So honestly when the tires came out looking like that I did question it and was told that is the way it is done now so that there is no problem with the tires and rims. I thought it sounded odd but didn't really question it. I was told to come back in a week or 2 and they would clean them off. Needless to say my husband saw this, and knew it was not correct. So we went down and spoke with Tommy the Service Manager who made it right. The Service Advisor that I had that day was Alex and he was a very nice and polite person but just made a mistake on this issue. Again Tommy was very apologetic for this and corrected the error. Thank you Superstition Springs Honda for always being helpful and taking care of our Honda's along with your continued outstanding Customer Service. Rick and Jannie More
by rjsteadman
Employees Worked With
Tommy, Alex
November 12, 2023
Honda Superstition Springs where I purchased my car in 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixe 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixed. The person I was assigned to Gabbie, wasn’t there, they paged her twice then actually went in the back to get her, when she finally came to her work space, she rolled her eyes & asked why I was there, I showed her the paper for the recall, snatched it out of my hand & said it will take 3-4 hrs. I left & will go to Chandler for any further servicing, my next car (2-5yrs) will be a Toyota. More
by mc243lgg
Employees Worked With
Other Employees :
Gabbie
October 05, 2023
On 10/3/23 I my 2018 Honda Ridgeline in for wire harness recall and received exceptional service from Service Advisor James Marcias, he quickly checked me in and kept me updated on completion status. I hig recall and received exceptional service from Service Advisor James Marcias, he quickly checked me in and kept me updated on completion status. I highly recommend James Marcias and Honda of Superstition Springs More
by MikeB
Employees Worked With
James Marcias provided excellent service
September 25, 2023
Dakota and Tommy of the service department did an outstanding job and service technician Daniel did an outstanding job researching and discovering the problem with my Honda pilot. They were polite an outstanding job and service technician Daniel did an outstanding job researching and discovering the problem with my Honda pilot. They were polite and courteous throughout the whole process. More
by Carole
Employees Worked With
Dakota, Tommy of service department,, Daniel , tecnician
September 06, 2023
I had a couple of issues with the service department but the service director Tommy called me and made it right. I appreciate the customer service. the service director Tommy called me and made it right. I appreciate the customer service. More
by JTinAZ
Employees Worked With
Tommy
August 16, 2023
very professional and the serice was quick and eazy would 100% recommend to my friends 100% recommend to my friends More
by georgepedraza10
Employees Worked With
May 26, 2023
All of my dash lights went crazy. I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wai I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wait around. At 10am the car had not moved. At 10:45 it was in the bay and mechanic said it would be a short while. Service advisor came out and said front camera was bad and needed to be replaced. Camera and alignment would be $1600 plus tax. I could still drive the car so I refused. When I got home in Canada, I went to my dealer Centennial Honda. They did an alignment on the camera and charged $109.50, Canadian, which is about $80 U.S. dollars. I have all of this on paper which I can provide as proof. I tried to leave a review on their page but they don’t allow that, not much wonder! I don’t know why Angelo’s name came up for a rating. I don’t believe I even dealt with him and I certainly did not give him a one star rating. More
by mac
Employees Worked With
May 10, 2023
Preventative Maintenance is something I have practiced for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Supersti for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Superstition Honda, I had an appointment that I created online and I received someone other than my usual advisor. I was told by the advisor I was assigned to that my car did not need any service because my oil was still at 50% and I questioned him about “preventative maintenance.” He told me that my oil will probably only be changed once a year or until it gets to 15%. And that my next maintenance will be when the 100K schedule. He has been going through my odometer showing me my oil readings. And by doing so, he would of seen that my car was at 102K and that was one of the reasons I brought it to be serviced. By this time, I have lost all trust and respect for this man that I do not want him to have anything else to do with my car so I just listened to him and left. I will just go back in a few months to the trusted advisor, Mike Marks, who has never told me that I should not service my car. And Mike knows that when I set the online reservation, the details are not specific enough, so I likely just choose oil and then let Mike know what else I am looking to have done as well as his consultation on whatever else may be needed. I do not mind spending the money and Mike does not mind accepting the money for Honda Superstition Springs. Two things occurred this morning, either the advisor that was assigned to me this morning did not want to add me to his list of work and/or they are having labor shortages as well and will try to weed out any business they can to slow the flow of work. All I know is I am a customer who believes in applying preventative maintenance to my car providing security in knowing that it is where it needs to be and I am willing to pay a business to provide that for me. That did not happen today. Today through this advisor the business said, I do not want your money. WOW! As well as, they email you about service reminders through Carfax which stated I was overdue for a tire rotation, something I was going to have done. Why even send the emails, if you do not want the business? Really? More
by pmd2
Employees Worked With
